Frontier Airlines Reviews - 135

So awfull experience

Flying with Frontier Airlines was quite an experience, but not in a good way. I thought I found a decent deal for a last-minute one-way ticket at $153, but it turned out to be a bit of a trap. They charge for everything—checked bags, carry-ons, you name it. I figured I'd handle the bag stuff at the airport, only to find out the price jumps if you don’t pay online. And then the check-in? You have to use their app unless you want to cough up another $25. I ran into trouble at the airport trying to get my confirmation number. The staff? Not very helpful. They barely assisted me, scribbling my name on a tag without much care. Another staff member came over, but she wasn't much better—her notes were impossible to read. This whole ordeal has definitely put me off flying with Frontier again. Such a hassle!

So, I was flying with

So, I was flying with Frontier recently and things didn't go as planned. Apparently, they've changed their door closure time to 20 minutes before departure, which is earlier than other airlines. They don't really make this clear when you buy your ticket, and on my flight, there were no announcements about it. I saw several groups of people show up just a minute late, and the gate staff didn't lift a finger to help them. They were actually pretty rude. When you call Frontier, they just tell you there's no refunds or new flights, which is frustrating. It's clear many people are caught off guard by this policy. It's a risky move flying with them now, since your plans might just fall through.

Flying with Frontier Airlines was

Flying with Frontier Airlines was a bit of a shocker. It was my first time with them, and things didn't go as smoothly as I hoped. I got to the airport thinking everything was set, only to be hit with a $25 check-in fee I knew nothing about. No heads-up, no email, nothing. It felt like a sneaky move. I tried to get some answers, reached out to their customer service, and they admitted the communication was poor but didn't offer a refund. It's frustrating, especially when you're already juggling travel stress. I'm seriously considering joining a class action suit, and I've even reached out to my State Attorney General about it. This needs to be addressed!

Booked my trip through Expedia,

Booked my trip through Expedia, thinking it’d be smooth sailing. Nope. Had to change my arrival time within 24 hours, and the fee was more than the original round trip! They stuck me with a layover in Denver, which was annoying. Paid extra for a seat with more legroom, but it was so narrow I felt like I was in a sardine can. Picked a front-row seat without knowing I’d have to stash all my stuff overhead since there was no under-seat space, and the middle seat was off-limits. On the way back, I had to check my bag, a new one I’d just bought, and now Frontier wants me to pick a replacement from their limited options. It’s just frustrating, you know?

Flying with this airline was

Flying with this airline was a total nightmare! We thought everything was fine because we had our tickets, but we didn't pay extra for seats. Big mistake. When we got to the airport, they said there was no room for us on the flight, even though we had tickets. They took our luggage and assured us we’d be on the next plane in a few hours. But later, they said that flight was full too, and we were stuck. Staff were nowhere to be found, and no one seemed to care. They didn't even have badges, so we couldn’t tell who was who. Our family was stranded, and it felt like they just wanted us out of the airport. Unbelievable!

You won't believe what happened

You won't believe what happened to me with this airline. I booked a flight, right? Thought everything was sorted. But when I got to the airport, no flight! They just canceled it and didn't even bother telling me. I mean, who does that? Tried calling their customer service, thinking maybe they'd help me out. But the wait time? Ridiculous. I was on hold for over an hour, and when someone finally picked up, they were no help at all. It felt like talking to a wall. Honestly, it was one of the most frustrating experiences ever. If you need to fly, pick another airline. Trust me, it's not worth the headache.

Honestly, dealing with Frontier was

Honestly, dealing with Frontier was a total headache from start to finish. It felt like I was just another number to them, not a valued customer. Their rules seemed super unfair, like they were just out to squeeze every penny they could from me. The staff didn’t seem to care much about making things right, and it all came off as really unprofessional. I wanted to share my experience so people know what they're getting into. It’s like they don’t realize how easy it is to lose customers when the service is that bad. I wouldn't wish this experience on anyone. It’s just not okay.

I had a very bad time trying to check into

I had a very bad time trying to check into Miami airport for my flight to Philadelphia. I got there two hours before my flight, but the agent at the counter told me I had to check in using the app and refused to help me in person. The WiFi at the counter was terrible, so I couldn't connect. The staff was not helpful at all and said it wasn’t their problem. I missed my flight and had to book with another airline. My friend's birthday plans were ruined. I didn’t get to Philly until 12 hours later. I was so upset and angry. I would not recommend this airline to anyone.

So horrible!

