Dealing with this company was a nightmare. I had four business policies and needed to cancel three because I closed those LLCs. The rep told me to email a specific address with exact wording and policy details. While on the call, she sent me an email to follow, but then suddenly told me to ignore it because she found another policy number. Confused, I asked if this was a top-line account situation, and she confirmed it was. I sent the email, but all four policies got canceled, including an Author’s liability insurance I needed. I emailed them to fix the mistake, got a support ticket number, and then... silence. Three polite nudges later, still nothing. It's frustrating how quick they are to take your money, but when it comes to fixing their errors, they vanish. Be careful!
