Reviews Summary

TurkishAirlines.com has a 2.3 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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1 review
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2 reviews
Rating (1.0)

About company

Turkish Airlines is Europe's best airline, known for its extensive flight network, young and modern fleet, and high travel standards. They fly to over 340 destinations worldwide, connecting people, cultures, and continents. Proudly carrying the Turkish flag, they aim to inspire new experiences. On their website, passengers can buy tickets, check in, make reservations, view flight timetables, and access arrivals-departures information. The site also supports Miles&Smiles transactions, reflecting Turkish Airlines' commitment to exceptional service.

Key Details:

  • Location: The company is headquartered in Istanbul, Turkey.
  • Founders: Bilal Ekşi is Deputy chairman and CEO of TurkishAirlines.com.
  • Foundation Date: The company was established in the year 1933.

Customer reviews

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(5.0)
Heathrow to Istanbul was "delayed" due to weather.
by Steven Gee

Heathrow to Istanbul was "delayed" due to weather. While we saw other airlines take off every 5 mins. Strangely, we boarded 30 mins later but sat on the runway for an hour in the queue, so we missed our connection. The real kicker? We met people in Istanbul airport who, while queuing for our Cape Town flight, got compensation and a hotel because our flight was overbooked. How could we catch that flight if it was overbooked before all London passengers even arrived! I think the delay was on purpose. They then placed us in a gross 1 star hotel in some industrial area 45 mins from the airport and 45 mins from the tourist spots, with 'free' food I wouldn’t give to a street dog. Airline is a joke. AVOID AT ALL COST!!!!!

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(1.0)
It's hard to understand why the staff at
by Karam Qusai

It's hard to understand why the staff at Turkish Airlines (not the flight attendants) are so impolite and careless. My mother was traveling from Erbil to Amsterdam with a layover in Istanbul. When she reached the gate, it was already closed ahead of schedule. She had been delayed previously by the same airline, and when she got to the gate, they dismissed her rudely. This is simply unacceptable. Why is there such a lack of courtesy? They should at least consider her age and language barrier. I hope this improves soon. I will not fly with Turkish Airlines again or suggest it to anyone. My mother was crying at the airport, and no one helped her.

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(1.0)
I booked a flight with them on June 24th for July 5th.
by M Ryan

I booked a flight with them on June 24th for July 5th. Had to cancel due to a medical appointment next day. Cancelled within 22 hours of booking and 2 weeks before the flight. Provided proof of my procedure. Was told on phone to cancel immediately for a refund but now they refuse. Got only €38 back from my €1100 spent. Paid extra for leg room but no refund. Avoid them! Their tourism board promotes tourists but TA steals money. Planned to visit Istanbul in autumn instead of July, but won't go there again due to this company. Notified Turkish consumer association about their sneaky practices.

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