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  • Homer Smith reviewed
    KOALA

    I was initially frustrated when I didn't hear back, but turns out they had left a voicemail and called me back the next day, which was great. When I finally spoke with them, they were super helpful on the phone, answering all my questions patiently. They seem really focused on helping renters find great deals, which is awesome if you're looking for budget-friendly options. But, from an owner's perspective, the return on investment might not be the highest. The platform itself is pretty user-friendly, and every interaction I've had with the team has been genuinely positive and supportive. Overall, I think they're doing a good job, especially if you're a renter on the hunt for a bargain.

  • David Franey reviewed
    KOALA

    We had to cancel our booking because our daughter had serious pregnancy issues. We paid for the entire reservation upfront, but they didn't refund us anything. They just gave us their "sympathy." We'll never use this service again. If you want to avoid trouble, book directly with the property or find another place to stay.

  • Lee reviewed
    KOALA

    Using KOALA for the first time was mostly a breeze, though we hit a few bumps with the Guest Certificate. The back-and-forth emails and texts about it were a bit annoying and confusing. It felt like we were getting mixed signals, which made us a bit uneasy. However, once we got that sorted out, everything fell into place smoothly. The rest of the process went off without a hitch, and we ended up having a great time. Despite that initial hiccup, we'd probably use KOALA again, just hoping for a bit more clarity next time around. Overall, it was a positive experience with just a small glitch in the beginning.