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  • Hank Fabers reviewed
    Qatar Airways

    Needed to move seats to sit with my kid. Agent on chat found two together and processed it fast. Explanations were clear and polite. Issue fully solved.

  • Una reviewed
    Swiss International Air Lines

    You won't believe what happened with my recent flight booking. I’ve always trusted Swiss for my trips, but this time, it’s like they’ve forgotten about customer service. When booking, my partner’s last name got autocorrected to something slightly off. Simple mistake, right? So I quickly reached out to their support with ID proof, thinking it would be a straightforward fix. Nope. They flat-out refused to correct it. I’m stuck now with a ticket that doesn’t match my partner’s ID. Do they expect me to just buy a whole new ticket? After all these years flying with them, I feel let down. It’s been a struggle to even get in touch with someone who can help. Their AI system is a nightmare, and the agents just repeat, “Request denied.” Feels like Swiss is more interested in profit than loyalty these days. Total disappointment.

  • Glenn Ryan reviewed
    Oojo

    I registered in a flash and the interface felt snappy. The main actions were front and center, and search delivered relevant results. Learning curve was tiny, which I loved.