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  • Consumer reviewed
    Airbnb

    After nine years of hosting with Airbnb, I finally decided to call it quits. Over the years, there were some good moments, but the last holiday season was the final straw. It’s like hosts are left hanging, dealing with guests who just don't respect the space. My place is top-notch, and yet, there’s no real way to handle those who mess it up. The supposed support system? More like a maze of unanswered emails and selective responses. I felt more like a nuisance than a partner. It's frustrating to see hosts left without the backing they deserve. So, I’m stepping away, feeling a bit let down and hoping for better support elsewhere.

  • Nicola Neville reviewed
    Airbnb

    My daughter and her friends planned a fun trip to Nottingham, renting a place with a hot tub and games room. When they arrived, they discovered their booking was canceled without any notice. The host was rude and blocked their numbers when they tried to reach out. I called him, and he blamed Airbnb, but Airbnb seemed clueless and not much help either. The host promised to find them another place and refund their money. The new place looked decent in pictures, so they went for it. But once there, it was a mess—dirty, smelled like weed, and lacked essentials like pillows and toilet paper. Just as they were settling in, the host barged in at 11am, yelling at them to leave. These are just 18-year-old girls, and Airbnb was no help with my complaint.

  • mohammad wamique reviewed
    Airbnb

    So I thought booking a place in Agadir with Airbnb would be smooth. I paid upfront for a week-long stay, expecting a decent spot. But when I got there, it was a whole different story. The mattress was so worn out it nearly hit the floor when I sat on it. The second bedroom's furniture was falling apart, and the toilet? Let’s just say you wouldn’t want to use it. Calling it “basic” doesn’t cover up how bad it was. Tried reaching out to the host, who just shrugged it off. Airbnb support wasn’t much help either; it felt like talking to a wall. They wouldn’t refund me even though the place was a disaster. I ended up leaving early, out of options and money. With such policies and lack of support, it's hard to trust Airbnb again.