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  • Ho Wan reviewed
    Vacasa.com

    I had an infuriating experience with a rental company. When I arrived, they claimed my reservation didn’t exist, even though I had a confirmation. It took hours to sort out, and they lied about the house not being ready. They promised compensation but still charged me again. By 11 pm, they finally admitted the house was ready, but they’d been dishonest all along. After I paid, they started asking for extra ID, which felt really sketchy. They promised discounts that never appeared, and later told me to leave the property because of some issue with my phone number. I got no refund, and my vacation was ruined. When I called, the staff was rude and unhelpful. Avoid this company at all costs!

  • Megan Goode reviewed
    Vacasa.com

    Staying at Palmilla Pearl Beach House was a dream come true. The place looks just like the photos—totally stunning and super comfy. Whoever designed it thought of everything; it had all we needed and more. The location couldn’t be better, just a quick walk to the beach and close to awesome restaurants and shops. We loved it so much that we decided to extend our trip! There was some construction nearby, but it didn’t really bother us. Once that's done, this place will be even more amazing. I’d go back in a heartbeat and recommend it to anyone wanting a chill, luxurious beach escape. Totally worth every cent!

  • Lupita reviewed
    Vacasa.com

    I booked a stay at Ski & Racquet 124 through Vacasa, hoping for a relaxing getaway at Mammoth Lake, but it was far from that. The place was in terrible shape, with a gaping hole in the ceiling that looked like it might collapse any second. A nasty smell hit me as soon as I walked in, thanks to water leaking from the toilet and dripping into the dining room. Tried reaching out to Vacasa for help, but they just went radio silent. And to top it off, there was no A/C, so the room felt like a sauna, easily over 80 degrees. Honestly, I wouldn’t wish this experience on anyone. Avoid if you can.