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  • Richard Wayne Wright reviewed
    Bestcustom.co

    I ordered an item over 6 weeks ago. They gave me some bogus tracing number no tracking org. could use.

  • Anonymous reviewed
    Pictureframes.com

    WOW! Could not have been worse. Picture frame took two weeks to arrive. Customer service would not work with me when I asked to do a simple customization that i was willing to pay for which should have been a red flag. When the frame arrived, the non-reflective plexiglass was very reflective and very cloudy, compared with the plexiglass of a prior frame from ***, even though they claimed it was a similar quality based on the stats they shared about it. The frame arrived unassembled, and when I put it together, the corners didn’t even fit together, in spite of my making as many adjustments as I could. The plexiglass was cracked at the sides. When I added everything into the frame, it didn’t fit well, and in fact, it was so loose that it would be easy for moisture or dirt to enter inside the frame. In short, the quality was no greater than the $15 Amazon frame I was trying to upgrade from, the only difference was that I had to actually build the frame, whereas the Amazon one at least came assembled. This is an absolutely horrible product. This company is clearly buying their reviews or something. I don’t know how they could possibly have reviews this good when they are such a terrible company. Never buy from these people.

  • Daniel reviewed
    Bestcustom.co

    I thought I'd treat myself and go for the expedited shipping and upgraded product, all proudly advertised as made in the USA. Well, three weeks later, my package finally arrived, and you can guess my surprise when I saw 'Made in China' on the label. No sign of any "upgrade" either. I've emailed their customer service a bunch of times, hoping for some explanation or at least an apology, but it's like shouting into the void—no response whatsoever. It's frustrating and disappointing to say the least. I feel like I've been taken for a ride, just like so many others. Definitely not what I signed up for.