HORRIBLE - I booked a room at a pricey hotel with a pool 4 months before the wedding. A week before, AGODA claimed the hotel canceled my reservation. I reached out to the hotel, and they never even had a booking from AGODA!! I had to pay for a worse place, and since I had another booking for the next night, I couldn’t be sure it would be free. STAY AWAY from this scam company. Report to Which, and Trading standards. (Note: They run from Singapore to dodge UK laws.)