Let me tell you about my experience with this airline. It's like a bad deja vu every time I fly with them. Delays are practically guaranteed, and we're not talking minor ones—I'm talking 3 hours or more. What's really frustrating is they wait until the last minute to tell you. You’re already at the airport, stressed and stuck, with no options but to wait it out. It makes you wonder if they’re doing this on purpose to keep you from switching flights. If you have any other choices, I’d say go with them. It’s just not worth the hassle and uncertainty with this one.

Before I discovered PuppyPads, I was using disposable pads

Before I discovered PuppyPads, I was using disposable pads, and it would take around 4 or more each day, which were pricey. The cost was essentially wasted as they were thrown away. PuppyPads are reusable and so large that I only need two for my big dogs. When I got them, they were rescues and not trained, and I work 8 hours a day 5 days a week, so they must stay indoors while I’m at work. These pads work well since they can't go outside.

This airline is awful.

This airline is awful. They charge for everything, and that tiny plane feels like a toy. You'd be better off with a different airline. It's a rip off and a waste of money and time. Even after showing documents from the doctor after our car accident, we still had to pay again. The luggage policy is unacceptable unless you're traveling light, it's not worth it at all.

I was tricked into buying a carry on bag

I was tricked into buying a carry on bag because it seemed like I only had hand luggage on my booking. FRONTIER refused to let me cancel my purchase (which cost almost as much as my ticket). Terrible service - and a sneaky way to make customers buy things they don’t need. Awful experience! I’ll try to avoid FRONTIER in the future.

The company did not let me and my kids board

The company did not let me and my kids board in Cancun. I have three children, and they claimed they called my name many times, but I didn't appear. I had to return the next day, and they charged me a $1500 penalty. I will not use this service again. The staff member, Fernando, was very rude.

Flying with Frontier was pretty

Flying with Frontier was pretty smooth for my first time. The boarding process was quick and well-organized. The flight itself went without a hitch, no unexpected turbulence or anything. The stewardesses were super friendly and made the trip even more pleasant. There was a bit of a hiccup on my flight back when they tried to charge me extra for my bag, but I managed to show I met the requirements to avoid the fee. Overall, it was a good experience and I wouldn't mind flying with them again.

I was pretty skeptical about

I was pretty skeptical about flying with Frontier, hearing all those stories from friends. They charge for everything – even a tiny bit over the baggage weight limit costs you, and you can't check bags more than 3 hours before the flight. Plus, the seats are super uncomfortable. On my 4-hour flight, I didn’t even get a glass of water. But surprisingly, my experience wasn’t that bad. The flight was on time, my bags arrived safely, and the crew was friendly. So, despite all the extra charges and discomfort, I pretty much got what I paid for. Not great, but not a disaster either.

Flying to Vegas on Frontier

Flying to Vegas on Frontier was quite the experience. Right as I settled in, I noticed the cockpit door wide open with someone chatting away with the pilot. Given everything since 9/11, it felt off. Then, the pilot came out and mentioned there was a hole in the plane that had been patched up, but we had to wait for Denver's approval before taking off. That definitely spiked my anxiety. As if that wasn't enough, there was this couple moved from the back to the front due to some legal issue. I found that odd. Shouldn't people with issues be seated at the back, maybe with some extra supervision? It felt like things could've been handled better.

I took a Frontier Airlines

I took a Frontier Airlines flight from Austin to Cleveland recently, and while I'm glad they offer a direct route, the experience wasn't all smooth sailing. The gate agents were pretty relentless about charging for personal items. It's frustrating because it feels like they're just out to make a quick buck. I overheard they get commissions for this, which makes it even more disheartening. As a regular traveler, you expect some hassle, but this just felt over the top. Frontier's direct flights are convenient, but the nickel-and-diming can leave a sour taste. I hope they rethink this approach because, honestly, it can ruin a trip.

Not a great experience at all.

Back in February, I was on a Frontier flight to Florida, and this crazy thing happened. Mid-flight, some woman suddenly gets up and heads straight for the cockpit, insisting we divert to North Carolina. What really shocked me was how the flight attendants just stood there, doing absolutely nothing. They didn't try to calm her down or inform the pilot. It was like they were in a daze. Luckily, a former cop on the plane stepped in and handled the situation. Honestly, I couldn't believe how unresponsive and unprofessional the staff was. It made me question their training and readiness for emergencies. Not a great experience at all.

