I had a problem with a product I bought from Twisted Throttle back in 2019. The first one broke in 2022, so I sent it back and they replaced it without any hassle. When the second one failed, I contacted Twisted Throttle again, stressing safety issues. Nick, the Customer Service Manager, took care of everything from start to finish. He never got defensive and worked out a solution that fixed the issue and made sure others with the same product would be safe. Thanks to how well they handled things, I will continue buying from Twisted Throtle and will recommend them to everyone I know.