I booked a studio in London for December 13th, and from the get-go, things went downhill. Tried reaching out to the host in the afternoon, no response. Hours later, I arrived in London, it was dark, and still nothing. Even the support team couldn't sort it out. By 1:00 am, we were left with no choice but to shell out £200 for a last-minute hotel, despite having already paid for the Airbnb. Today is December 14th, 6:40 pm, and we're still without a place. My fiancée is in tears, shivering in the cold, with nowhere to go. Reversing the payment won't help immediately, as it's stuck till month-end. Three different support reps later, and we're still stranded. This is beyond frustrating.