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  • Sharon Gilbert reviewed
    Airbnb

    Stayed in San Diego for 5 nights, and while the apartment was comfy, the aftermath wasn’t great. After we got home, the host messaged us about blood stains on the linens and charged us $105.40. We're a bit older, living in Hawaii, so sometimes our skin causes issues. We did pre-treat the linens with cold water, assuming the host or their cleaner knew how to handle it. We travel a lot, both in the USA and abroad, and never had such a problem before. It seemed like a cleaning mishap, maybe using hot water. Airbnb and the host didn’t really help or offer any concessions. Disputing it didn’t work, and our positive review couldn't be changed. We won’t be booking through Airbnb again.

  • Shannon Bowles Fowler reviewed
    Airbnb

    So, I goofed up and booked the wrong place on Airbnb. Realized my mistake in no time and canceled it within 15 minutes. Thought I’d get my money back since I didn’t mess up anyone’s plans. But nope, Airbnb stuck to the host’s strict policy and wouldn't refund me. I mean, I get it, rules are rules, but come on, it was an honest mistake! I tried reaching out to customer service, expecting a bit of understanding or at least a human touch. Instead, I got a cold, scripted reply. As someone who’s used Airbnb for ages, this whole experience left me feeling let down. Seriously, Airbnb, a bit of flexibility could go a long way in keeping loyal customers happy.

  • Omar Sayed reviewed
    Airbnb

    I had a rough experience with an Airbnb booking in Florianópolis, Brazil. I cancelled my reservation before even stepping foot in the apartment, but I was still hit with a $1,050 USD charge. The host, from a group called “Me2 Rentals,” wouldn’t give me any refund, and Airbnb just shrugged it off, saying it’s all up to the host. It feels so unfair and frustrating to lose that much money for a stay that never happened. There's no flexibility or protection here. If you’re planning on booking in Florianópolis, be extra careful. You might end up with nothing but a hole in your wallet. #AirbnbWarning #Florianopolis