I never got my order because of a porch pirate, but here's how the company dealt with it. The agent told me that since it shows the order was delivered, I can't get a replacement for the bras or a refund! I had to wait a month just to hear this after their investigation with the carrier. It just shows that you need to be careful when buying from these online stores. Save yourself the hassle and shop at Macy's. They carry the same brands as this site and Dillards.