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  • PW reviewed
    Joules.com

    Based on the reviews I've seen, it looks like there are some areas that need to be improved. I recently experienced a similar issue with a pair of wellingtons. After only using them for a short time, they started falling apart. I contacted customer service, and they were slow to respond, asking for unnecessary details even though I had already provided all the information. They were not very helpful, and I was disappointed that they didn’t offer any compensation despite the product being faulty. I’ve bought multiple pairs in the past, but I am starting to doubt the quality now. I hope they take my complaint seriously and act quickly.

  • Madeline Munoz reviewed
    BGMgirl Hair

    I really like BGM wigs! The hair looks just like the pictures—great quality and lifelike, and the prices are very reasonable, especially with the ongoing sales! I first tried their wigs when a friend gave me one for graduation, and now I keep coming back for more! I'm able to try new colors and styles with confidence. If you're looking for a reliable option for all your wig needs, BGM is the place to shop. And the return process is so simple and stress-free!

  • Anonymous reviewed
    Joules.com

    I followed the washing instructions for the pyjamas and they shrunk quite a lot. When I reached out to customer service, they offered me a refund if I returned them, but they no longer sell this specific pair, and they are of sentimental value to me. I would have returned them if they could provide an exact replacement, but that wasn’t possible. Instead, I will use the fabric for something else since it’s no longer wearable. When I spoke to the customer assistant, they mentioned my complaint would be logged, but when I asked if someone would get back to me, they said no, it was just internal. That felt pointless. They kept offering discounts as if I’d want to buy from a company that sells overpriced, poor-quality clothing. Not happy with the quality and wouldn't trust the care instructions again.