Frontier Airlines

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305 reviews
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22%

22% of reviewers recommend Frontier Airlines. Low rated in this category

Low rated

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About Frontier Airlines

Frontier Airlines (NASDAQ: ULCC), headquartered in Denver, Colorado, is dedicated to "Low Fares Done Right." The airline operates 120 A320 family aircraft and boasts the largest A320neo fleet in the U.S. Frontier's efficiency is enhanced by its seating configuration, weight-saving tactics, and baggage process, making it the most fuel-efficient major U.S. carrier by available seat miles per fuel gallon consumed. With over 230 new Airbus planes on order, Frontier aims to continue growing. Their mission is to provide affordable travel across America.

Key Details:

  • Location: The company is headquartered in Denver, Colorado, United States.
  • Founders: Frontier Airlines was founded by Frederick W. "Rick" Brown, Janice Brown, Bob Schulman.
  • Foundation Date: The company was established in the year 1994.

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  • S

    Shelly

    1 reviews

    United States

    Flying with Frontier was a

    Flying with Frontier was a bit of a nightmare. I booked a flight and, bam, my money just disappeared, way more than the ticket cost. It's like they have no idea what they're doing. I mean, how can a company mess up bookings so bad? I tried getting some help, but their customer service was just not having it. Felt like they were just dodging my questions, not a hint of honesty. I can't wrap my head around how they’re still running. Honestly, if they can't get a simple booking right, it makes me wonder how they're handling the rest of their operations. Avoiding them from now on seems like the best plan.

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  • S

    Stacy Erik Coutu

    1 reviews

    United States

    Flying with Frontier Airlines? Buckle

    Flying with Frontier Airlines? Buckle up for some surprises! I thought I snagged a great deal on my ticket, but turns out, not so much. The fine print got me with those sneaky carry-on fees. They really should make those extra charges way more obvious, don’t you think? Anyway, my real adventure began on the return trip from Boston to Atlanta. The first leg was delayed due to weather, which is fair. But then things went south. After boarding the connecting flight, we were asked to deplane, only for it to be canceled. Stuck in Atlanta overnight, I was given a hotel and meal voucher, but waiting almost 24 hours for the next flight? Not fun. If you're flying Frontier, double-check those extra fees and be ready for unexpected hiccups.

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  • B

    Brittney LaChance

    1 reviews

    United States

    I was really looking forward

    I was really looking forward to my trip, but the experience at the Frontier gate was not cool at all. While I was in line, the gate folks seemed to pick me out of the crowd and told me to test my bag in their sizer. I had already checked the bag size rules online and even measured it myself at home, so I was sure it was fine. But the sizer at the gate seemed smaller than what they advertised. My bag fit the dimensions I had, yet they made me pay a $99 fee or else I couldn't board. Felt like they were just trying to squeeze money out of me. The plane wasn't clean either. This was my first and last time with Frontier. I'm talking with the U.S. Department of Transportation’s Office to help others avoid this mess. Don’t fly with them!

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  • N

    Noris

    1 reviews

    United States

    Flying with Frontier was a

    Flying with Frontier was a disaster. My trip to Puerto Rico from 8/23 to 8/26 turned into a nightmare. They hit me with a $99 fee for a small carry-on and charged extra for the seat, which was a surprise. Not even a sip of water was offered during the flight, and the customer service was practically nonexistent. I reached out with a complaint, hoping for some resolution, but all I got was a suggestion to read their policy. I understand paying for luggage, but $99 for a carry-on without a heads-up? That's just ridiculous. They lure you in with low fares, but you end up spending way more for such poor service. Definitely avoiding them in the future.

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  • R

    Rjayy ‘

    1 reviews

    United States

    I had a terrible

    I had a terrible experience with this airline, and honestly, it was a nightmare. From the moment I booked, it felt like they were just out to squeeze every penny from me. Fees popped up for the most ridiculous things, and it seemed like every time I blinked, there was another charge. And the delays—don’t even get me started. It was one after another, and it seemed like no one even cared to explain why. The whole experience was just exhausting. I really regret not going with a different airline. Trust me, if you want to save your sanity and your wallet, look somewhere else. This one’s just not worth it.

