You know, dealing with BiBerk started off pretty smooth. Buying a policy was easy, and the monthly billing was straightforward, no hiccups there. But then came the audit. Man, what a nightmare! The hold times on the phone were way too long, and the portal? It only lets you upload documents once, which is super frustrating. The audit team seemed to be offshore, and they didn’t seem to bother understanding the documents I sent. Honestly, if you're thinking about going with BiBerk, you might want to consider other options. There are definitely other providers out there who might give you a better experience.
