Reviews Summary

Desenio has a 3.4 - star rating from 19 reviews, indicating a low level of customer satisfaction!

  • 5 stars

    38%

    7 reviews

    7 reviews

  • 4 stars

    15%

    3 reviews

    3 reviews

  • 3 stars

    21%

    4 reviews

    4 reviews

  • 2 stars

    0%

    no reviews

    no reviews

  • 1 stars

    26%

    5 reviews

    5 reviews

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Category:

Decoration & Interior

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Desenio is 21 out of 26 best companies in Decoration & Interior on RealReviews.io

Customer reviews

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  • a

    agana

    1 reviews

    I’m really glad I got my room’s decorations

    I’m really glad I got my room’s decorations from Desenio, I liked everything from picking my painting to opening and putting it up. I’m quite content with the quality and will probably buy more. The delivery took longer than I thought but the customer service was really friendly and helpful :)

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  • A

    Anonymous

    1 reviews

    We just got our 3 prints from Desenio.

    We just got our 3 prints from Desenio. The prints and frames look great, the delivery was fast, and the packaging was fantastic! I'm ready to visit the website again and get more images for my office.

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  • A

    Anonymous

    1 reviews

    United States

    I'm very happy with the customer service

    I'm very happy with the customer service, something was missing in the shipment, but it got fixed right away. Thank you so much for the help. I will definitely buy again.

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  • T

    Trisha P.

    1 reviews

    United Kingdom

    Desenio has been very supportive.

    Desenio has been very supportive. When my prints didn't come, they quickly sent a new set and kept me updated throughout the process. I will definetly use them again.

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  • J

    Jeren

    1 reviews

    As a new user, my experience was really good.

    As a new user, my experience was really good. I enjoyed making mock designs and seeing how my project would turn out. The print and frame quality are good. Suggest.

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  • H

    Hannah S.

    1 reviews

    Nice selection of prints and quick delivery.

    Nice selection of prints and quick delivery. Prints have really livened up my hallway. Enjoyed the gallery wall examples with print sizes on the site for ideas.

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  • M

    Melanie

    1 reviews

    Nice print for my son's room

    Nice print for my son's room, came without any damages, looked like it said. I didn't do framing service and glad I didn't. Easy peacy!

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  • K

    Katia

    1 reviews

    Ton of designs to choose from

    Ton of designs to choose from, I ordered twice. Awesome service when I reach them to correct the payment of my orders. Did not put 5 stars because even if the posters are well protect during transport, they were still left with waves that I was not able to remove completely (the bigger sizes have them)

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  • Y

    Youcef

    1 reviews

    It is quite good!

    It is quite good! I wish I could swap pictures often in the same frame. Also, an extra flat box for storing multiple pictures would be great. Besides that, the frame is good, the plexiglass is sturdy, and the quality of the picture is really nice.

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  • M

    Melanie G.

    1 reviews

    I appreciate the product; it closely

    I appreciate the product; it closely resembles the image and boasts good quality. Patience paid off waiting for its availability. However, it would enhance customer satisfaction to include the wall-mounting piece with the frame.

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  • A

    Anonymous

    1 reviews

    The product variety and delivery

    The product variety and delivery packaging are commendable, but my experience took a downturn when I received numerous promotional emails offering substantial discounts after placing my initial order. This approach felt like a bait-and-switch tactic, leaving me disappointed. A more transparent pricing structure or a buy-one-get-one offer from the start would have been preferable. The suggestion here is to start with a small purchase to potentially receive discount emails for additional orders. Proceed with caution.

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  • N

    Nick M

    1 reviews

    Overall, it was okay.

    Overall, it was okay. The prints were good. The website said it would take 3-5 business days, but it actually took about 3 weeks. They didn't have one of the prints we ordered in stock, but we only found out a few days after ordering, even though it was listed as available on the website. Also, it took customer service 3-4 business days to respond to our inquiry about delivery. The prints are decent, but overall, we probably won't use this company again.

