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  • darrion84 reviewed
    Airbnb

    Stayed at a place in Folsom recently, and it was quite an experience. The house was packed with the family's personal stuff everywhere. Cabinets and closets were locked, so no chance to use dishes or hang up clothes. The smell was something else—cat urine downstairs and dog odor upstairs, like a mini zoo in the main bedroom. Tried to talk to the host over text about why we were there, hoping to stay until our new place was ready. But the mix of smells and the host walking around while my daughter was sleeping was just too much. We only lasted two days and left feeling pretty upset. If you’re gonna rent it out, clear out the clutter and fix the smells. Wouldn’t recommend.

  • Marianne Manlapig reviewed
    Airbnb

    Had a bit of a hiccup with my recent Airbnb stay. Arrived at the place, but the host was a no-show, and my messages just went into the void. So, I contacted Airbnb's customer service, and they asked me to hang tight for about 30 minutes while they tried to reach the host. Still, no luck there. But here's the good part: Airbnb quickly sorted it out by processing a refund. Got my money back in just two days, and they even tossed in a voucher to make up for the hassle. Honestly, that kind of service keeps me coming back to Airbnb for all my travel plans.

  • Ven back reviewed
    Airbnb

    I booked an apartment through Airbnb, expecting a peaceful getaway. Instead, I found myself in the middle of a nightmare. The neighbor despised Airbnb guests and made sure we knew it, blasting loud music all night. Approaching the host for help was pointless; he was aggressive and deceitful. Airbnb’s customer service was a joke—they ignored evidence and sided with the host, who clearly violated policies. Their support was nonexistent; I felt abandoned. To make matters worse, the host posted a false, damaging review about me, and Airbnb refused to take it down. This ordeal even cost me a job. Airbnb's handling of the situation was abysmal, and their indifference to customer well-being is alarming. I won't risk booking with them again.