So, I've been ordering from them for years(2010), but last year they deleted my account with no notification or explanation. I go to place an order and question why I have to create a whole new account. This is a problem because I literally order for 4 different people(elderly great-aunts) and that was a record of their sizes. Someone from 'customer service' offers to retrieve said information, but then straight ghosts me. I complain about the poor customer service about 6 months ago, honestly, because they asked for my opinion.
Last week I placed an order to go to one of they aunts, but this is what I got an email 2-days later. So, If Herroom asks for your opinion don't give it because they can't take it.
Email from Herroom customer service:
Thank you so much for your recent order with HerRoom. We truly appreciate your past business. Unfortunately, due to multiple bad reviews issued after your first order shipped, we’re unable to accept any additional orders at this time. Please know this decision was not made lightly.
We’re grateful for your understanding and wish you all the very best in finding the products that suit your needs perfectly. If you have any questions, please feel free to reach out—we’re here to help in any way we can.
