So, I grabbed a couple of travel bags during the Black Friday sale, thinking they’d be perfect Christmas gifts. The design is top-notch, and they seem pretty durable. But, here’s the kicker—one of the zippers is a nightmare. It snags constantly, and for a $300 bag (even on sale), that's a major letdown. I’ve tried reaching out to customer service, but it’s like shouting into a void. Four emails later, and still no response. I’ve double-checked the email address a million times. If you end up with something faulty, good luck getting any help. That’s the real bummer here—the bags might look great, but the service? Not so much.