Bestcustom.co Reviews

Cute gift, slower to ship

Designing the mug was easy and the preview helped. Order confirmation came right away, but tracking took several days to appear. Support emailed back within 48 hours when I asked about timing. The print looked sharp on arrival, just later than I hoped. Recipient loved it, so win.

Helpful but a bit delayed

Support answered politely and explained production times clearly. Response took a day, which felt long when worried about a gift deadline, but they resolved it.

Thoughtful gift, slower tracking

Uploaded photos for a custom mug and the preview made it easy. Production took a bit, and tracking updated in batches. The result was heartfelt and matched the proof. Support answered within a day when I asked about ship timing. My sister loved it.

Issue handled with remake

I reported a misaligned text. Support replied next day, approved a free remake, and sent a new tracking link. Polite and got it right.

Grandma’s smile said enough

She held the photo plaque and went quiet, touching the engraving. I didn’t need any tidy speech. Just felt warm and proud.

Heartfelt, with small delay

The plaque made me feel warm giving it. Print looked clean. Tracking lagged one day, but the gift landed in time.

Patch turned out amazing

The embroidered portrait looked shockingly like the photo. I felt proud stitching it on my jacket. Colors popped and lines were clean.

Crisp prints, happy team

I felt proud handing these out. The print quality is sharp and wash-safe. After the event, everyone asked who made them.

Artwork cleanup guidance

They explained vector needs and fixed a tiny font issue. Fast, clear, and helpful. Print came out crisp.

Proofing made painless

Bestcustom.co let me upload art and approve a proof quickly. The editor was intuitive and production timing was crystal clear. Easy start.

Unboxing perfect prints

Lifted the lid and colors popped exactly like the proof. I exhaled and smiled. The event table will look sharp.

Proofs were spot on

Sent a sketch Monday, got a digital proof the same afternoon. Minor tweak approved on the second round. Production and shipping stayed inside the quoted window. What impressed me was color accuracy compared to my calibrated file. Exactly what I hoped for.

Good build, slight hue shift

Quality feels solid and edges are clean. I noticed a tiny color shift in sunlight, but clients would not catch it. Still happy with it.

Proofs were spot on

Created an account, uploaded artwork, and got a proof within hours. Edges, color, and spacing were checked carefully. Production timeline matched the estimate and shipping was predictable.

Mockup to doorstep quick

I uploaded a logo, approved the mockup, and got a ship notice two days later. Colors matched the proof closely. One piece had minor alignment drift, replaced after a quick email. Clear timelines and fair pricing made the process low stress.

You know, I don't usually

You know, I don't usually write reviews, but this time I just had to. I got this "Personalized USA 250th Anniversary Whiskey Glass," and let me tell you, it was a total letdown. When it arrived, it was far from the classy piece they promised. Instead of the classy engravings I expected, the design was just printed on with cheap ink. It looked so bad, I couldn't even keep it on my bar and ended up tossing it out. I paid extra for the "Made in USA" option, but surprise, surprise — it was shipped from China. Talk about misleading! And don't get me started on customer service. Initially, they were all ears before I bought it, but once I had issues, they were no help at all. It's like they vanished when I needed them. If you're thinking about buying this, be careful. Keep all your emails and take photos if anything’s off. I ended up needing a chargeback through my bank. Overall, a big disappointment. Avoid if you can!

Do not shop here!

I rarely leave reviews, but this product was so disappointing it’s worth warning others. The “Personalized USA 250th Anniversary Whiskey Glass” is extremely poor quality and nowhere near worth the price. It’s not even something I’d consider displaying on my home bar — it went straight into the trash. The biggest issue is how misleading the product description is. The design is not laser etched, engraved, or embossed as implied. It appears to be flat printed with low-quality ink, which looks cheap and wears the same impression. Nothing about it feels premium or durable. I also paid extra for the “Made in USA” option, but the item shipped from China, which raises serious concerns about the accuracy of that claim. The shipping was handled by UniUni, which only added to the frustration of the overall experience. Quality control also seems nonexistent. What I received looked nothing like what was advertised. I’ve included a comparison photo here: https://freeimage.host/i/qXa1rep Customer service was equally frustrating. They were very responsive when I had pre-sale questions, but once there was an issue with my order, responses became slow and unhelpful. The polite tone feels superficial when there’s no real resolution behind it. For anyone considering purchasing, I strongly recommend documenting everything — save emails and take photos if something is wrong. I ultimately had to file a chargeback with my bank. It was initially ruled in my favor, the company appealed, and after submitting additional evidence, I won again and the case was closed. Overall, this was a disappointing experience from product quality to post-sale support. I would not recommend this item or this seller.

I ordered this cute Acrylic

I ordered this cute Acrylic Heart with some engraving and flowers. It was a surprise to find out it was coming all the way from China. It got here in a decent time, but the engraving was a bit off-center. I reached out to their Support team, and they said they'd send a replacement, but they didn’t give me any order number or details. Communicating with them was slow, like waiting for paint to dry. They kept apologizing but didn't give much info. The replacement is taking ages to arrive, way longer than expected. I finally asked for a refund and will probably dispute it with my credit card company. It's not a huge deal for $60, but I’d definitely think twice before ordering from them again.

I ordered a few items

I ordered a few items last December, expecting them to arrive soon since I paid extra for US delivery. But here I am, still waiting. When I check the tracking numbers they gave me, turns out they’re all from China, not the US. It's been quite frustrating. Tried reaching out to customer service, but they keep giving me the same old answers. Feeling a bit stuck since I really needed those products by now. It’s been quite the letdown, especially after paying for faster delivery. Hoping they sort things out soon because this isn’t the experience I was hoping for.

