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  • Kathleen Lynch reviewed
    Bestcustom.co

    I had a not-so-great experience with this company. I ordered a baseball hat featuring an American flag and my name, paying a steep $52. When it arrived, it was the wrong color. Frustrated, I reached out for an exchange, but they wouldn't budge. All I wanted was the right color, but they just refused. To add insult to injury, the hat felt really cheap, like something you'd find for a few bucks at a discount store, definitely not worth the price, no matter the color. It's disappointing to deal with such unprofessionalism, especially when it's so easy to make things right. This company's service left a lot to be desired.

  • Ryan Williamson reviewed
    Bestcustom.co

    I ordered a product expecting a straightforward experience, but it didn't quite go as planned. They took the photos I uploaded and cropped the faces, scattering them randomly, which was a surprise. There was no prior review of these design changes, and when I reached out, they simply said, "we only use the faces." This wasn't mentioned in any ads I saw, which felt quite misleading. To top it off, the tracking info was way off, saying the package had arrived when it was still on its way. Overall, the experience was pretty disappointing and not what was advertised. I really expected better transparency and accuracy from them.

  • JOHN PALMIERI reviewed
    Bestcustom.co

    I thought I'd found the perfect gift online, but it turned out to be quite the hassle. The website made it seem like the company was based in Texas, but they’re actually in Asia. Shipping took way longer than expected, and the gift missed our anniversary. I reached out to return it, hoping for a proper solution, but they only offered to refund the shipping costs. It's like they didn't get how important the date was. Plus, their customer support is confusing. They list hours from 9 AM to 5 PM, but there's no phone number, and they reply to emails in the middle of the night. It's been a frustrating experience, and I wouldn't recommend this company.