I placed an order with HistoZing totaling over $100, and unfortunately, my entire experience has been nothing short of frustrating. When I reached out to their customer service regarding issues with my order, I was either ignored or met with a solution that did absolutely nothing to rectify the problem.
They offered a mere $16 refund and expected me to return items overseas — even though the products were shipped from a U.S. state. This makes no sense, and it feels like a tactic to make returns difficult and keep customers’ money.
To make matters worse, I firmly believe they are ignoring my emails because I left an honest negative review. Instead of acknowledging the truth of how my order was handled and taking accountability, they seem more concerned about their image than customer satisfaction. It’s disheartening that a company would rather silence honest feedback than fix what went wrong.
Let me be clear: no one has $100 to waste, and I will not be silent about how poorly this situation was handled. I expected what any reasonable customer would — to receive the correct items or a full resolution if not.
Until HistoZing does right by me and makes this situation whole, I will continue to speak out. If they continue this pattern with other customers, I guarantee the negative reviews will outweigh the positive.
You can’t build a trustworthy brand by silencing the truth and shortchanging customers.
