I had a frustrating experience with Airbnb that left me quite disappointed. I booked a property, thinking I could cancel within 24 hours for a full refund. It turns out I misunderstood the policy, which only allows a full refund if canceled within 24 hours of booking, not days later. I canceled two days after booking, but they kept £73 of my money, even though the stay was two weeks away. When I reached out to Airbnb, their support team was friendly and responsive, but ultimately, they couldn't help. The host refused to refund or let me reschedule, sticking strictly to their policy. I feel that the platform lacks flexibility compared to others, leaving me with a sour taste about this experience.