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  • Brian Curran reviewed
    Airbnb

    We had this crazy situation where our host canceled just hours before check-in. Total panic mode. But Airbnb stepped up big time. I called them, and they instantly found us a spot for all six of us to crash for the first night, and they covered the cost. Then, they helped us score this absolutely incredible place, way better than what we originally booked. They even paid for a spot to chill while we waited for our flight back. Honestly, it felt like they genuinely cared about us and had our back. The trip turned out to be awesome, all thanks to their quick action and support.

  • bernice shekinah reviewed
    Airbnb

    We stayed at this Airbnb for several months during our home renovations, and while the property was nice and the host seemed friendly, the experience took a nosedive after we checked out. We could only book four weeks at a time, and the extra cleaning and check-in/out fees piled up, but we didn't mind initially because the place was comfortable. However, after we left, the host accused us of causing damage and posted misleading photos as "evidence." I hadn't taken any pictures myself, not realizing I'd need them. Despite explaining the situation to Airbnb and pointing out the lack of proof, they sided with the host. It felt like a total scam. Honestly, stick to hotels where things are more straightforward and fair.

  • Tim Rusbatch reviewed
    Airbnb

    Booked a place in Los Cristianos for April and went to check it out a few weeks ago. Turns out, the property was nothing like the description! It was right above a bustling fish restaurant with outdoor seating. Imagine the noise and the smell! Tried to cancel, and they told us to contact the host and send photos to prove it. Seriously, how do they not know what's on their site? Why is it on us to fix their mistake? Luckily, we checked it out before April, or we'd have been stuck with it. Now, the host agreed to refund our deposit, but dealing with Airbnb to sort it out has been a nightmare. Watch out, folks!