Had a smooth and simple experience. It hasn't shipped yet, but it's only been a day, so I will check back for an update! So far, so good. Scooter shipped 6 days later. Not bad at all. Movement should start Monday. Scooter finally arrived, and all the paperwork says it's red. It's supposed to be RED. But they delivered a yellow scooter!!! After all that waiting, it's the wrong color!! Customer service called me and confirmed it was wrong. Now I'm waiting to hear back from a manager. Mistakes happen. Let’s see if they fix this one. Well, I have the yellow one now. It's growing on me, especially with some red striping added. Manager sent me a nice helmet for the mistake.