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  • Beni reviewed
    Delta.com

    Last night was a bit of a mess at O'Hare. Our flight got delayed, and we eventually decided to cancel it. But then, I realized I had lost my fanny pack with my car keys inside. I asked around for help, but most folks just brushed us off. Just when I was losing hope, we met a couple of Delta agents, Ayana Colon and Lili Pardo or maybe it was Statron. They were amazing! They actually took the time to go back to the terminal and found my fanny pack. I couldn't believe it. Huge thanks to those two for coming through when we needed it most!

  • A. D. Smith reviewed
    Delta.com

    Booked a flight from London to Fort Lauderdale with Virgin, connecting through Atlanta on Delta. Initially set for an early connection, Delta switched us to a late-night one without much notice. After numerous calls and emails, my agent managed to get us back on the original flight. But, surprise, surprise—yesterday, Delta bumped us again to the late flight. Checked online and saw they're still selling tickets for the earlier flight, just at a higher price. Feels like they're prioritizing profit over passengers who’ve already paid. We're a family of four, and it's quite frustrating. Anyone else faced this issue? Any advice on resolving it? The tickets were paid with a credit card, if that helps.

  • Nini Ramishvili reviewed
    Frontier Airlines

    You wouldn't believe what happened at Chicago O’Hare with Frontier Airlines. We were on the verge of missing our flight, all thanks to a rather unhelpful employee named Brenda. She couldn't print my husband's boarding pass and weirdly directed us to customs clearance, who promptly pointed out that it was a Frontier issue. When we got back to Brenda, she just shrugged and said she couldn’t help. It was beyond frustrating. We insisted on talking to someone else, and thank goodness the next agent sorted it out in no time. The whole ordeal was stressful and unnecessary. Frontier really needs to step up their training game—Brenda was not equipped to handle the situation properly.