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  • uslad reviewed
    Frontier Airlines

    So, I was at the Vegas airport for my flight to Atlanta on December 14th, and things went south at the Frontier gate. I was all set to board when a staff member said I had to pay extra for my carry-on. Fair enough, I thought, so I moved stuff to my smaller bag that matched their rules. But, out of nowhere, the staff started yelling and refused to let me board. I was shocked and confused, trying to figure out why I couldn’t get on my flight. They just kept pointing fingers and talking down to me. In the end, I had to buy a last-minute ticket with another airline. The whole thing cost me time, money, and a lot of stress. This was not what I expected from an airline, and I hope they look into it.

  • Keyvan Abtin reviewed
    Delta.com

    I recently had a pretty frustrating experience on a main cabin flight in the US. Being a Gold medallion member, I expected things to go smoothly, but that wasn't the case. The agent charged me for three bags, and then slapped an oversized fee of $150 on my third standard bag. I couldn't believe it. When I tried to discuss it, the agent was really argumentative and wouldn't budge, even when I pointed out there were open seats for an upgrade. Honestly, it felt like my status didn't matter at all. I left feeling really disappointed with the whole situation, and I hope they improve their customer service.

  • Derrick Hagler reviewed
    Frontier Airlines

    I had a trip from Atlanta to Austin and chose to fly with Frontier. Let me tell you, it was worth every penny. My flight was on the new Airbus 380, and as a big guy at 6’3” and 280 pounds, I appreciated the extra space. I was in seat 10-C, right by the aisle, which was perfect. The price was unbeatable at just $103 for a round trip, saving me a long, expensive drive. The flight was smooth, but there was a bit of drama with a passenger and a cane that fell from the overhead bin. He made a huge fuss, but the flight crew handled it with incredible patience and professionalism. They even had EMS ready when we landed. Overall, a great experience and I’d definitely fly with Frontier again.