Customer service is terrible! No one responds, only get automated messages. The games always freeze, especially in the bonus rounds. It gives you 10 spins, the first 3 spins are fine, but then it freezes. I have to exit and refresh, but when I return, the bonus stops paying after the 7 remaining spins. Why is that? They aren't truthful about their VIP rewards program. They really don't care about their loyal customers. For example, I keep telling them about all the issues, and they either ignore me or blame it on my phone or internet. After spending 4k in one week and dealing with so many glitches, they offer me only $50 in compensation. Seriously, just $50?! I'm definitely switching back to Bovada.