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  • Tony Brown reviewed
    eHarmony.co.uk

    I've been using this dating service for a few months and had only a couple of matches, but that's not the main issue here. The real problem started when I tried to cancel my subscription. I thought I'd successfully canceled online, but then I noticed a big charge pending on my PayPal for another year. I reached out to customer service, but they claimed my email didn't match any active accounts. Even after providing my account ID, they insisted I had no active subscription. The payment went through anyway, and PayPal couldn't help me recover my money. To make matters worse, I later received a threatening email demanding payment for a subscription they already charged me for. This experience was beyond frustrating. If you're using this service, document everything and double-check your cancellation, or you might get caught in a mess like mine.

  • Kay reviewed
    eHarmony.co.uk

    So, it's been about five weeks since I first tried eHarmony, and honestly, I'm still not impressed. I feel stuck because I signed up for six months and nothing's really changed. Living in a small village means my profile mentions it, and some guys have messaged me saying they know the area, which is kind of creepy. I reached out to customer service, but they said there's nothing they can do about it. Plus, there's this "say goodbye" feature that's just harsh. You're chatting with someone, and then boom—they say goodbye, and that's it. It's quite upsetting. The lack of potential matches is another issue. Customer service suggested broadening my criteria, which is ridiculous. I ended up having to include way more than I'm comfortable with, and still, the matches are limited. It feels like a waste of money at this point.

  • Vicky reviewed
    eHarmony.co.uk

    Honestly, dealing with this company has been a nightmare. They tried to take £357 from me without my consent. I should've checked them out more thoroughly, but I guess I was too trusting. As a solicitor, I didn't let it slide. I've reported them to trading standards and even contacted the police. They’re investigating now, and I’m ready to take this to court if necessary. It's unbelievable how some businesses operate. I just hope this gets resolved soon and that others don't fall for their tricks. It's really disappointing to see such behavior. If you're considering dealing with them, be extremely cautious. It's better to be safe than sorry.