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  • T

    TRao

    1 reviews

    United Kingdom

    Our trip with Frontier Airlines

    Our trip with Frontier Airlines turned into a total hassle. We got to the check-in around 1:20 PM, cutting it close with two little ones in tow. A staff member, Rose, pointed us to a self-service kiosk for our bag tag. But the machine kept saying our bag was over 40 lbs, even though it was just 38 lbs when we weighed it separately. We tried another kiosk, same issue. Rose finally came over but the machine then told us to get help at the front desk. By the time we got back to Rose, it was 1:27 PM, and she said check-in was closed. Our options? Split our family’s travel or cough up an extra $304 for a flight the next day. Really felt like they were all about rules, not helping us out. Just a stressful situation all around, and we left feeling pretty let down.

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  • Y

    Yennifer Tarkowski

    1 reviews

    United States

    I walked into the store,

    I walked into the store, thinking it would be a quick and easy trip. I was in uniform, carrying my two trusty backpacks, and was caught off guard by how rude the lady was. She insisted on charging me for the backpacks, even though I knew they were supposed to be free for active duty folks like me. It felt like she was just out to make my day worse. I couldn’t believe it; it was like she was determined to ignore the policy. It just made the whole experience frustrating, and I left feeling pretty annoyed. Definitely not what I expected.

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  • H

    Hailee Bankhead

    1 reviews

    United States

    So, I got to the

    So, I got to the airport thinking I was all set, but surprise! The gate closed before I could even blink—16 minutes before takeoff. Traffic was a nightmare, and TSA took its sweet time. I called the help line, and they promised a free rebooking after sorting out the no-show status. Off I went to meet the manager, who was supposed to help, but guess what? No-show! Ended up buying new tickets at full price. The next day, the plane had some maintenance hiccup, but no announcements or app updates. After a long wait, a gate agent finally told us we'd miss our connection. Lucky there was a later flight, or I'd be stuck losing two days' wages. Not flying with them again, that's for sure.

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  • T

    Thaddeus

    1 reviews

    United States

    I was on a Frontier Airlines

    I was on a Frontier Airlines flight when they announced this great promo—sign up for their credit card using a special code, and you’d get seven free flights. Sounded too good to pass up, right? So, I did it. Got my card in the mail, but nothing about those free flights. Called up customer service, and they acted like the promo never existed. Didn't even bother to check the code or anything. Felt like I was just being brushed off. It’s like they’re running a bait-and-switch scheme. Can’t believe they can get away with this nonsense. Seriously, if you’re thinking about flying with them, think twice. Not worth the headache.

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  • C

    Crystal Brown

    1 reviews

    United States

    Flying Frontier was such a

    Flying Frontier was such a letdown, not even worth the cheap fare. Booked tickets for me and my partner, thinking we'd sit together, but nope—they split us up on purpose! It’s like they want you to pay extra just to sit next to each other. And don’t get me started on the luggage fees; they're ridiculously high. Seriously, by the time you add up all those extra costs, you might as well have flown with a better airline. It's no surprise they have such low ratings. It's a shame because you expect at least the basics when you book a flight. Definitely not flying with them again.

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  • L

    LaylaReads

    1 reviews

    United States

    Wow, can you believe all

    Wow, can you believe all the extra charges? When I booked my flight, I thought I was getting a good deal, but then all these fees started popping up. It was like every little thing had a cost attached to it. I mean, having to pay just to get my boarding pass at the airport? That's usually free with other airlines. The whole experience felt like a money trap. And by the end of it, the ticket ended up costing more than other airlines I’ve flown with. It just didn’t feel worth it. Next time, I’ll probably look elsewhere for a more straightforward experience.

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  • N

    Nathan Cruz

    1 reviews

    United States

    You know, I was really

    You know, I was really looking forward to having my wife's best friend visit. She had this trip all planned out, and we were all really excited. But out of nowhere, Frontier just canceled her flight. No heads-up, nothing. When we called to figure out what was going on, they told us it was because they thought the booking was "fraud." I mean, wouldn't it make more sense to at least reach out to us first? It's not like they helped solve the issue either. For an airline that's supposed to be budget-friendly, they sure make it hard to trust them with things like this. It's just disappointing, honestly.

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  • S

    Shaun Rice

    1 reviews

    United States

    I booked a flight with

    I booked a flight with this airline hoping for a smooth trip, but it was a mess from the start. First, they barely communicated any delays, leaving everyone confused and frustrated. The boarding process felt like chaos, with staff seeming uninterested in helping passengers find their way. Once on the plane, there were constant technical issues with the entertainment system, which nobody bothered to fix. It felt like they didn't care about making the flight enjoyable or even comfortable. The crew seemed distant, and any requests were met with impatience. Honestly, I left the flight feeling more stressed than when I boarded. Definitely not flying with them again.

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  • F

    FMD Logistics

    1 reviews

    United States

    So, there I was

    So, there I was, ready to board flight 1481, when I encountered the rudest airline employee ever. The lady scanning our boarding passes, Destiny, acted like she couldn't be bothered with us. Ignored questions left and right and when she did decide to talk, her tone was downright nasty. It wasn't just me; everyone around looked upset. We paid good money for this flight, and dealing with her attitude was totally uncalled for. I get that airports can be chaotic, but this was on another level. I even asked for her name, and she refused to give it. Not sure if Destiny's her real name, but after this, I'm steering clear of Frontier.

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  • Z

    Zeya

    1 reviews

    United States

    So, I thought I had

    So, I thought I had my trip all figured out. Flying from Charlotte to Fort Lauderdale on August 14th, everything seemed smooth. Checked in, got my boarding pass, and had my seat ready. Arrived at the airport early, chilled in the lounge, and even got an email to check-in again, so no alarms there. But when I was heading to my gate around 5:30 PM, I noticed something was off—the flight info didn’t match mine. Opened the app, and bam, my flight was canceled. Total shocker! Called customer service, hoping for a quick fix, but all they offered was a 12-hour journey with a layover or a flight the next day. Neither was an option for my short trip. I had to cancel everything, lost over $200 on non-refundable stuff, and wasted my day at the airport. No heads-up about the cancellation either, which was super frustrating. Next time, I might just pay more for another airline, because this experience was a major letdown. If Frontier's my only choice, I'd rather take a bus!

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  • G

    Gerniece Hall

    1 reviews

    United States

    Traveling with Frontier was a

    Traveling with Frontier was a nightmare for my family of 25. Our flight from Miami to Baltimore was delayed by 4 hours, and instead of any real help, we got a food voucher that didn’t even cover the cost. The staff at gate 9 were unbelievably rude, especially the manager who acted like we didn’t even matter. It was like they thought we should just accept whatever they said without question. For an airline that’s not even that cheap, the least they could do is treat their customers with some respect. It was such a bad experience, none of us will ever fly with them again. I wouldn’t recommend this airline to anyone.

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  • D

    David Goldberg

    1 reviews

    United States

    Flying with Frontier was quite

    Flying with Frontier was quite an adventure, but not the good kind. The staff? Let’s just say they could use a crash course in politeness. They seemed to have mastered the art of being dismissive. And delays? Oh, they must be a feature because they happen so often. If you enjoy spending extra cash for a supposedly upgraded seat only to end up squished next to someone who clearly needed two seats, then you’re in for a treat. I felt like a T-Rex trying to fit into a chicken coop. Lesson learned: paying less with Frontier means paying more in discomfort and frustration. Next time, I’ll spend a bit more for a pleasant journey. Thanks, but no thanks, Frontier.

