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  • We had a tough time with Swiss Air when our Bali to Singapore flight got cancelled, which meant missing our connection to London. We hit up their live chat in a panic, hoping for a quick fix, but boy, was it frustrating. After explaining our situation multiple times, we got connected to someone named Sue. Her replies were slow and unhelpful, and the options offered just didn't make sense. She first suggested an earlier flight—how was that supposed to help? Then she circled back to our original flight. The whole chat dragged on for 1.5 hours when we really needed quick solutions. We ended up calling Swiss Air directly, but it cost us a lot more. This was one of the most stressful experiences, and we'll think twice about flying with them again.

  • What a journey! Coming back from a great holiday, I thought the trip home would be a breeze. But boy, was I wrong! My flight from LBJ to Zurich was delayed three hours, totally messing up my connection. The airline was nice enough to set us up with a new route through Hamburg, but the next flight wasn’t until 6am. They put us in a budget hotel, promising we didn’t need our bags. But guess what? The hotel had nothing! No soap, no toothbrushes, nada. The room even smelled like raw chicken. Dinner was tiny, so we ended up splurging on McFlurrys—30 francs in Switzerland! The next morning, our flight to Hamburg got cancelled after being delayed. We were stuck at the airport for 10 hours waiting for a flight to Düsseldorf. Finally, we made it, but not without running through the airport like a scene from a movie. Our seats were all mixed up, and I felt super uncomfortable. Such a nightmare! Never want to go through that again.

  • Stacy Erik Coutu reviewed
    Frontier Airlines

    Flying with Frontier Airlines? Buckle up for some surprises! I thought I snagged a great deal on my ticket, but turns out, not so much. The fine print got me with those sneaky carry-on fees. They really should make those extra charges way more obvious, don’t you think? Anyway, my real adventure began on the return trip from Boston to Atlanta. The first leg was delayed due to weather, which is fair. But then things went south. After boarding the connecting flight, we were asked to deplane, only for it to be canceled. Stuck in Atlanta overnight, I was given a hotel and meal voucher, but waiting almost 24 hours for the next flight? Not fun. If you're flying Frontier, double-check those extra fees and be ready for unexpected hiccups.