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  • Anonymous reviewed
    HerRoom.com

    I bought an item on Her Room. The listed return policy was that $7.95 would be deducted to pay for the cost of shipping via UPS. Well, I got my refund about a week after shipping to UPS. Original cost $44.71; refunded amount $29.63 with absolutely zero written details of the amount deducted. I will never purchase from Her Room again.

  • Anonymous reviewed
    HerRoom.com

    In my personal opinion this business is horrible I spent $156.47 on their site and they give you a code to receive the 20% and nothing seems to apply. I was told it is on sale already at 30%. When you call and I s/w two people one a rep and the other a mgr and I have their names when needed and one said that you have to do this and that to verify if that bra or panties applies. I found them very rude and in fact the customer the service rep insinuated "if I knew how to use a computer I would see that this brand does not apply" I found her insulting and rude and in my personal opinion this is false advertising which is considered bait and switch because the advertisement is misleading. Then when you call them their rude and this was my experience. I wanted to support a company that was handled by women and never again. Deceptive advertising is illegal FTC section 5 and I can go on but I won't. I just went to Amazon and they had the same merchandise imagine that. I will never shop with them again I do not need to be spoken to in that way or mislead.

  • RW reviewed
    HerRoom.com

    We bought two bras from HerRoom because our local stores didn’t have them. We skipped checking reviews and soon regretted it. The bras arrived in a flimsy plastic bag, badly damaged and full of defects. Within an hour we contacted HerRoom (without opening the packages) and sent pictures of the bras through the clear bags. We asked for a prepaid label and full refund without shipping charges. HerRoom agreed to refund us – but it never came. We filed a PayPal claim. HerRoom falsely told PayPal they never got the return and that the bras were fine when shipped. We showed tracking info and photos proving the bras’ poor state. PayPal initially said we had to return the items after getting a refund, which didn’t happen yet. HerRoom likely claimed they refunded us to confuse PayPal. The day before PayPal sided with us, HerRoom promised a refund if we dropped the claim, which we refused. It seems they try to delay and make refunds hard so people quit. We persisted and finally got all our money back, while HerRoom kept the damaged bras. Our advice: only buy from HerRoom if you really have no other option, it’s not worth the trouble.