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  • Eli Chaimson reviewed
    Swiss International Air Lines

    Flying from New York to Zurich was a nightmare. At JFK, they had just three counters open for what seemed like 200 passengers. It was chaos, and the staff? Incredibly rude. Felt like they were picking on me just for speaking up about the situation. Threatened to kick me off the flight just because I pointed out how poorly they were handling things. It’s hard to believe this is the same airline that used to be so good over a decade ago. Back then, Swiss was the go-to for top-notch service. Now? It’s just not worth the hassle. If you’re thinking about flying with them, I’d seriously reconsider.

  • Jon Cartwright reviewed
    Swiss International Air Lines

    I had a frustrating experience with Swiss Airlines that really left me in a bind. They canceled my flight and rescheduled me for the day before, which meant I had to stay overnight in Zurich. I never agreed to this change, but somehow it was marked as accepted, and now they’re refusing to give me the refund I need. I've spent a ridiculous amount of time on the phone, filled out all the forms, and sent emails, but nothing’s been resolved. I even got told that my complaint might not be seen until after my travel dates, which is useless since I need the refund now to book other flights. Traveling with my kids to see family is already stressful, and this has just made it worse. Swiss Airlines really needs to fix this mess and give me my refund ASAP.

  • Timber Bourassa reviewed
    Frontier Airlines

    I had a frustrating experience at DIA with Frontier Airlines. They've moved their planes to ground level, and I saw them making disabled passengers and parents abandon their wheelchairs and strollers at the ramp's base. One disabled passenger even had to be carried up by someone else, which seemed really dangerous for both of them. Then, just an hour before our flight was supposed to leave, it got canceled without any explanation. The line to rebook was insane, stretching for two hours, and they didn’t have any flights available for two whole days. I ended up having to buy a last-minute ticket home, which cost me three times what my entire trip should have been.