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  • G

    Gabriela

    1 reviews

    I felt the delivery was a bit slow, and one of the posters wasn’t great.

    I felt the delivery was a bit slow, and one of the posters wasn’t great. Out of 5 posters I got, just one was not good, the others were fine :) If you can handle a slight delay for your items, it’s alright.

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  • L

    Lisa

    1 reviews

    The product is good and came

    The product is good and came quite quickly. However, it came in two packages and I got notified that delivery was done after just one package arrived. It was confusing and made me worry.

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  • C

    Caroline B

    1 reviews

    Placed an order a month

    Placed an order a month ago, and the items have not arrived. Upon contacting the company, a representative mentioned the likelihood of the original package being lost and promised to send a replacement. Unfortunately, the customer has not received the replacement either, facing prolonged delays or potential loss once again. Expressing frustration, the customer notes that this is the first time encountering such problems with online orders. They characterize the overall experience as terrible and declare their decision never to make another purchase from the company. The customer suggests that, considering the trouble faced, they should have received their order for free.

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  • V

    Veenu Sandhu

    1 reviews

    I encountered a hiccup with a duplicated

    I encountered a hiccup with a duplicated order due to a browser glitch. Despite promptly reaching out and receiving conflicting instructions about returning the duplicate, the issue persists. Numerous follow-ups yielded little progress, with a prolonged refund timeline. Surprisingly, their production/shipping oversight missed the glaring duplicate order. While the product and shipping met expectations, the prolonged and convoluted customer service process has left me dissatisfied, extending beyond a reasonable resolution timeframe. As of February 9th, the matter remains unresolved.

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  • H

    Heather E Noon

    1 reviews

    I would not trust them!

    I placed an order of about 12 prints on in July 2024. I got an email saying the order was placed and an email with a number. I got an email saying one item was out. Then was mailed one image from the order. Now I have been trying to call and just get a recording. I have sent 3 emails and tried to contact them through their little computer person who just assigns a case number and says someone will reach out. NO ONE HAS! It's been weeks. I am so upset, they have my money for this order. I am contacting my credit card company

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  • D

    David

    1 reviews

    No customer service . It’s américain and shops from usa

    I find this fraudulent that these companies use a Canadian website so you believe you’re not going to pay Dudu and supporting a Canadian company . If your order gets messed up you have to pay to return it yourself . Also if you order has a problem they won’t get back to you until it’s too late so that don’t loose your buisness . O stars shop Canadian . This company has European and americain ,canadian sites and it’s all from the same us company impersonating local distibution .

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  • A

    Azra

    1 reviews

    While the print was

    While the print was beautiful, the disappointment stems from the fact that the frame arrived broken. The customer had to discard the frame, which is disheartening, especially considering the price point of the product.

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Rating on other websites

  • Trustpilot

    3.7

  • Glassdoor

    1.8

Business information

Own this company?

Claim & Respond

Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Category:

Decoration & Interior

Each brand on RealReviews.io belongs to a specific category, where it holds a position in the top rankings. The ranking is determined by various factors, such as the overall rating on the site, the number of reviews, the business's activity in managing reviews, engagement with customers, and more.

Desenio is 21 out of 26 best companies in Decoration & Interior on RealReviews.io

About Desenio

Desenio is a brand deeply passionate about interior design, with a specific focus on Scandinavian aesthetics. Their mission is to make stylish wall art accessible and affordable to a broad audience. Operating across 33 countries, they continually expand into new markets. Desenio offers an extensive selection of posters, frames, hangers, picture ledges, and clips, making it Scandinavia's most comprehensive source for wall art. They regularly introduce new items to their collection to stay in sync with the latest interior and Scandinavian design trends, ensuring there's something to complement every room and interior style. Desenio is the destination for those seeking both style and affordability in home decor.

Key Details:

  • Location: The company is headquartered in Lewis Center, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2010.
  • Translation language