I was really looking forward to a family getaway, but Airbnb threw a wrench in our plans. They cancelled our booking just six weeks before we were supposed to leave. I get that sometimes things happen, but it felt like they dropped the ball on ensuring everything was solid from the start. They did try to help us find another place, but nothing matched our budget or location needs. The whole family was bummed out. I hoped Airbnb would step up and cover the difference, as other companies have done for me in the past. After a lot of back and forth with Ronald, a senior manager, they offered compensation, but then backtracked. It's frustrating, especially when they have both verbal and written agreements. Feeling let down is an understatement.