I usually avoid writing complaints, but my recent Airbnb experience in Bogotá was too unsettling to ignore. I've always treated hosts and their properties with utmost respect, believing in fairness and empathy. This time, however, trust was shattered. The apartment looked nothing like the photos—dirty, neglected, and triggering my husband's allergies immediately. We had to leave within an hour, with the host's consent. Initially, Airbnb seemed understanding, offering to cover 20% of our hotel costs. We turned it down, hoping for a fair resolution. Instead, they dismissed our evidence and closed the case. We lost a significant amount of money, around €3,150, for a place we couldn't even stay in. It wasn’t just about the financial loss; it was feeling unvalued as a loyal customer. Trust is essential, Airbnb, and this experience tested mine deeply.
