We bought two bras from HerRoom because our local stores didn’t have them. We skipped checking reviews and soon regretted it. The bras arrived in a flimsy plastic bag, badly damaged and full of defects. Within an hour we contacted HerRoom (without opening the packages) and sent pictures of the bras through the clear bags. We asked for a prepaid label and full refund without shipping charges. HerRoom agreed to refund us – but it never came. We filed a PayPal claim. HerRoom falsely told PayPal they never got the return and that the bras were fine when shipped. We showed tracking info and photos proving the bras’ poor state. PayPal initially said we had to return the items after getting a refund, which didn’t happen yet. HerRoom likely claimed they refunded us to confuse PayPal. The day before PayPal sided with us, HerRoom promised a refund if we dropped the claim, which we refused. It seems they try to delay and make refunds hard so people quit. We persisted and finally got all our money back, while HerRoom kept the damaged bras. Our advice: only buy from HerRoom if you really have no other option, it’s not worth the trouble.