Frontier had this deal where

Frontier had this deal where if you booked flights mid-week and mid-day, tickets were cheaper. My sisters and I thought it was a great idea, so we booked from Trenton to West Palm Beach, flying Wednesday to Tuesday (2/12-2/18). We checked in online and got our seats, but I paid extra so we could sit together. Maureen is in her 70s and Kathy is 80 and disabled. Everything was set – rental car, accommodations, and my brother and his family were meeting us. At the airport, we got through security and waited to board. The gate agent said they overbooked and offered $500 for volunteers. We couldn’t give up our seats. When our Zone was called, our boarding passes had an error. The gate agent was rude and yelled at us, making a scene. Security came over, and everyone stared. They said we couldn’t board because they didn’t get enough volunteers. Kathy started crying. Eventually, three people didn’t show, so we got on but couldn’t sit together. Turns out, people who bought tickets that day paid more, so they got our seats. Frontier’s policy is really messed up – highest bidder wins your seat. It’s unfair, especially when you plan your whole trip around those flights.

I checked the flight status

I checked the flight status earlier in the day and saw tons of seats available. I showed up later and found out at the gate that my flight was canceled. No notification, nothing. The lady at the gate was super rude, saying it was due to weather from the flight's origin. But when I looked it up online, it said “Operational Issues”. Clearly, they didn't have enough passengers and just canceled it, calling it "uncontrollable" to avoid compensating us. Went to the service desk outside security, and the Frontier guy there said the next flight was in two days! No compensation, no vouchers, just a refund. He even warned me that there was a 50/50 chance that flight might get canceled too. He was honest, said he worked nights for Frontier and didn’t want to give false hopes. This seems like a regular thing for them, canceling flights with low passengers and calling it "uncontrollable". Total scam! Avoid this airline at all costs. Spend a bit more with a reliable one, it’s not worth the hassle.

I had the worst experience

I had the worst experience with Frontier Airlines and need to warn others. I booked a flight from Dallas to Minneapolis for just $148, thinking I was getting a good deal. But the nightmare started at the airport. First, their app wouldn’t let me check in. Then, when I got to the gate early, they told me to wait until everyone else boarded. Suddenly, they said my seat was given away! They were rude and dismissive and I was left stranded, forced to pay $528 for another last-minute flight and $70 for a taxi to another airport. I also discovered they charge ridiculous fees for carry-on bags, which they don't clearly show during booking. A student next to me had to pay $91 for her carry-on, which was more than her flight! It felt like a scam, pure and simple. They overbooked and sold our seats to make more money, leaving several of us helpless. If you value your time and money, steer clear of Frontier Airlines. This isn’t just bad service—it’s exploitation. Avoid at all costs.

Flew from SLC to Vegas

Flew from SLC to Vegas and then Vegas to Cleveland on Sept 23, 2024. First flight was smooth, got warm water when I asked. But the Vegas to Cleveland flight was a nightmare. We boarded around 10:15pm with our 3-year-old. Everything seemed fine until the pilot announced a delay due to an odor and more passengers joining. Suddenly, a crew member started pulling our bags from the overhead bin, claiming it was for paid bags only. But none of our nearby passengers had paid for their bags. He threatened to send our bags back to the gate. He even rudely dumped my bag with my husband, who already had one under his seat. The same crew targeted another Asian lady’s bag but didn't touch anyone else's. Felt discriminated against. Later, asked for warm water but got cold, then boiling hot, burning my tongue. Reached Cleveland with hearts deeply hurt by this racist act. Flight attendant was dismissive when we asked for his name. Seeking an explanation for this ordeal.

Crazy experience

So, let me tell you about this crazy experience I had with Frontier recently. My flight from San Francisco to Santa Ana was just supposed to be an easy one-hour trip. Instead, it turned into a full-blown nightmare. We were boarded, then just sat on the plane for two hours before they told us to get off. After that, we waited another two hours at the airport with zero updates. A staff member casually mentioned I should probably book a different flight. Feeling stuck, I did just that, but my bag was a whole other issue. I was told I’d get it at the gate, but nope, had to wait 45 minutes at baggage claim. After finally catching my new flight—barely—I reached out to Frontier for some sort of compensation. Their customer support? A joke. Automated messages, endless wait times, and unhelpful agents offering useless vouchers. Never again! Frontier might be cheap, but it’s definitely not worth the hassle.

Flying with Frontier Airlines can

Flying with Frontier Airlines can be a real headache, and their so-called "cheap flights" often end up being more expensive than you’d expect. They charge for everything, including carry-on bags, and the fees just keep going up the closer you get to your flight. For example, if you wait until you’re at the gate, you could end up paying $99 just for a carry-on. My daughter had a nightmare experience at DFW Airport. Her flight was leaving from Terminal D, but we had to check her bag at Terminal E. By the time we got to Terminal E, they wouldn’t check her bag because it was less than an hour before her flight. This ended up costing us a fortune—shipping her bag, buying another ticket, and paying $80 for another checked bag. In the end, her round trip was nearly $600, with $240 just for baggage fees. It's a good reminder to think about all the extra costs when picking an airline.

