Reviews Summary

FirePitsDirect.com has a 4.2 - star rating from 5 reviews, indicating a high level of customer satisfaction!

5 stars
4 Reviews
4 stars
0 Reviews
3 stars
0 Reviews
2 stars
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1 stars
1 review
Rating (1.0)

About company

FirePitsDirect.com is your go-to destination for top-quality fire pits and related products. With a strong commitment to customer service, they ensure you receive exceptional support before, during, and after your purchase. The team behind this platform boasts over 20 years of experience in the hearth, patio, and barbecue industry, making them highly knowledgeable about their products and well-equipped to meet your needs. As part of Spotix Inc., they operate various online stores, including FirePitsDirect.com, FirePlaceRemoteControls.com, and KickAssGrills.com. Their expertise in the products they offer allows them to provide the excellent customer service and support you deserve, making them a reliable choice for all your fire pit needs. Visit them today and experience their dedication to quality and service.

Key Details:

  • Location: The company is headquartered in North Liberty, Iowa, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2008.

Customer reviews

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(5.0)
Spotix is the main company for our massive fireplace.
by Jason

Spotix is the main company for our massive fireplace. They helped with a problem in the ignition processor. They found a new one and shipped it to me. Great team!

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(5.0)
The company was really helpful
by Jimi

The company was really helpful when I called them. I'm constructing a pavilion and had lots of questions about fire pit kits. They patiently answered all my questions and I bought the right fire pit insert during the call. It was straightforward. Thanks.

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(5.0)
The customer service provided
by Susan

The customer service provided by Fire Pits Direct was truly outstanding. Despite a couple of hiccups with the delivery of our fire/water pot feature, their team was quick to respond and resolve the issues effectively. They kept their promises and even followed up with us. In today's world, such excellent customer service is rare but absolutely essential.

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(5.0)
The staff member was knowledgeable
by David

The staff member was knowledgeable, helping me select the right components for a 150,000 BTU burner, including the gas line, regulator, and air vent.

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(1.0)
I placed an order on 10/21/23 for almost $600
by Susan

I placed an order on 10/21/23 for almost $600. I was charged for the items, but I haven't received any order confirmation, causing concern.

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FAQ

  1. What types of products does FirePitsDirect.com offer?

    FirePitsDirect.com offers a wide range of outdoor products, including fire pits, fire tables, outdoor heaters, patio products, fire pit kits, burners, and fire glass.

  2. How can customers contact FirePitsDirect.com for assistance?

    Customers can reach out to FirePitsDirect.com by completing a form on their website or by calling 877-374-6777 to speak with a product specialist during business hours.

  3. What is the shipping process for FirePitsDirect.com?

    FirePitsDirect.com maintains an inventory in their North Liberty, Iowa warehouse. They also offer direct shipping from manufacturers for faster delivery. Custom finish items may have longer processing times.

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