The online booking process was easy and convenient. The shuttle service from the parking lot to the cruise terminal went as planned and timely.
The return process was completely unacceptable! I went to the website and completed the pickup process. It states pickup can take up to 45 minutes, which, for the size of the terminal and the number of people, is understandable. What is not acceptable is waiting 2 hours and still being 3rd in their queue. The 9 people in our party had to take 2 Ubers and spend an additional $65. to travel 10 minutes to the parking lot to retrieve our cars. After arriving, I asked the assistant how many shuttles they were running, and he said 5. After scanning the lot and seeing 4 of their shuttles sitting there and only one being loaded, I really answered my question.
I only gave 2 stars because the drop-off to the terminal went well; otherwise, they would have received 1.