Bestcustom.co

This company has been nothing but horrible to work with. I ordered a wind chime as a memorial for my friend. I placed the order 10/29. It is now 11/22 and I still do not have the order. I have been going back and forth with them for WEEKS trying to get an update and now, a refund. They keep telling me it is an issue with the shipping company. Despite the fact the shipping company only shows they reveiced the shipment information and that is it. I asked for a refund on the shipping 11/13 as it had already been much longer than the 2-4 days they state on the site. They agreed on 11/14. Again, it is 11/22 and i still do not have the refund. They keep saying they can't cancel the order and refund the full amount because "the order is in transit" (even though the shipping site still only shows shipment information received), but they will refund the shipping cost. Still no money back what so ever. The literal worst company I've ever worked with. I wish I had seen these reviews before I ordered and wasted my money.

I had such a frustrating experience with this company. First off, it took almost a month for my package to arrive. When it finally did, the photo on the pillow was all faded. And they shipped it folded in half, so now there's this ugly crease that won't go away. I reached out to customer service, but they were no help at all. They refused to fix the problem or even offer any kind of solution. Honestly, there are better companies in the USA that are cheaper and have way better quality. Save yourself the trouble and look elsewhere. Total headache.

I ordered a gift thinking it would arrive in a reasonable time frame, but it took 19 days! The item sat in a warehouse for almost a week before it even got shipped. If I’d known it would take this long, I wouldn’t have bought it. They claim it should take 2-4 days to process and 5-7 days for delivery, so I thought 11 days at most. But 19 days? That's just too long, especially when companies like Amazon and Wayfair can deliver in a few days. Unless timing isn't important to you, I can't really recommend this store. Pretty disappointed overall.

I bought two blankets for my daughters, supposed to be gifts. They never arrived. I’ve emailed the company multiple times, but they just keep saying the order is on its way. The tracking info shows it’s been stuck in transit for three weeks now. Tried contacting them from a different email, and got a totally different story saying my order was still being processed. Asked for a refund, but they won’t give me one. This is so frustrating and feels like a scam. Honestly, steer clear of this company. It’s been a nightmare dealing with them.

I ordered some stuff for an event, and when my package arrived, some items were missing. I tried getting a credit for the missing things, but it was a mess. The tracking info was useless, and I had to give out what I did get right away. Didn't think to snap a pic of the package, so now they’re saying I can't get my money back. It's like they think I’m lying or something. The items I did get were a hit, everyone loved them, but dealing with this hassle? No thanks. Won’t be ordering from here again, I’d tell anyone to steer clear.

I ordered expedited shipping, hoping to get my package in time, but it arrived late. To make things worse, the plant that was supposed to come with it was missing. It was really disappointing since I needed it to send condolences for a friend's deceased pet. The only reason I’m giving two stars is that the plant holder itself was quite nice. But honestly, I wouldn't recommend this company if you're looking for something timely and complete. The whole experience left me feeling frustrated and let down.

I ordered some shirts for a big event, and they didn't arrive when promised. I emailed customer service several times and got the same response: "just wait." The event passed, and I still had no shirts. I asked for a refund, but it's been over a week, and I got nothing. Now I'm stuck without the shirts and out the money. This whole experience was super frustrating. They didn't deliver on time, and their support was useless. Definitely not ordering from this place again. Feels like a scam to me.

Waited ages for the shipping, but I was like, whatever, it'll be worth it for that vintage look. But wow, what a letdown. The shirt shows up, and it's just a regular black tee, nothing special. I mean, I thought I was getting some cool retro style. And the decal? It's like someone just slapped it on with an iron last minute. You can even feel the edges. Really bummed out. Was expecting more for the price. Guess I’ll have to keep hunting for that perfect vintage tee.

I ordered a personalized pillow that was supposed to say "Daisy," but when it finally arrived almost a month later, the name wasn’t even on it. The packaging was a mess too. The pillow was wrapped in plastic so tightly that it left wrinkles all over. You could even see the white fabric peeking through if you bent it a bit. It was a real letdown, especially after waiting so long. Definitely needs some work on both the product quality and shipping process.

Upon receiving my cup today, I was pleasantly surprised. I had concerns about its visual appeal, but to my delight, it looks fantastic. The overall outcome is surprisingly flawless, and my nephew's picture and dates are spot on. I wouldn't change a thing. The job you've done is commendable, and I intend to place more orders while recommending your services to family and friends. Thank you for your efforts; I genuinely appreciate my cup.

I ordered a pet memorial with spaces to add my dog’s collar. The product I received was definitely not what I thought I had ordered. It was much smaller, and allows about 6 inches for the collar. I had a small dog, and this item is unusable. The collar is too large and the holes make it impossible to display without it. They say they offer a 100% satisfaction guarantee, but it’s just smoke. Shipping took over a month.

