Ordering a new release was simple and the price was wild. Then the key turned out sold out after checkout, so I was offered an alternative or to wait. I asked to cancel. Email replies were polite but came in bursts, and it took a few messages before they confirmed the refund path. It came through, just not fast enough for my patience. If you chase the lowest price here, build in some wiggle room. The ordering flow is fine, the follow-up less so.