I was initially frustrated when I didn't hear back, but turns out they had left a voicemail and called me back the next day, which was great. When I finally spoke with them, they were super helpful on the phone, answering all my questions patiently. They seem really focused on helping renters find great deals, which is awesome if you're looking for budget-friendly options. But, from an owner's perspective, the return on investment might not be the highest. The platform itself is pretty user-friendly, and every interaction I've had with the team has been genuinely positive and supportive. Overall, I think they're doing a good job, especially if you're a renter on the hunt for a bargain.