Reviews Summary

Fireplacesdirect.com has a 3.4 - star rating from 5 reviews, indicating a low level of customer satisfaction!

5 stars
1 review
4 stars
2 Reviews
3 stars
1 review
2 stars
0 Reviews
1 stars
1 review
Rating (1.0)

About company

This company values its employees, recognizing their integral role in its success. With a seasoned team boasting decades of expertise in hearth, patio, and barbecue products, they ensure in-depth product knowledge to better serve customers. Friendly and knowledgeable staff members are readily available to assist customers, striving to guarantee satisfaction with each purchase. Notably, the company has achieved impressive growth in the Eastern Iowa Corridor and earned recognition as one of the "Coolest Places to Work" due to its enjoyable work environment, including lunch cookouts and a cohesive team. Their belief in satisfied team members translating to satisfied customers underscores their commitment to excellence.

Key Details:

  • Location: The company is headquartered in North Liberty, Iowa, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2001.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
(4.0)
I'm satisfied with the website's user
by Ricky

I'm satisfied with the website's user-friendly interface for seamless navigation and ordering. However, the delayed delivery of only half my order on 1/26/2024 leaves me cautiously optimistic. Awaiting the remainder today and hopeful for a complete and timely fulfillment.

Respond as company
(4.0)
The online ordering process
by Alfred

The online ordering process was great to use, but I faced challenges when trying to reach out via phone to ask a few questions before placing orders.

Respond as company
(5.0)
The courteous sales representative
by gary

The courteous sales representative was helpful in verifying parts. The shipping response was speedy and much faster than expected. Additionally, I would like to commend your website for being easy to follow and for helping me find what I needed.

Respond as company
(3.0)
The doors we ordered arrived
by George

The doors we ordered arrived a day early, which was great! However, the installation instructions were poor, and the process was challenging because most of the hardware was missing. In addition to the almost $600 we paid for the doors, we had to make a trip to the hardware store to purchase more screws for installation.

Respond as company
(1.0)
Received a damaged unit, and their lack of response was disappointing
by Dave

Received a damaged unit, and their lack of response was disappointing. I won't be a repeat customer. I advise potential buyers to exercise caution when dealing with this company.

Respond as company

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies