Frontier Airlines Reviews - 149

I've hopped on this airline

I've hopped on this airline more times than I can remember, and honestly, it's been a smooth ride every single time. It's funny 'cause I've heard tales of travel mishaps, but not with this crew. Their website? Super simple to navigate and book. Flights typically take off right on schedule, and the flight attendants? Always chill and courteous. Sure, the seats are a bit snug, but I let it slide given the crazy low fares. Snagging a round trip from FLL to PHL for just $24, taxes included, is a steal in my book. Planes are spick and span, and the service is spot on. No complaints here, just good vibes and easy travels.

I flew from JFK to

I flew from JFK to MCO with Frontier recently, and honestly, I was a bit skeptical given their reputation. But, the flight itself was surprisingly smooth. We took off and landed on time, and the plane was clean and comfortable enough for the trip. The cabin crew was friendly and attentive, which was a huge plus. We even landed earlier than expected, and my luggage was out in no time. However, the ground staff at MCO could use some improvement. When I asked for directions to the car rental area, the staff member seemed annoyed and made an announcement instead of just helping me directly. Also, I had issues with seat pricing. I paid extra for a seat up front but didn’t get it. The refund process was a hassle, requiring multiple emails before anything happened. Despite these hiccups, I’d consider flying with Frontier again, but they really need to polish their service outside the flight.

I wouldn’t recommend them to anyone

Flying with Frontier Airlines was a total disaster from start to finish. First, I couldn't even check in online, and when I reached out for help, they were no help at all unless I coughed up €25 per person. Felt like they just didn't care. The luggage drama was next. We had proof that we could each have 20kg checked, but we were just 1.3kg over. Despite showing them the booking details, they wouldn’t budge. They said we could "move things around," but our carry-ons were packed, so we ended up paying €75 each. Then there was the counter guy. He was super rude when I tried to switch the scale to kilograms. He even threatened to send me to the back of the line. After paying the hefty fee, he oddly offered to check our carry-ons for free. Overall, it felt like they didn’t care about their passengers at all. Frontier Airlines was frustrating, and I wouldn’t recommend them to anyone.

So awfull experience

Flying with Frontier Airlines was quite an experience, but not in a good way. I thought I found a decent deal for a last-minute one-way ticket at $153, but it turned out to be a bit of a trap. They charge for everything—checked bags, carry-ons, you name it. I figured I'd handle the bag stuff at the airport, only to find out the price jumps if you don’t pay online. And then the check-in? You have to use their app unless you want to cough up another $25. I ran into trouble at the airport trying to get my confirmation number. The staff? Not very helpful. They barely assisted me, scribbling my name on a tag without much care. Another staff member came over, but she wasn't much better—her notes were impossible to read. This whole ordeal has definitely put me off flying with Frontier again. Such a hassle!

Booked my Miami to San

Booked my Miami to San Juan trip well in advance with Frontier, thinking it would be smooth sailing. I originally had a flight departing at 10:25 AM and returning at 6:58 PM. But just today, I got a notification that my departure got pushed to 8:45 PM! The return got a small shift to 5:22 PM, which is fine, but that departure change is just crazy. Paid about €140 per flight without luggage, and they’re offering either to accept the change, pick alternatives starting at €680, or get a refund. The alternatives seem like a joke, honestly. It's almost cheaper to just skip this flight and book fresh elsewhere. Frontier, you really dropped the ball here. Definitely would advise others to spend a bit more and avoid this hassle.

Super frustrating!

So, let me tell you about my wild morning with Frontier. I was all set for my early flight, and everything said Terminal E. Guess what? The plane was actually at Terminal D. I wasn't the only one — I saw at least five others in the same boat. By the time I raced over, the plane had already left. Frontier's solution? A 3 p.m. rebook, but with a fee. That would’ve messed up my plans to hang with family. I tried to cancel my return flight for a refund, but they wanted a fee for that too. I spoke to a supervisor and showed them proof of their mistake, but all they offered was a travel credit. I asked for a refund, and they flat-out refused, hiding behind some policy that didn’t even apply to my situation. Super frustrating!

So, there I was, excited

So, there I was, excited for my trip after snagging what seemed like a great deal on a flight. But, get this—after buying the ticket, they hit me with a surprise $70 fee each way just for a carry-on. Seriously? How does it make sense for a bag to cost more than the actual seat? It's like they trick you with the cheap ticket only to hit you with hidden fees. And the chaos didn’t stop there. Despite calling and being assured there were no delays, I arrived early just to find out the flight was delayed by four hours. And then, while we were stuck on the plane, they tacked on another hour. If they could just be upfront about everything, maybe folks like me would consider flying with them again. But I'm done.

So, I was flying with

So, I was flying with Frontier recently and things didn't go as planned. Apparently, they've changed their door closure time to 20 minutes before departure, which is earlier than other airlines. They don't really make this clear when you buy your ticket, and on my flight, there were no announcements about it. I saw several groups of people show up just a minute late, and the gate staff didn't lift a finger to help them. They were actually pretty rude. When you call Frontier, they just tell you there's no refunds or new flights, which is frustrating. It's clear many people are caught off guard by this policy. It's a risky move flying with them now, since your plans might just fall through.

So, there we were at

So, there we were at Chicago O'Hare Airport, ready for our 6:30 a.m. flight to Cancun, when things went sideways. Messed up the online check-in, and the system locked me out. I thought, "No problem, I'll fix it at the airport." But nope, the Frontier Airlines supervisor just brushed us off, saying she couldn't help and pointing us to some number at 4 a.m. We were running around clueless, and no one had answers. Just when we thought our vacation was doomed, a kind security guard led us back to the counter. That's where a Russian-speaking woman, whose name I wish I remembered, actually sorted everything out. She was amazing! If it weren’t for her, our trip could’ve been a disaster.

You wouldn't believe what happened

You wouldn't believe what happened at Chicago O’Hare with Frontier Airlines. We were on the verge of missing our flight, all thanks to a rather unhelpful employee named Brenda. She couldn't print my husband's boarding pass and weirdly directed us to customs clearance, who promptly pointed out that it was a Frontier issue. When we got back to Brenda, she just shrugged and said she couldn’t help. It was beyond frustrating. We insisted on talking to someone else, and thank goodness the next agent sorted it out in no time. The whole ordeal was stressful and unnecessary. Frontier really needs to step up their training game—Brenda was not equipped to handle the situation properly.

I had a rough experience

I had a rough experience with Frontier Airlines recently. Picture this: I'm standing in line at the airport, needing to check in like the app told me to, and suddenly all the staff just disappeared. It's not even an hour before the flight, and I'm left there, trying to get someone's attention. I really needed help because I wasn't feeling well, but no luck. I called their customer service multiple times, even after the flight, but it was just frustrating. I felt let down, especially since I was counting on them to make things smooth. If you want a stress-free experience, maybe try American Airlines or United instead. Just steer clear of Spirit and Frontier if you can.

Flying with Frontier Airlines was

Flying with Frontier Airlines was a bit of a shocker. It was my first time with them, and things didn't go as smoothly as I hoped. I got to the airport thinking everything was set, only to be hit with a $25 check-in fee I knew nothing about. No heads-up, no email, nothing. It felt like a sneaky move. I tried to get some answers, reached out to their customer service, and they admitted the communication was poor but didn't offer a refund. It's frustrating, especially when you're already juggling travel stress. I'm seriously considering joining a class action suit, and I've even reached out to my State Attorney General about it. This needs to be addressed!

Booked my trip through Expedia,

Booked my trip through Expedia, thinking it’d be smooth sailing. Nope. Had to change my arrival time within 24 hours, and the fee was more than the original round trip! They stuck me with a layover in Denver, which was annoying. Paid extra for a seat with more legroom, but it was so narrow I felt like I was in a sardine can. Picked a front-row seat without knowing I’d have to stash all my stuff overhead since there was no under-seat space, and the middle seat was off-limits. On the way back, I had to check my bag, a new one I’d just bought, and now Frontier wants me to pick a replacement from their limited options. It’s just frustrating, you know?

Flying with this airline was

Flying with this airline was a total nightmare! We thought everything was fine because we had our tickets, but we didn't pay extra for seats. Big mistake. When we got to the airport, they said there was no room for us on the flight, even though we had tickets. They took our luggage and assured us we’d be on the next plane in a few hours. But later, they said that flight was full too, and we were stuck. Staff were nowhere to be found, and no one seemed to care. They didn't even have badges, so we couldn’t tell who was who. Our family was stranded, and it felt like they just wanted us out of the airport. Unbelievable!

You won't believe what happened

You won't believe what happened to me with this airline. I booked a flight, right? Thought everything was sorted. But when I got to the airport, no flight! They just canceled it and didn't even bother telling me. I mean, who does that? Tried calling their customer service, thinking maybe they'd help me out. But the wait time? Ridiculous. I was on hold for over an hour, and when someone finally picked up, they were no help at all. It felt like talking to a wall. Honestly, it was one of the most frustrating experiences ever. If you need to fly, pick another airline. Trust me, it's not worth the headache.

Flying should be easy, right?

Flying should be easy, right? Well, not this time. My flight was delayed by two hours, which meant missing my connecting flight. I tried to sort it out with the Frontier staff, but they were anything but helpful. Rude, dismissive, like my problem wasn’t their problem. The only options they gave me were overnight layovers, exactly what I paid extra to avoid! Can you believe that? It felt like they didn’t care at all. I was left with no choice but to cancel my whole trip, which was a total letdown. This experience was just frustrating and disappointing, and I’m not sure I’d fly with them again.

Flying with this airline was

Flying with this airline was a complete disaster. Flights were delayed, and the condition of the planes was downright awful. Imagine being stuck on the tarmac for an hour because the aircraft broke down—unbelievable! The way they treat passengers is just plain wrong. I even paid for a seat upgrade, but they didn't give me the upgraded seat and refused to refund my money. Seriously, the level of irresponsibility is shocking. If you have the option, pick another airline. Trust me, I won't be booking with them ever again. It was a huge mistake, and I hope others can avoid the same experience.

Alright, let me tell you

Alright, let me tell you about my wild ride with Frontier Airlines. At first glance, those ticket prices look like a steal, right? But hold on, there’s a catch. Turns out, if you want to bring a carry-on, it's an extra $80 each way! And don't even get me started on the $25 seat fee each way. The real kicker though? When I noticed my birthdate didn’t match my TSA KTN and called them up, they slapped on a $99 fee to fix their mistake. Talk about a headache! Honestly, I wouldn’t wish this experience on anyone. Save yourself the trouble and pick another airline. Trust me on this one.

Honestly, dealing with Frontier was

Honestly, dealing with Frontier was a total headache from start to finish. It felt like I was just another number to them, not a valued customer. Their rules seemed super unfair, like they were just out to squeeze every penny they could from me. The staff didn’t seem to care much about making things right, and it all came off as really unprofessional. I wanted to share my experience so people know what they're getting into. It’s like they don’t realize how easy it is to lose customers when the service is that bad. I wouldn't wish this experience on anyone. It’s just not okay.

I had a very bad time trying to check into

I had a very bad time trying to check into Miami airport for my flight to Philadelphia. I got there two hours before my flight, but the agent at the counter told me I had to check in using the app and refused to help me in person. The WiFi at the counter was terrible, so I couldn't connect. The staff was not helpful at all and said it wasn’t their problem. I missed my flight and had to book with another airline. My friend's birthday plans were ruined. I didn’t get to Philly until 12 hours later. I was so upset and angry. I would not recommend this airline to anyone.

So horrible!

Let me tell you about my experience with this airline. It's like a bad deja vu every time I fly with them. Delays are practically guaranteed, and we're not talking minor ones—I'm talking 3 hours or more. What's really frustrating is they wait until the last minute to tell you. You’re already at the airport, stressed and stuck, with no options but to wait it out. It makes you wonder if they’re doing this on purpose to keep you from switching flights. If you have any other choices, I’d say go with them. It’s just not worth the hassle and uncertainty with this one.

Flying with this airline was

Flying with this airline was such a letdown. We thought we were being smart by getting the insurance, but turns out it’s useless. They make it sound like you can cancel anytime, but only if they think your reason is valid. We tried to get our money back, but no luck. Even reached out to the CEO, but he didn’t bother to reply. Seems like keeping our money is their priority. The flights might be cheap, but the risk is just not worth it. Honestly, it’s better to spend a bit more with another airline and avoid the headache. Save yourself the trouble and steer clear.

I thought I was getting

I thought I was getting a great deal on a flight, but it was a nightmare. At first, the prices seemed unbeatable, but then the extra fees started piling up. Every little thing had a cost—luggage, weight restrictions, even just checking in. It felt like they were trying to squeeze every last penny out of me. I was really frustrated by the end of it. What seemed like a budget-friendly option turned out to be way more expensive than I expected. It's just not worth the hassle. I won't be flying with them again.

Before I discovered PuppyPads, I was using disposable pads

Before I discovered PuppyPads, I was using disposable pads, and it would take around 4 or more each day, which were pricey. The cost was essentially wasted as they were thrown away. PuppyPads are reusable and so large that I only need two for my big dogs. When I got them, they were rescues and not trained, and I work 8 hours a day 5 days a week, so they must stay indoors while I’m at work. These pads work well since they can't go outside.

This airline is awful.

This airline is awful. They charge for everything, and that tiny plane feels like a toy. You'd be better off with a different airline. It's a rip off and a waste of money and time. Even after showing documents from the doctor after our car accident, we still had to pay again. The luggage policy is unacceptable unless you're traveling light, it's not worth it at all.

I was tricked into buying a carry on bag

I was tricked into buying a carry on bag because it seemed like I only had hand luggage on my booking. FRONTIER refused to let me cancel my purchase (which cost almost as much as my ticket). Terrible service - and a sneaky way to make customers buy things they don’t need. Awful experience! I’ll try to avoid FRONTIER in the future.

The company did not let me and my kids board

The company did not let me and my kids board in Cancun. I have three children, and they claimed they called my name many times, but I didn't appear. I had to return the next day, and they charged me a $1500 penalty. I will not use this service again. The staff member, Fernando, was very rude.

Flying with Frontier was pretty

Flying with Frontier was pretty smooth for my first time. The boarding process was quick and well-organized. The flight itself went without a hitch, no unexpected turbulence or anything. The stewardesses were super friendly and made the trip even more pleasant. There was a bit of a hiccup on my flight back when they tried to charge me extra for my bag, but I managed to show I met the requirements to avoid the fee. Overall, it was a good experience and I wouldn't mind flying with them again.

I was pretty skeptical about

I was pretty skeptical about flying with Frontier, hearing all those stories from friends. They charge for everything – even a tiny bit over the baggage weight limit costs you, and you can't check bags more than 3 hours before the flight. Plus, the seats are super uncomfortable. On my 4-hour flight, I didn’t even get a glass of water. But surprisingly, my experience wasn’t that bad. The flight was on time, my bags arrived safely, and the crew was friendly. So, despite all the extra charges and discomfort, I pretty much got what I paid for. Not great, but not a disaster either.

Flying to Vegas on Frontier

Flying to Vegas on Frontier was quite the experience. Right as I settled in, I noticed the cockpit door wide open with someone chatting away with the pilot. Given everything since 9/11, it felt off. Then, the pilot came out and mentioned there was a hole in the plane that had been patched up, but we had to wait for Denver's approval before taking off. That definitely spiked my anxiety. As if that wasn't enough, there was this couple moved from the back to the front due to some legal issue. I found that odd. Shouldn't people with issues be seated at the back, maybe with some extra supervision? It felt like things could've been handled better.