I was trying to book a flight, and I had filled in all the card details and hit submit. The website's verification took a long time. After a few minutes, one of the Oojo representatives called to check if I got any confirmation for the booking I was doing. When I said no, she started checking from her end and mentioned it might be the bank not approving the verification. A few minutes later, she called back, and by that time, I had my ticket issued and received an email with the ticket confirmation. She checked all the details, everything looked fine, and she made sure all my questions were answered. Overall, I had a good experince with the representative.