HerRoom.com

I like HerRoom's big choice of bras. I always find my size in somethin' I like. Each buy has gone smooth. Haven't had to talk to customer service yet. My stuff comes on time, sometimes free shipping. Everything I bought fits great. True to size. I'll keep shoppin' at HerRoom. They partner with Delta Skymiles, so I get miles too. I recommend HerRoom for lingerie.

I've bought from herroom a few times without problems, but my recent experience wasn't great. They had a sale on Wacoal items in February, so I ordered a bra and panties from that line. Even though they were supposed to be discounted, the price at checkout didn't change. I emailed customer service about it, but they said the items weren't on sale and apologized for any confusion. I sent them screenshots showing the sale prices, but didn't hear back. I tried again a week later, but still got no response. It's not a huge loss, just about $30, but it's disappointing. I think I'll stick to ordering from Nordstrom in the future.

I've bought from herroom a few times with no problems, but my recent experience was really frustrating. They had a sale on Wacoal products in February. I ordered a bra and panties from Wacoal, both supposed to be on sale. But when I checked out, the discount wasn't applied. I emailed customer service, they said the items weren't on sale and apologized for any confusion. I sent screenshots showing the sale prices, but got no reply. I tried again after a week, still no response. I only lost around $30, but it feels like false advertising or really bad customer service. I think I'll stick to ordering from Nordstrom in the future.

Awful customer service and an unreasonable return policy. I had issues with the tightness of my purchased bras and sought an exchange. Despite paying for return shipping and explicitly requesting mediums, I received no response. Upon reaching out to customer service via email, they offered only a partial refund for one bra, refusing to facilitate an exchange. I strongly discourage anyone from considering this site for their shopping needs.

If you're looking to make a return, you can easily get a label for around $7. However, if you want to exchange your items, it's a whole different story. Suddenly, you can't get a label anymore, and you have to pay and organize the return on your own, which can cost around $20! This discrepancy is nowhere to be found in their policies, and no help was offered when I inquired about how to get a label for an exchange. This is especially frustrating in the bra industry because finding the right sports bra on the first try can be a real challenge. Return and exchange policies should definitely be more transparent and accommodating.

As I often have to, I had to place multiple orders to figure out the right size because every manufacturer and style is a bit different. Herroom makes this process so easy and hassle-free. Plus, the bra I ended up with fits perfectly, feels sturdy, is exactly what I needed, AND it's cute.