I’ve had two awful experiences with this company, never actually stayed in any property. First time, the accommodation canceled on me, and the second time, I had to cancel within the refund period. Both instances, it was a nightmare getting my money back. Still battling over the second refund. The customer service is utterly useless, with responses that don't even address my issues. They even had the nerve to suggest I write off my £500 loss as a one-off bad experience and consider using them again. Absolutely no way I'm giving them another chance. It’s been a frustrating and costly ordeal.