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  • Tomas Meilus reviewed
    Airbnb

    Ugh, what a nightmare. I had a minor issue with Airbnb and thought it would be an easy fix. Boy, was I wrong. Spent almost 1.5 hours on the phone with their Indian call center, and it was just a mess. They promised to email me, but guess what? No email. Asked for a manager, and the staff pretended to be one. Can you believe that? When I said I recorded them lying, they closed the conversation in 13 minutes. Seriously, this is not okay. For legal purposes, I'm keeping track of everything, including the agent pretending to be a supervisor. This is going to be a formal complaint. Airbnb's customer service is really going downhill. It's infuriating.

  • Megan Amy Salvin reviewed
    Airbnb

    I booked a place for my 30th birthday through Air B&B, and it turned into a nightmare. We had planned everything for a fun weekend, but then the host canceled our booking three weeks later, saying she needed someone to stay for three days instead of our two days over the May bank holiday. This was after she had already confirmed our booking! We contacted Air B&B to complain and spent over an hour being put on hold repeatedly. When we finally spoke to a manager, they hung up as soon as we mentioned we were recording the call. Instead of a refund, they gave us credits and a measly £32 compensation, which doesn't even cover the cost of train tickets. Now we're scrambling to reorganize everything with less than two months left. Avoid Air B&B at all costs!

  • customer reviewed
    Laurel Mountain Retreat

    We had a really nice and relaxing weekend with our little family. The cabin was just like the pictures and super clean. However, it’s a bit of a stretch to say it sleeps 4. The mattress in the loft upstairs is more like a couch mattress – fine for two little kids but not really for adults. The bed downstairs was really comfortable and we loved ending our days with a soak in the hot tub. Perfect little escape from the hustle and bustle. Thanks!