Whimstay.com

I booked a cabin stay at Sunny Acres in Moab UT for mid July 2024 half a year in advance in November 2023. I had this excursion planned to see the Arches and surrounding scenes for a few days soon after a National event in Vegas. Sadly as we got closer to my event date, they changed the dates to directly conflict with my stay at Sunny Acres. My whole trip was turned upside down because of flights, rental car, hotels and park visits. Looking to have to cancel this portion of the trip I was finally able to connect with Autumn at the Whimstay Advocacy Team and within minutes of my email to rebook to an earlier date by a few days or cancel all together, she immediately put me at ease and gave me a couple of options. I could get a refund and book at another property or date minus a small fee. Or I could receive a credit and rebook this stay at Sunny Acres. I chose the credit and rebooked for an earlier stay before my National event. This flexibility allowed me to rebook my car, my hotel and flight to enable me to visit Sunny Acres in July and attend my event right after. I have never been to The Arches and that part of Utah and so I am very excited to come out there and experience all it has to offer. The smoothness and attention Autumn and her team showed me was first class and I am thrilled to be able to continue with this trip. Thank you Autumn and Whimstay. Such understanding and customer service makes me confident in booking with them again in the future. So my advice is if there is ever a booking issue on Whimstay try to reach out to this Advocacy Team as they are there to help solve your needs. Now I just hope my trip and event have no further issues :)

The company is really nice and Autumn was very helpfull. We booked the property but had to cancel next day. It's good to have good customer service again. We need more of it.

Our interaction with the company was awesome. They're super helpful and I was surprised by how fast they replied to my emails regarding our stay at their places.

After booking with Whimstay, I made a quick mistake regarding the guest limit, resulting in a stressful situation. Despite my immediate attempt to rectify the error, the company upheld their policy of charging a $60 cancellation fee, which they explained was standard practice except for rare cases. Even though they offered a $25 credit and a full refund, they insisted that the responsibility was mine to notice such details. This experience left me frustrated and disappointed. I won't be using Whimstay again and would suggest others book directly with property management companies to avoid similar situations.

Avoid this company like the plague. I made the mistake of booking a hotel in Puerto Vallarta through them three weeks ago for a seven-night stay over New Year's Eve. They completely messed up with their supplier and left me stranded with no alternatives. As someone who works in the travel industry, I strongly advise steering clear of this unprofessional outfit.

It's a positive experience when someone goes beyond what you anticipate. My interaction with Whimstay has been great thus far. Despite the simplicity of their web interface, I encountered a hiccup while booking a property. As a newcomer to Whimstay, this marked my initial interaction with the company and their website. Luckily, they provided a straightforward means for me to communicate my mistake and concern. Jennifer C. efficiently addressed my problem. I'd certainly suggest Whimstay. This customer is completely content.

My spouse and I mistakenly made a double booking for a recent trip. Despite realizing the error promptly within an hour, our attempts to cancel with WhimStay were met with resistance. Dealing with this company proved to be quite a hassle, and we've decided to steer clear of them in the future. I strongly recommend others to avoid this questionable company and opt for direct bookings with the property management company instead.

Impressive customer service! They provided invaluable assistance in securing a cabin for my upcoming wedding. Grateful for their support throughout the booking process. Much appreciated!

Having relied on Whimstay frequently, my experiences have consistently been positive. Whether making last-minute changes or canceling trips, their responsiveness and adaptability stand out. The service proves reliable for my annual and sometimes more frequent bookings, offering both competitive prices and a helpful staff. It's a dependable choice for hassle-free travel arrangements.

Despite an unforeseen scheduling conflict, our trip was successfully rescheduled thanks to Elizabeth from Whimstay's Traveler Advocacy Team. Instead of adhering strictly to the new cancellation policy, Elizabeth efficiently liaised with the host, ensuring a smooth transition without requiring our intervention. The service provided was noteworthy, demonstrating a proactive approach to problem-solving.

They provided invaluable assistance in securing a cabin for my upcoming wedding. Grateful for their support throughout the booking process. Appreciate it greatly!

I've relied on Whimstay several times and consistently had positive experiences. Whether making last-minute changes due to unexpected events or booking multiple trips annually, their team has consistently demonstrated prompt and attentive customer service. The staff is reliable, and the pricing is competitive. This has become a tradition for me, and I intend to continue using their services for the foreseeable future.

I reserved a rental and encountered issues. After engaging with Whimstay's advocacy team for a few days, they facilitated a refund. The team displayed remarkable assistance and patience, ultimately achieving a resolution that left all parties content.

Despite an unforeseen scheduling conflict that required rescheduling our trip, Whimstay's customer service, particularly Elizabeth from the Traveler Advocacy Team, proved exceptionally accommodating. They efficiently liaised with the host, seamlessly adjusting our reservation without necessitating any additional effort on our part. Impressed by the prompt and hassle-free resolution to our situation, we commend Whimstay for their responsive and customer-centric approach.

Despite an unfortunate situation where we couldn't utilize our reserved cabin due to a family member's illness, Whimstay's Chris stepped in and swiftly resolved the issue. Trip insurance didn't cover our situation, resulting in potential loss of $592. However, Chris's intervention led to a prompt refund. The cabins appeared enticing, and I appreciate Whimstay's efficient resolution. Despite the initial hiccup, I'm inclined to give them another chance in the future. Grateful for the quick resolution, Whimstay has earned a second opportunity in my book.