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  • E

    Eric Smith

    1 reviews

    United States

    Flying with Frontier Airlines was

    Flying with Frontier Airlines was like stepping into a comedy of errors. Our journey started with delays right from the get-go, and it just snowballed from there. One flight was late, the next was worse, and honestly, I started wondering if we’d ever get to our destination. It felt like Frontier was trying to outdo itself with every excuse imaginable for the chaos. With Spirit Airlines no longer around, I'm starting to think Frontier might be heading in the same direction. Seriously, if you want a smooth trip and maybe save some cash, look at other airlines. You'll likely end up happier and with more money in your pocket.

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  • N

    Nakita Bishop

    1 reviews

    United States

    I was at the airport,

    I was at the airport, plenty early, thinking everything would go smoothly. But then, I hit the Frontier self-service kiosk, and it just wasn’t working. The signs everywhere screamed that asking for help might cost extra, which is just absurd! While others struggled too, there was no staff around to assist. I asked an employee from another airline, and they said the Frontier desk was already closed. I was running around, calling customer service, still on hold, when someone finally got a Frontier employee. They told me to take my checked bag through TSA, even though I'd paid $80 to avoid that. In the end, I had to toss some cherished items to make my flight. Tried getting my $80 back, but they flat-out refused. Such a frustrating experience. Avoid them if you can.

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  • J

    Josef Solomon Edelman

    1 reviews

    United States

    I was excited to use

    I was excited to use my $150 travel credit, thinking I had a full year to plan something fun. When I spoke with the agent, they confirmed the one-year timeline, so I felt no rush. But here's the twist—turns out, the credit actually needs to be used within 90 days. I mean, who knew? It's like they keep that part a secret. I almost missed out because of it. A little heads-up would've been nice, you know? Anyway, if you've got a credit with Frontier, make sure you double-check those dates, or you might end up in a bit of a scramble like I did.

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  • D

    Derrick w

    1 reviews

    United States

    I booked a flight with

    I booked a flight with Frontier thinking everything would be smooth sailing, but then Southwest canceled my trip to Florida more than a week before I was supposed to leave. Naturally, I thought I'd just cancel my Frontier return flight since I wouldn't need it anymore. But when I reached out to Frontier, they flat-out refused to give me a refund. All they offered was a credit, which, let's be real, probably isn't going to be useful for me anytime soon. So now, I'm just stuck and down $500 because of this whole mess. It's a real bummer, and I'm not sure I'd book with them again after this experience.

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  • s

    shallaw salah

    1 reviews

    Ireland

    I flew with Frontier

    I flew with Frontier Airlines and, honestly, it was a bit of a letdown. The ticket price caught my eye, but it didn't end up being the bargain I hoped for. Communication wasn't great, and the extra fees added up way more than I anticipated. Boarding was kind of chaotic, and the service didn't match up to what I expected from an airline. I get that budget airlines have extra charges, but clearer communication and better customer service would really help. After this experience, I'm not sure I'd be in a rush to book with Frontier again anytime soon.

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  • C

    Casey

    1 reviews

    United States

    Flying with this airline was

    Flying with this airline was a nightmare. Prices looked good at first, but it’s all a trap. We were supposed to leave OKC at 7:25 pm heading to Vegas, but ended up sitting on the tarmac for over an hour and a half. Apparently, they didn’t even bother to schedule our departure with air traffic control. Seriously, who does that? It was boiling inside the plane, and everyone was just stuck there, waiting. I’ve flown with other airlines and never faced anything like this. It felt like they didn’t care about their passengers at all. It’s been a frustrating experience, and I wouldn’t recommend this airline to anyone. Just steer clear and save yourself the trouble.

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  • T

    Timber Bourassa

    1 reviews

    Spain

    I had a frustrating

    I had a frustrating experience at DIA with Frontier Airlines. They've moved their planes to ground level, and I saw them making disabled passengers and parents abandon their wheelchairs and strollers at the ramp's base. One disabled passenger even had to be carried up by someone else, which seemed really dangerous for both of them. Then, just an hour before our flight was supposed to leave, it got canceled without any explanation. The line to rebook was insane, stretching for two hours, and they didn’t have any flights available for two whole days. I ended up having to buy a last-minute ticket home, which cost me three times what my entire trip should have been.

