I signed up for a premium membership last year after using the free basic account the year before. I overlooked the end of subscription reminder from Going and didn’t cancel on time when I ran into some health issues, which made me pause my long trips for this year. I reached out to Going’s "Superior" Customer Satisfaction Team on the day of the auto-renewal, and they responded quickly to my cancellation request. Big thanks to Chioma for your great service, and thanks to Rob for following up. I am very thankful.