Reviews Summary

Pictureframes.com has a 3.2 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars
2 Reviews
4 stars
1 review
3 stars
0 Reviews
2 stars
2 Reviews
1 stars
1 review
Rating (1.0)

About company

Pictureframes.com is your destination for high-quality custom framing solutions. They offer an extensive selection of frames, mats, and acrylic facings, all handmade to order and sustainably sourced. Their custom framing services cater to the needs of consumers, professionals, and small businesses. Whether you're looking for metal, wood, or reclaimed wood frames, they have a variety of styles and materials to choose from. Additionally, they provide custom printing in various formats, including canvas, metal, wood, acrylic, and paper prints, allowing you to showcase your art or photography in stunning ways. For artists, photography professionals, and small businesses, Pictureframes.com's Business Services Group offers specialized customer support and discounts, making them a trusted partner in the world of framing and printing.

Key Details:

  • Location: The company is headquartered in High Point, North Carolina, United States.
  • Founders: Pictureframes.com was founded by Steve and Joan Feinsod.
  • Foundation Date: The company was established in the year 1965.

Customer reviews

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(5.0)
Wow! I'm quite picky, yet I'm shocked
by Rob ;)

Wow! I'm quite picky, yet I'm shocked by how great the frame for my painting is. It's heavy, stunning, and perfect! It's as good as any local frame company, but cheaper! Already ordered another frame for a different painting. Superb workmanship and packing! Shipping was a bit slow, but worth it!

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(5.0)
My shopping experience with the
by ROSE

My shopping experience with the company was positive, offering a delightful range of products. However, assembling the beautiful frame proved challenging. The intricate brackets and wires were tucked away in a drawer, hindering the process of showcasing its potential beauty.

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(2.0)
I couldn't tell frame
by Cathy G

I couldn't tell frame width from picture width or perhaps frame depth. Finally, I just gave up when I felt I was close and went to checkout. We will see what arrives in the mail. Unable to tell the difference between a picture or whatever else the choice was. I had already uploaded a JPEG file. Ideally, there would be someone that I could text, and the person would help out.

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(1.0)
The frame was priced
by MARY CRAVEN

The frame was priced quite reasonably...but. That I couldn't order it unassembled added an oversized shipping surcharge added on to the standard shipping charge came close to doubling the cost of the frame. Plus that I was once able to call in to order a frame was a boone to this 85 year-old who has been hacked more than once ordering online. Needless to say no need to send me updates or catalogs as I will be ordering my frames elsewhere.

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(2.0)
I placed an order on
by Diane Rood

I placed an order on November 9th, and it was processed and shipped. However, I encountered issues tracking the parcel through UPS. After reaching out to customer service on November 17th, I was informed that the package was considered lost. I requested a new frame to be cut and shipped, and the response from customer service was prompt. I'm now waiting for further updates.

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(4.0)
The frame was perfect for my project and arrived in excellent condition
by Judy Crowley

The frame was perfect for my project and arrived in excellent condition. However, I have a slight concern about the packaging. It could have used a bit more cardboard to ensure the contents' safety. Fortunately, the frame itself was undamaged. My suggestion is to enhance the packaging for future shipments.

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FAQ

  1. Is pictureframes.com legit?

    Yes, pictureframes.com is a legitimate online platform. It is the official website of a company founded by professional artists, Steve & Joan Feinsod, and has been in operation since 1965. They are committed to creating high-quality picture frames and are known for their core values, including a focus on sustainability and environmental consciousness.

  2. Is pictureframes.com sustainable?

    Yes, pictureframes.com is committed to sustainability. They are a proudly Sustainably Sourced & Crafted company, emphasizing conscious sourcing and crafting practices. They actively work to reduce their carbon footprint, divert waste from landfills, and offer eco-friendly frame options. Their dedication to sustainability extends to their corporate culture, making them champions for conscious business and environmental care.

  3. Does pictureframes.com make custom picture frames?

    Answer: Yes, pictureframes.com offers the option to create custom picture frames. Customers can choose from a variety of options, including color, size, and frame type, to craft a unique, personalized frame for their photos. The company is known for its commitment to delivering best-in-class quality in custom picture frames, catering to artists, photographers, and various customers' needs.

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