I thought I found a

I thought I found a great site for unique sun catchers, but wow, was I wrong. The ones I received were nothing like the beautiful photos online. They looked cheap, like something you'd find at a dollar store. I spent $150 expecting quality, but got plastic junk instead. And don't even get me started on the customer service—or lack thereof. Tried reaching out for a return, and it was like yelling into a void. They just ignore you. The site brags about "Satisfaction Guaranteed," but that's just a joke. The photos seem like they're AI-generated, all shiny and perfect, tricking you into thinking you're getting something special. Total disappointment.

I gotta share my experience

I gotta share my experience with this company, and trust me, it's a wild ride. For months, I tried getting a refund, reaching out every week, but it was like talking to a wall. It's like they just vanish after taking your money. And the product? Honestly, my nieces could whip up something better in their sleep. It’s just disappointing. I’ve seen others sharing similar stories, so it seems like a pattern. If you're thinking about ordering, maybe think twice. It's not worth the hassle or the frustration. There are so many other companies out there that actually care about their customers. This one? Not so much. Just be careful, folks.

I thought I'd surprise my

I thought I'd surprise my partner with a special Pokémon card for Valentine's Day, so I ordered it on February 6th and even paid for expedited shipping. I reached out after waiting a week, and they quickly replied, apologizing and all. But now it's February 24th, and I've followed up multiple times with no response. It's been 12 business days since I ordered and 10 since I last heard from them. I'm starting to feel like I've been duped by this site. Honestly, it's super frustrating to be left in the dark like this. I'm considering taking legal action to sort this mess out.

I ordered a custom

I ordered a custom map, and the experience was a complete disaster. First, it took forever to arrive, like a whole month. When it finally showed up, it was a mess. The location was all wrong, and the size was way off—much smaller than advertised. Plus, the bottom third of the map was just blank space, which was super disappointing. To top it all off, the plexiglass was scratched and scuffed, making it look terrible. I've tried reaching out to customer service, but nobody's responding. It's frustrating and feels like I've been left in the dark. Honestly, I would recommend avoiding this company. It's not worth the hassle or the disappointment.

I ordered from this site

I ordered from this site, thinking it would be a smooth experience. Communication was nonexistent. I tried reaching out multiple times, but it was like talking to a wall. The tracking info was so unclear, I couldn't even tell if my package was still on this planet! It was super frustrating, and honestly, I was left in the dark about the whole process. If you're thinking about using this site, I'd strongly advise against it. Save yourself the headache and choose a reputable company based in the USA. Trust me, it's not worth the trouble with this one.

I tried ordering a gift

I tried ordering a gift from this Thai company, thinking it would be a nice surprise. Big mistake. The delivery date came and went, and still no package. I was patient, figuring maybe it was just a delay, but after days of waiting, it was clear something was wrong. I emailed them several times, hoping for any kind of update or explanation, but got nothing. It's like they vanished into thin air. It's frustrating to feel ignored like this. Honestly, I wish I could give them zero stars for how bad the experience was. Never ordering from them again, that's for sure.

I bought this keychain for

I bought this keychain for $17 and paid $8 shipping, thinking it’d be a nice little addition. Ordered it on February 4th, and here we are on February 11th with no updates whatsoever. Tried emailing them twice, not a single reply came back. Honestly, it's frustrating. Feels like this site just took my money and vanished. I’m really questioning if this is a legit business or just a total scam. I’m definitely going to try to get my money back, either by contacting them again or getting my bank involved. Save yourself the trouble and avoid this company.

Last winter, I ordered a

Last winter, I ordered a keepsake from Best Custom when my girlfriend's dog passed away. I thought it would be a nice gesture, but it turned into a real headache. I expected it to arrive by the end of December, but by the end of January, it still hadn't shipped. Frustrated, I decided to cancel and got my money back. The item was coming from China, which might explain the delay, but the customer service was less than helpful. They kept giving me vague answers and didn't seem to care about the situation. If timing matters to you, I'd suggest looking elsewhere. And definitely don't pay extra for expedited shipping, it's pointless.

You won't believe what happened

You won't believe what happened with my order. I placed it way ahead of time, thinking it would be the perfect gift for my grandson. I was so excited, but it took nearly two months to arrive. By the time I realized it wouldn't make it, the special day had come and gone. I had to go through the hassle of shipping it myself, hoping it would finally reach him. And guess what? The package got lost in the process! Can you imagine how frustrating that was? It's really disappointing when things don't go as planned, especially when you're trying to make someone feel special. Not the experience I was hoping for at all.

I just had the most

I just had the most frustrating experience with this company. I ordered a custom product, paid extra to ensure top quality, and what I got was just awful. To make things worse, it's been a month, and they still haven't acknowledged the issue or refunded my money. It's like they're ignoring me completely. I feel like I just threw my money down the drain. Seriously, if you're considering buying from them, think twice. It's not worth the hassle or the disappointment. Save yourself the trouble and look elsewhere. This company just doesn't seem to care about their customers or delivering on their promises.

You wouldn’t believe the circus

You wouldn’t believe the circus I’ve been through with this company. First, they promised a quick delivery, but my order arrived three weeks late. Fast shipping? Not so much. The product was, well, let’s just say it didn’t live up to the hype. When I reached out, they offered a measly 20% refund, which they said would come via email. Spoiler alert: I’m still waiting. It’s been a comedy of errors with their customer service—emails, calls, you name it. At this point, they can keep the refund. I’m tempted to share all my interactions with them; it’s like the receipts of a bad joke. Honestly, the hassle isn’t worth it.