Reviews Summary

Desenio.ca has a 3.0 - star rating from 10 reviews, indicating a low level of customer satisfaction!

5 stars
2 Reviews
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3 Reviews
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1 stars
3 Reviews
Rating (1.0)

About company

Desenio is a brand deeply passionate about interior design, with a specific focus on Scandinavian aesthetics. Their mission is to make stylish wall art accessible and affordable to a broad audience. Operating across 33 countries, they continually expand into new markets. Desenio offers an extensive selection of posters, frames, hangers, picture ledges, and clips, making it Scandinavia's most comprehensive source for wall art. They regularly introduce new items to their collection to stay in sync with the latest interior and Scandinavian design trends, ensuring there's something to complement every room and interior style. Desenio is the destination for those seeking both style and affordability in home decor.

Key Details:

  • Location: The company is headquartered in Lewis Center, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2010.

Customer reviews

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(1.0)
Placed an order a month
by Caroline B

Placed an order a month ago, and the items have not arrived. Upon contacting the company, a representative mentioned the likelihood of the original package being lost and promised to send a replacement. Unfortunately, the customer has not received the replacement either, facing prolonged delays or potential loss once again. Expressing frustration, the customer notes that this is the first time encountering such problems with online orders. They characterize the overall experience as terrible and declare their decision never to make another purchase from the company. The customer suggests that, considering the trouble faced, they should have received their order for free.

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(1.0)
I encountered a hiccup with a duplicated
by Veenu Sandhu

I encountered a hiccup with a duplicated order due to a browser glitch. Despite promptly reaching out and receiving conflicting instructions about returning the duplicate, the issue persists. Numerous follow-ups yielded little progress, with a prolonged refund timeline. Surprisingly, their production/shipping oversight missed the glaring duplicate order. While the product and shipping met expectations, the prolonged and convoluted customer service process has left me dissatisfied, extending beyond a reasonable resolution timeframe. As of February 9th, the matter remains unresolved.

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(3.0)
The product variety and delivery
by Anonymous

The product variety and delivery packaging are commendable, but my experience took a downturn when I received numerous promotional emails offering substantial discounts after placing my initial order. This approach felt like a bait-and-switch tactic, leaving me disappointed. A more transparent pricing structure or a buy-one-get-one offer from the start would have been preferable. The suggestion here is to start with a small purchase to potentially receive discount emails for additional orders. Proceed with caution.

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(3.0)
Overall, it was okay.
by Nick M

Overall, it was okay. The prints were good. The website said it would take 3-5 business days, but it actually took about 3 weeks. They didn't have one of the prints we ordered in stock, but we only found out a few days after ordering, even though it was listed as available on the website. Also, it took customer service 3-4 business days to respond to our inquiry about delivery. The prints are decent, but overall, we probably won't use this company again.

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(4.0)
Ton of designs to choose from
by Katia

Ton of designs to choose from, I ordered twice. Awesome service when I reach them to correct the payment of my orders. Did not put 5 stars because even if the posters are well protect during transport, they were still left with waves that I was not able to remove completely (the bigger sizes have them)

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(5.0)
I’m really glad I got my room’s decorations
by agana

I’m really glad I got my room’s decorations from Desenio, I liked everything from picking my painting to opening and putting it up. I’m quite content with the quality and will probably buy more. The delivery took longer than I thought but the customer service was really friendly and helpful :)

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(4.0)
I appreciate the product; it closely
by Melanie G.

I appreciate the product; it closely resembles the image and boasts good quality. Patience paid off waiting for its availability. However, it would enhance customer satisfaction to include the wall-mounting piece with the frame.

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(1.0)
While the print was
by Azra

While the print was beautiful, the disappointment stems from the fact that the frame arrived broken. The customer had to discard the frame, which is disheartening, especially considering the price point of the product.

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(3.0)
The product is good and came
by Lisa

The product is good and came quite quickly. However, it came in two packages and I got notified that delivery was done after just one package arrived. It was confusing and made me worry.

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(5.0)
Nice print for my son's room
by Melanie

Nice print for my son's room, came without any damages, looked like it said. I didn't do framing service and glad I didn't. Easy peacy!

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