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  • John Tanner reviewed
    Airbnb

    I booked a stay and canceled it within a day, thinking I'd get my money back, no problem. Their FAQ said I'd get a full refund if the host agreed, which they did. I even had the texts to prove it. But then, I noticed I was still charged. When I tried to resolve it, all my messages vanished—luckily, I had screenshots. It's frustrating how they handle cancellations, like they’re trying to pull a fast one. Now I'm taking it up with the FTC and CFPB. Honestly, they’re just asking for a class action lawsuit with this kind of shady practice. Feels like they're not upfront about their policies at all.

  • Matthew Parkin reviewed
    Airbnb

    I had a pretty frustrating experience planning a Thailand getaway. We booked this trip for a special occasion, but one of our friends needed unexpected back surgery, so traveling was out of the question for him. We reached out to Airbnb and the host, hoping for some understanding and maybe a refund, but they both said no. It felt like talking to a brick wall—no empathy, no customer support, nothing. Lost over £3,000 and got nothing but stress in return. It really put a damper on what was supposed to be a memorable trip. If you're thinking about booking, just be really careful and maybe look at other options.

  • Maryana Alibieva reviewed
    Airbnb

    Booked a place for one, needed it for three. Simple mistake, right? When I tried to fix it, the host wanted triple the price! I mean, 330€ instead of 110€? Just for two more people? I thought it was only extra city tax. I said no, and guess what? The host canceled on me and kept my money. Couldn't even stay there alone. Tried to sort it out with Airbnb, showed them proof it should've just been extra tax. But talking to their support felt like chatting with robots. They kept insisting I should’ve accepted the 330€. Felt so frustrated, like they just didn't care about real people.