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  • Julia V. reviewed
    FirePitsDirect.com

    Little mix-up with delivery timing. Support called the carrier and got me a new window. Polite and efficient, no runaround.

  • Peter Gilberts reviewed
    Fireplacesdirect.com

    Minor frustration with special order flexibility, but the fireplace itself feels well built. After install, I felt confident about safety and performance.

  • Andy Rachleff reviewed
    Fireplacesdirect.com

    Major plus was the filter set. I compared inserts, learned clearances, and built a parts list in one sitting. Checkout and scheduling felt smooth, and the guides saved me from a bad vent pick.