I booked international tickets for my family from Hyderabad to Halifax through Mintfares.com. One of the Turkish Airlines flights was cancelled due to Middle East airspace issues, and despite the agent advising me to go to the airport, no alternative arrangements were made. We had to return home without traveling.
After the cancellation, the agent did not provide any support or options for rebooking. Turkish Airlines confirmed a full refund, but Mintfares.com refused to process the complete refund and insisted that the Porter Airlines segment was non‑refundable. Under pressure, I was forced to sign a statement agreeing to reuse that ticket.
Later, I contacted Porter Airlines directly and learned that the ticket had already been fully refunded on March 26, but the agent never informed me. When I questioned them, they initially denied it and only admitted the truth after several days. Even then, they delayed returning the money for no valid reason.
The itinerary they originally booked also included a flight that had already stopped operating, showing poor knowledge and lack of due diligence.
After 25 days of constant follow‑ups, unprofessional communication, and unnecessary stress, I finally received my refund. Based on my experience, I cannot recommend Mintfares.com. Their lack of transparency, poor customer service, and withholding of refund information make them highly unreliable.
