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  • Gina Toriello reviewed
    Bestcustom.co

    I tried ordering a gift from this Thai company, thinking it would be a nice surprise. Big mistake. The delivery date came and went, and still no package. I was patient, figuring maybe it was just a delay, but after days of waiting, it was clear something was wrong. I emailed them several times, hoping for any kind of update or explanation, but got nothing. It's like they vanished into thin air. It's frustrating to feel ignored like this. Honestly, I wish I could give them zero stars for how bad the experience was. Never ordering from them again, that's for sure.

  • Madeline Webb reviewed
    Bestcustom.co

    I bought this keychain for $17 and paid $8 shipping, thinking it’d be a nice little addition. Ordered it on February 4th, and here we are on February 11th with no updates whatsoever. Tried emailing them twice, not a single reply came back. Honestly, it's frustrating. Feels like this site just took my money and vanished. I’m really questioning if this is a legit business or just a total scam. I’m definitely going to try to get my money back, either by contacting them again or getting my bank involved. Save yourself the trouble and avoid this company.

  • Kim reviewed
    Bestcustom.co

    Last winter, I ordered a keepsake from Best Custom when my girlfriend's dog passed away. I thought it would be a nice gesture, but it turned into a real headache. I expected it to arrive by the end of December, but by the end of January, it still hadn't shipped. Frustrated, I decided to cancel and got my money back. The item was coming from China, which might explain the delay, but the customer service was less than helpful. They kept giving me vague answers and didn't seem to care about the situation. If timing matters to you, I'd suggest looking elsewhere. And definitely don't pay extra for expedited shipping, it's pointless.