Best in Vacation

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  • Bonnie Shortall reviewed
    Airbnb

    Imagine driving six hours with two little ones and a dog, only to find your Airbnb doesn't exist. I was left high and dry, no thanks to an unresponsive host and a dud phone number. Panic set in as I tried booking another place, but Airbnb’s system flagged me, thinking I was up to no good with a last-minute booking on New Year's Eve. No Airbnb or hotel would take us with the dog, leaving us stuck. Hours on the phone with Airbnb got me nowhere, just a refund for the phantom listing. They promised a 20% reimbursement for a new place, but later denied it. Ended up paying €2300 for a dog-friendly house on another site. Trust shattered after a decade of loyalty. Never again.

  • Matt Haarhoff reviewed
    Cotopaxi.com

    I got a Fuego Down Hooded Jacket from Cotopaxi for Christmas, and I was pretty excited to try it out. It looked awesome and felt like it was going to be perfect for my outdoor adventures. But then, something really unexpected happened. The outer fabric tore when it brushed against the edge of a wooden table. I mean, it wasn't even anything sharp! I thought Cotopaxi was all about durability, so this was a shocker. I reached out to their customer support with photos, hoping they'd help me out. But they just said it was "accidental" damage and directed me to a third-party repair place. I get that warranties have limits, but I expected a bit more help for such a pricey jacket. Now I'm not so sure about Cotopaxi's real durability and support.

  • Consumer reviewed
    Airbnb

    You won't believe the chaos we went through with Airbnb. We hosted some guests who turned out to be a nightmare, like they had no respect for the place. We thought, "Okay, let's file a claim, Airbnb will sort it out." But nope, they just brushed us off, saying they couldn’t help. It felt like talking to a wall. We've been hosting for a while, and honestly, this was the last straw. Airbnb just didn’t have our back, and now we're out, both as hosts and users. It's a shame, really liked the idea of the platform but can't deal with the lack of support anymore. Just feels like they don’t care about the hosts at all.