I was a bit unsure about using a site I hadn't heard of before, especially since I've had some not-so-great experiences when booking flights before. But Lisa made everything a lot easier. She took the time to explain the pricing details and exactly what the tickets would include, as well as any extra charges I could expect if I wanted. She also reassured me about the E-tickets and how to print the boarding passes. The fast replies and personal touch were a big plus for me. I'll definitely consider reaching out to Lisa again for upcoming trips.