Reviews Summary

American Airlines has a 1.0 - star rating from 5 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Founded over 95 years ago, American Airlines has a history of industry-leading innovations, including hiring the first Black and female U.S. commercial airline pilots, launching the first major loyalty program, and introducing airport lounges. They offer great travel deals, discount flight tickets, and AAdvantage bonus mile offers. American Airlines provides travel inspiration for all types of journeys. Their commitment to innovation and customer service has solidified their position as a leader in the aviation industry. Travelers can expect a combination of historical significance and modern convenience with American Airlines.

Key Details:

  • Location: The company is headquartered in Dallas-Fort Worth, Texas, United States.
  • Founders: American Airlines was founded by Charles Lindbergh.
  • Foundation Date: The company was established in the year 1926.

Customer reviews

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(1.0)
Awful, rude, and arrogant customer service.

Awful, rude, and arrogant customer service. Flight was delayed and when I requested compensation for the delay, they initially blamed another airline. After admitting the delay was their fault, they still didn’t offer any proper compensation, like the ticket price, since I missed their flight due to the delay. Customer service called me at night twice despite my request for email replies, even though they knew I’m not in the USA. Apparently, understanding time zones isn’t common knowledge among their staff. None of their responses matched what I asked. Their replies felt like they were written by a poor AI.

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(1.0)
If I could, I'd rate them zero stars.

If I could, I'd rate them zero stars. Awful experience on both flights. The one from LAX was more than an hour late. The plane was dirty and the food in first class was bad. The flight back from Providence RI was on one of the tiniest planes we've ever been on. We boarded and there was no AC, so we sat for over 45 minutes in terrible heat and humidity. We haven't taken off yet. Hopefully, it gets better and we make our connection.

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(1.0)
Not a great experience with this airline.

Not a great experience with this airline. We were delayed for more than an hour on the runway. After rushing to the connection, we found out it was delayed for another hour. Then they changed the flight and sent us to another gate, which was all the way across the terminal. When they said we would board in 15 minutes, there was no plane, just the jetway! Not happy with the service, and I won't be choosing this airline again.

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(1.0)
Holds, Holds, Holds!!

Holds, Holds, Holds!! That's all you get when you book with American Airlines. Besides being a major hassle and annoyance, they also lack the basic decency to provide any kind of help! This is the second and final time I'll deal with such poor service from AA. I highly suggest looking for other options!

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(1.0)
I booked a flight but it was canceled

I booked a flight but it was canceled, so I had to take another flight with them. I never got a refund for the first one. Not a great company to choose for travel.

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