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  • T

    Tania

    1 reviews

    United States

    Flying with Frontier was a

    Flying with Frontier was a nightmare. All my flights with them were delayed by at least two hours, which just felt so disrespectful. It seems like delays are their norm, and honestly, they don’t communicate well or show any care for us passengers. If you’ve got somewhere important to be or just value your time, steer clear of Frontier. I tried flying with them a few times, hoping for a better experience, but it never happened. Each time was just awful. I’m done with this airline and wouldn’t suggest it to anyone. Spare yourself the hassle and frustration—pick another airline if you can.

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  • J

    Jace

    1 reviews

    United States

    Flying with Frontier was an

    Flying with Frontier was an ordeal I won't forget anytime soon. From the moment I stepped into the airport, it felt like they were just out to squeeze every penny. I mean, charging for standard carry-ons? Really? And don't even get me started on those ridiculous bag fees. Felt like I was paying a hidden fee every step of the way. Then there were the delays. It's like they had no clue when the plane was supposed to leave. The waiting just kept dragging on and on. Honestly, with this kind of service, I wouldn't be surprised if they end up like Spirit. For me, that's the last time I'll be booking with Frontier.

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  • M

    Maria Valeria Diaz

    1 reviews

    United States

    Booked a flight from Sacramento

    Booked a flight from Sacramento to Philly with a layover in Vegas. Thought it’d be smooth sailing, but the airline had other plans. After chilling in Vegas for four hours, ready to jet off to Philly, boom—flight got canceled. It was already 10 p.m., and I had to crash at a hotel, which set me back $160. Couldn't catch a flight back to Sacramento that night, so the next day's ticket cost me $300. Then, another $400 to finally reach Philly. They only refunded $147.13 for the canceled flight, leaving me in the lurch. Felt like I was just another number, not a valued customer. Total bummer and pretty unfair, if you ask me.

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  • E

    Emily Ronk

    1 reviews

    United States

    You won't believe my recent

    You won't believe my recent travel adventure! My flight was delayed, which was a bummer, but the airline totally stepped up. They scrambled to get me on a new flight without charging me extra, which was such a relief. And get this—they handed me a $100 voucher for the hassle, plus a $15 voucher for food on the plane. Seriously, who does that? It totally turned my day around. The staff were super friendly and really seemed to care about making sure everything went smoothly for me. It was like they genuinely wanted me to have a good experience. I felt really taken care of, and it made my whole trip way better than expected.

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  • S

    Sydney

    1 reviews

    United States

    Flying with Frontier was quite

    Flying with Frontier was quite the ordeal. Both my flights were delayed, making for a really frustrating trip. The outbound flight had me sitting around for 3 hours, and I had to scramble to change my plans. But that was just the start. Coming back, my flight from Philadelphia was five hours late. The staff said they couldn't help with hotel stays until I got to Las Vegas. Once there, it was chaos. I was stuck, late at night, with no help. Tried calling support, but they were no help either. They said they'd sort a hotel but never did. I ended up spending hours at the airport, then had to find my own way home. Frontier’s lack of support and surprise costs are a deal-breaker for me.

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  • M

    Michelle

    1 reviews

    United States

    Flying with Frontier Airlines for

    Flying with Frontier Airlines for what was supposed to be a special day ended up being a complete fiasco. I booked what seemed like an affordable flight online, but it turned out to cost a whopping $1,500. The plan was to leave at 4:45, have a quick layover in Atlanta, and be home by 10:45, but that plan fell apart fast. We got on the plane, all set to go, then boom—they tell us the plane's not safe and turn us back. Things spiraled from there. They offered a ridiculous alternative: fly out at 10, hit Vegas by noon, and reach home the next day at noon. No hotel provided either. As a single mom with my daughter, this was a nightmare. For that price, I could've flown a better airline and avoided this chaos. Avoid Frontier if you value your time and sanity.

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