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  • Fredi reviewed
    Airbnb

    I once had quite the ride with Airbnb that made me scratch my head in disbelief. First, there was my Buenos Aires adventure. I booked a place for a couple of days, planning to extend if I liked it. But, surprise, the toilet was a disaster. The host agreed to let me leave early and pay for just one night. However, when I lingered a bit, unsure of my next move, she barged in with her husband, who went nuts, tossing my things at me while she filmed the whole scene. Traumatizing, right? Reported it, but my review got deleted for violating some rule. Then there was my Guadelajara fiasco. Booked an expensive apartment for a month but had to leave Mexico after 10 days. The host refunded 80%, but Airbnb kept their $600 fee, claiming they couldn't do partial refunds. Seriously frustrating!

  • Malwina Bartosiak reviewed
    Airbnb

    I remember when this platform was my go-to for booking stays, but things have really changed. Hosts seem to just put up whatever info they want, and when things go wrong, it's like you're on your own. Contacting customer support feels pointless; they just don't seem to care anymore. It's stressful and disappointing, especially when you're left dealing with issues and no one wants to help. I used to love using this service back in the day, but now? It's just not worth the hassle. I've started using Booking for my trips instead, and honestly, it's been a much better experience. The difference is night and day!

  • Lily reviewed
    Airbnb

    Hosting on Airbnb took a tough turn for me recently. I used to have a perfect rating, but that dropped after a guest left two really harsh reviews. This happened right after I filed a claim because they damaged my property. I had all the proof needed, and while the Resolution Centre approved my claim, the guest still managed to post these damaging reviews. It's frustrating because they never complained during their stay, and these reviews felt like pure retaliation. Airbnb's response was even more disappointing. I got emails warning me that my listing could be in trouble, yet nothing happened to the guest who caused the damage. Different departments at Airbnb don't seem to talk to each other, and getting any real help feels impossible. It's been stressful, and I’m considering other platforms for hosting.