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  • Jenny Romero reviewed
    Airbnb

    I usually avoid writing complaints, but my recent Airbnb experience in Bogotá was too unsettling to ignore. I've always treated hosts and their properties with utmost respect, believing in fairness and empathy. This time, however, trust was shattered. The apartment looked nothing like the photos—dirty, neglected, and triggering my husband's allergies immediately. We had to leave within an hour, with the host's consent. Initially, Airbnb seemed understanding, offering to cover 20% of our hotel costs. We turned it down, hoping for a fair resolution. Instead, they dismissed our evidence and closed the case. We lost a significant amount of money, around €3,150, for a place we couldn't even stay in. It wasn’t just about the financial loss; it was feeling unvalued as a loyal customer. Trust is essential, Airbnb, and this experience tested mine deeply.

  • Stacy and Laura reviewed
    Airbnb

    Laura and I were trying to book a place and thought we could split the payment between two cards. We got told by support that it was possible: make two payments on one card, then call Airbnb to reverse the second payment and use a different card for it. Sounded simple enough, right? But after the second payment went through, they suddenly claimed their policy changed and they couldn’t help us anymore. We spent hours on the phone, talked to several agents, and still got nowhere. It's like running in circles. Now, we're thinking about involving an attorney because Airbnb's customer service left us hanging with no solution. This experience has been really frustrating and disappointing.

  • Rob Eagle reviewed
    Airbnb

    I had a pretty rough experience with this company. I booked a place that turned out to be a nightmare. The host clearly hadn't cleaned—there was literal poop on the radiator valve in the bathroom. Gross, right? I thought they'd have my back, but nope, they chose to side with the host instead. I couldn't believe it. I reached out hoping for some help, but it was like talking to a wall. They just kept giving me the runaround, and now I'm stuck taking them to court just to get my money back. It's been a frustrating ordeal and definitely not what I signed up for.