I decided to give this service a shot, ordering books for my parents on separate occasions. Both experiences were frustratingly similar. Each time, the shipping took way longer than expected—like, weeks longer. And getting any updates? Forget about it. First time was last year, and now here I am, still waiting for a book I ordered a month ago, supposedly shipped on April 28. Feels like they might be using carrier pigeons instead of a courier. Customer service? They went silent after claiming they were checking with the printer and courier. I had planned these orders well in advance of family visits, and now I'm stuck paying extra to ship them myself. Once is a mistake, but twice? It's a pattern. Skip this hassle and try another service for preserving memories.