We arrived at the airport

We arrived at the airport super early, a good four hours before our Frontier flight, since it was my daughter's first time flying and she was understandably nervous. I had everything sorted—checked in 24 hours ahead, paid for bags, and picked our seats. But when we got our boarding passes, the seats weren’t assigned. We stuck around the gate area, thinking we were all set. I wasn't aware of the 40-minute rule before boarding, despite my background with American Airlines. When it was our turn to speak with the ticket agent, she was anything but helpful. With a dismissive attitude, she told us, "You're 2 minutes too late," and refused to let us board. Yet, she allowed others on after us. We ended up driving to another airport, paying for a new flight, and waiting hours to retrieve our bags. The whole experience was frustrating and felt unfair. I'm determined to seek a resolution.

Trying to get home for

Trying to get home for the anniversary of my Godmother's passing was a nightmare thanks to this airline. My flight from Vegas to Orlando got delayed, making me miss my connection to Ohio. The next flight wasn't until the next day at 3 PM. The flight attendants seemed more interested in selling their credit card than helping passengers. I stood in line for an hour just to talk to someone because so many others missed their flights too. Offering me a hotel for the night didn’t fix anything. They didn’t have any Ohio flights, so I had to get a flight back to Vegas at 7:35 PM. I ended up spending the entire day in an unfamiliar city alone. The staff was rude and nonchalant, even calling security on frustrated passengers. To top it off, they gave me a middle seat, and I'm 6'1" and 280 lbs. This was the worst flying experience ever. Never again with this airline.

My nightmare

Flying with Frontier was a nightmare. I booked a flight from LAX to DFW, and it was a mess from start to finish. The flight was set for 7 PM, and I got to the airport by 5 PM. After going through security, there were delays caused by airport services, and a bunch of us, about 25, were affected. We finally got to the gate at 6:45 PM, but the plane had already left. It was so frustrating because they blamed us for being late, even though it wasn't our fault. Waiting in line for almost 3 hours to talk to customer service was a joke. They were slow and unhelpful, only giving me half a refund. I had to pay more to fly the next day and spent the night at the airport. The next day, I saw people boarding late, and it felt so unfair. Their service is as cheap as their tickets. I wouldn't recommend flying with them, no matter how low the prices are.

Booked a round-trip ticket with

Booked a round-trip ticket with Frontier and paid for a checked bag. Got to the airport early, but they claimed I hadn’t paid for the bag. Showed them my receipt, then they said my bag was overweight by 2 pounds. Took out a bunch of stuff, still "overweight." Did it again, same story. Asked for a supervisor, they said none available. They even lied about the flight time, saying it was moved up, but it was actually delayed by two hours. Missed my mom’s funeral because of this mess. Paid for the bag three times in total. No help at the return airport either, and they confirmed I was overcharged. Contacted customer service and USDOT, but no resolution. Frontier's responses were arrogant and condescending. They even tried to give me "Frontier miles" as compensation. Never flying with them again. Walk if you have to, just avoid Frontier.

My wife and I were

My wife and I were on Flight 181 from Philly to Santo Domingo today, and things got a bit crazy. I fell asleep and couldn’t be woken up for like 20-30 seconds. When I finally woke up, I was just groggy. The flight attendants were super concerned, and a couple of nurses onboard checked on me. I was fine, but the pilot decided we should deboard and not fly for 24 hours. EMTs checked me out at the terminal and said I was okay to fly, but it was too late by then. We missed a surprise 50th birthday party for a Ukrainian refugee we housed, which was really disappointing. Frontier Airlines later said we were "NO-SHOWS" for both flights, even though we were on the plane. After hours on hold, both supervisors Glenn and Veronica refused to give us a refund or voucher. This was really frustrating and felt so unfair.

I took a flight from

I took a flight from Sacramento to Phoenix with an 18-hour layover in Las Vegas. The first leg was fine. The next morning, I was at the gate waiting for my 9:30am flight. After an hour, I noticed it was 9:20am and still no boarding calls. I checked my email and saw there was a gate change! I rushed to the new gate, had to take a train, but missed the flight by minutes. The gate agents said I'd need to buy a new ticket, which I couldn't afford. Tried to talk to a supervisor, but they were all in a meeting. Called customer service, and the agent was unhelpful and rude, even denying there was a gate change. He hung up on me. Now, I'm stuck at the Vegas airport, waiting for hours for a manager. The staff are rude and unprofessional. Worst airline experience ever. Never flying Frontier again.