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  • danica ann de guzman reviewed
    Airbnb

    You know, I’ve been hosting on Airbnb for a while now, always aiming to give guests a fair shake. But recently, I hit a rough patch with how they handle review disputes. A guest left some feedback that just didn’t sit right with me—it felt biased and didn’t really capture what happened. I tried explaining my side, even provided evidence, but every response was like talking to a wall. They kept saying the review met their “policy” and couldn’t be removed. What bugs me is not just the review sticking around, but how dismissive the process felt. It’s like they didn’t even read my concerns. As a host, your reputation is everything, and when you’re not listened to, it stings. I get that rules are needed, but there should be a way for genuine cases to be heard. I really hope Airbnb steps up their game here, so hosts don’t feel left out in the cold.

  • Ken reviewed
    Airbnb

    I booked a vacation rental months ahead, thinking everything was set for a perfect getaway. But just weeks before the trip, they canceled out of nowhere. Stressed and scrambling, I found another place that looked good in photos. But when I got the address, the neighborhood was far from what I expected. Tried to cancel almost immediately, but they refused to refund me, despite claiming my card wouldn't be charged yet. Reached out to customer service, but it was like shouting into a void—no response, no help. I'm stuck with this mess and seriously considering legal action. This whole experience has been such a headache, and I just can't believe how poorly handled it all was.

  • christine t reviewed
    Airbnb

    Booking with Airbnb turned into a nightmare for me. I made a mistake with my reservation and canceled it within ten minutes, but getting a refund was a mess. I spent eight hours, from 5 PM to 2 AM, trying to sort it out. I had to call at least 10 times, and each time, I was shuffled to a different customer service person who said they couldn't help because Jason was handling my case. But they couldn't transfer me to him, and he kept calling the wrong number. Even when I texted him the right number, he still made excuses. When I finally got through to a helpful lady, the call mysteriously muted whenever I asked questions. It felt like they were deliberately ignoring me. This experience shattered my trust in Airbnb.