Overall, not a great experience with this company. They use all kinds of bra sizes—US, UK, EU, and some universal system. I mistakenly bought a bra in UK sizing, which was way too big for me, and got a rude email explaining the size charts and a link to a “returns” page that just led me back to their homepage. I finally got the return info from a silly person in chat, but it took a really long time. I was happy to find this company since larger cup sizes are hard to come by, but these reviews are right—their customer support is really a pain to deal with.