Got this Pet Pillow and, wow, it’s pretty awesome! It looks just like my fluffy white poodle, except there’s this weird tan spot on her chest that kinda looks like a shadow. Wish I’d seen a preview before ordering, but no biggie. The quality is really good and it made me smile. Price was fair, and it arrived pretty quickly too. Overall, I'm really happy with it and would tell friends to get one too.

I bought a pet memorial to hold my dog’s collar. What I got was far from what I expected. The item is quite small and only fits about 6 inches of the collar. I had a tiny dog, so this item is not practical. The collar is too big and the holes make it impossible to show it properly. They claim a 100% satisfaction guarantee, but it’s not real. Shipping took more than a month. I do not suggest this.

I ordered this thing almost a month ago and it’s still not here. The tracking info seems like a joke, says it's been stuck just a few hours away for days now. Customer service? Useless. They just repeated what I could already see on the tracking page. Kept telling me it "should" arrive soon. Honestly, I’m losing hope. Super frustrating experience, definitely not buying from this place again.

The quick service and simple ordering process were great. I got a police vest with personalization. However, I'm a bit puzzled because I asked for personalization on both sides, but the back is plain white. I'm unsure if that part needs to be removed and don’t want to damage it if it’s not meant to come off. The key chain/ornament is a perfect gift and quite unique.

I recently picked up this awesome personalized embroidered hat as a gift. It turned out even better than I imagined, seriously stunning and the quality is top-notch! It took around two weeks to arrive, which was quicker than I expected, so no complaints there. Honestly, it feels like every penny was worth it. Super happy with this purchase, big thanks to the team!

I appreciated the idea of honoring our pets through the purchase, but I'm not a fan of the blanket's quality. It seems a bit too thin considering the cost. The delivery took quite a while – I placed the order on 2/22 and only got it on 3/6. I bought it as a birthday gift for my husband on 3/4, so waiting for it wasn't ideal.

It took some time to arrive, but it was definitely worth it. The 'Mother of Dragons' tee I got for my wife for Mother's Day with our kids' names on it is great! The 100% cotton fabric will ensure its durability, and the printing and graphics on the front are just right. Thanks a lot to Bestcustom for such an epic tee!

I am very happy with this purchase. My order arrived much earlier than I thought it would, a full week ahead of schedule, and I got regular email updates about its status. When it arrived, I was very pleased with the quality, and it looks great. I would definitely suggest this website to my friends and family.

I ordered something over a month ago (#BCMC113776) and it still hasn't shown up. I've been on hold for ages, like more than 20 minutes, and then they just hang up on me twice. I tried emailing them, but no one's responding. What's going on? The tracking says it's being held, but why? This is so frustrating.

I'm really happy with the print I got. It was bright, beautiful, and really well made. They communicated well about finishing and shipping. I'm happy with the whole process, especially the quality. Plus, my wife loves it! It was a nice surprise for her. I'll definitely buy from this company again.

Order shipped rite away, ther was an isshue with the front design an the support team got back with me an corrected the isshue, they placed an order to reship a new item within jus a few hours. I’m very happy an also placed another order the same night, I will be a frequent customer.

My partner and I marked our 15 year wedding anniversary, and I wanted to find a classic gift, like crystal. I came across this star map, which is a illuminated map of the stars from our wedding date and location. My partner (and I) really liked it! Great present

I like how they did the stitching of my dog Drew on the shirt, but the shirt's material isn't strong enough to handle it. Drew's picture might make the shirt shrink. I feel let down by the shirt's quality. A thicker shirt would have made it better to wear.

The Father's Day tshirt and tumbler we got were great! Me and my daughter really liked how they looked. The only problem was that I ordered them on June 1st, and they came on June 24th and 25th (seperate). But we trust the process and would order again.

I bought a t-shirt for my friend’s birthday, and I think she’ll like it. We bought her husband one some time ago, and he really liked it, so we chose to get her a similar one. The quality is good and the service was fast and helpful. Thanks!

I didn't receive the package meant for my wife's birthday on July 23. The tracking says it was delivered, but I never got it. I’m not sure where the mix-up happened. Can you tell me where it is? If not received, I’d like a refund. Thanks.

I ordered a "Dog Mom" hat with personalization, and I'm delighted to report that it arrived with the correct spelling. Considering my larger head size, I had concerns about the fit, but it turned out to be a perfect match.

Got a "mother of all things" shirt for my mom for Mother's Day. Paid more for better material and when it arrived it was lovely. Not given it to her yet but we're all so excited about it. Can't wait to see her reaction.

I got the car ornament and it arrived looking nice and seems to be of high quality. The only issue was the shipping, which isn't completely the fault of the company. But in general, it's a good product!