I've been using Airbnb for ages without a hitch, but this recent experience really threw me off. I booked a place and needed to tweak the dates. The new dates were totally open and would’ve meant more money for the host, but they flat-out refused with no good reason. They even tried to push me away from my own reservation. When I reached out to Airbnb support, a senior advisor gave me bad advice, saying I'd get a full refund if I canceled a day before. That was wrong, as only a partial refund was possible. This whole mess stressed me out and cost me money. Despite raising the issue, Airbnb backed the host, leaving me to cancel and lose cash. I've trusted Airbnb for years, but now, I'm really rethinking if I’ll use them again.