I was pretty excited about the customer service at first, but things went downhill fast. They promised me a free reprint, but I'm still waiting. Email responses? Forget about it, they used to reply, now nothing. They even said they'd call me, but that never happened either. The worst part? They updated their website, and now my entire 376-page book has to be reformatted. All my hard work, gone just like that. They assured me I'd get my book orders by Christmas, but at this rate, it’s impossible. It takes weeks to format and review, and time's running out. Feeling really let down.