Oojo

I was trying to book a flight, and I had filled in all the card details and hit submit. The website's verification took a long time. After a few minutes, one of the Oojo representatives called to check if I got any confirmation for the booking I was doing. When I said no, she started checking from her end and mentioned it might be the bank not approving the verification. A few minutes later, she called back, and by that time, I had my ticket issued and received an email with the ticket confirmation. She checked all the details, everything looked fine, and she made sure all my questions were answered. Overall, I had a good experince with the representative.

I had a question about one of my bookings. I phoned the customer service line and Ms. Sweetpea answered. Sweetpea was really helpful in sorting out my concern about an email I got from the airline. I was surprised to find out she's Filipino and from Visayas, so it was easy for us to talk in our own language. I'd suggest Oojo to anyone looking for good prices when booking. Especially to my fellow Filipinos! I also want to say thanks to Ms. Sweetpea for her help and professionalism. God bless the whole team at Oojo.

The representative at 888-263-0051 went above and beyond to assist me with exploring available seating options on the aircraft. Unlike my initial frustrating experience with 888-457-6656, where I was promised a callback that never happened, the courteous assistance I received on the second call made navigating the airline's website a breeze. This positive encounter has restored my confidence in their customer service, highlighting the importance of dedicated and helpful staff.

On my second try to pay for my flight reservation, a message came up saying the travelers were already booked in another reservation, and advised me to call Oojo. When I talked to the Oojo rep, they told me I needed to book my flight again. After asking what the issue was, the rep looked into it and then said the payment had actually gone through. Such a releif! Hoping for a smooth trip now that I've used Kayak/Oojo for booking.

My experience with this service was utterly disappointing. Regrettably, I won't consider using it again. In a nutshell, the purchased tickets were rendered useless, and my attempts to seek assistance from customer service were futile. Each time I reached out, I encountered either abrupt hang-ups or conflicting narratives. It's disheartening when a company falls short of providing reliable support.

Initially skeptical, I feared a potential scam, but my experience with the company exceeded expectations. Despite a slight price variance from Kayak's listing, it turned out to be more affordable than other platforms. Surprisingly, the redirection's claim of offering the closest match proved false – I received precisely what I requested. Overall, a pleasantly surprising and reliable service.

failed to add my infant to my ticket and they wanna me to pay 1500$ to upgrade my ticket and add the baby although the infant ticket is only for maximum 200$ Faild to resolve the problem during more than three weeks and wanna me to bear the cost instead of taking the responsibility of their failure. now I'm traveling in less than 48 hours and don't know what to do

Ms. Kalpana is a really smart person, and she assisted me a great deal in getting my ticket. She shared all the detailed & information about it, plus she explained all the ticket rules. She also informed me about travel care services that we can get with our booking. You should book your tkt with oojo and Kalpana; you will receive nice service.

My time booking international flights for my family of four was very positive thanks to Dieperine's careful work and attention! His customer service was excellent, and he showed great patience. He also appreciated a small tip for resolving a tricky issue we faced with our travel plans. I hope the trip turns out great overall with Oojo.com!

Sammy got in touch right after I booked the tickets - explained how to get protection with credit vouchers - and then told me about credits from my previous booking with OOJO, which I didn't know about. I can now use credits from both my last trip's insurance and this trip's insurance! Great price, service, and travel advice!!

Oojo offered the lowest flight prices and booking was straightforward. Sadly, I had to cancel my trip because of a schedule mix-up. I anticipated long waits and many transfers when I called customer service. Surprisingly, my rep (Mac) took care of everything in less than 5 minutes! Good customer service! I’d choose oojo again.

The agent took the time to explain everything clearly over the phone and through email, which was helpful. Even though our conversation got interrupted a few times, the agent called us back, which was kind and polite. We have used Oojo before and might mention your good service to others in the future.

After a last-minute flight cancellation, we struggled to reschedule with the smaller airline. We then contacted Oojo, and Corki managed to handle the rescheduling and ensured we were satisfied with the options available. He must have worked through the night to find a solution. Thanks a lot, Corki!

The website was easy to navigate, credit to the IT team. I just hoped the price matched my budget better. There was one issue though: when adjusting search settings like dates or airports, the currency defaulted back to USD instead of staying on CAD, which was a bit inconvenient.

Thanks for your help with my flight from Ika to Lax. I appreciate your quick response to my messages. I have a condition that makes it hard to breathe, and you really made a difference by adjusting my ticket and flight. You have great customer support. THANK YOU SO MUCH.

thats my first time using Oojo website to buy my ticket. Everything was done so fast: only 7min to fill out my informations, received a call right away to confirm my name and got an email for the final confirmation of my reservation. Bravo!! Great experience! thanks

Oojo provides a reliable service. Their prices remain consistent, unlike some other online agencies. The customer service team is very friendly and supportive, always ready to assist. I hope they maintain this level of quality. I am satisfied with their team.

They called me rite after I booked my flight, and were very helpful with the process, the fact that a person called me to confirm and ask if anything I need assistance with was everything to me Actual person called, not bot ,not chat, great service

My agent was amazing, she stayed in touch when we had a problem and was able to talk with me through everything even after we finished the call. She was very careful and kept telling me about everything at each step of the process.

First time using Oojo. So far, good experience! Nice price and simple booking. The operator called right away to confirm my booking, check if I spelled my name correctly, and in case I forgot to add something else.

I had doubts about trying Oojo, but it turned out better than I thought. My e-ticket arrived in under 30 minutes. How my trip goes in Dec. will decide if I come back. I’ll update this review after my trip is done.

The representative Jatin from Oojo knew a lot about the issue. He quickly saw the changes made by the Airline and offered us some options to choose from, which helped us fix the problem. Jatin is very praised.

This isn't my first time booking with them and I enjoy how they treat their customers. They always provide all the necessary info and keep reminding you about any changes and travel dates.

I reserved a ticket but haven't received the confirmation yet, though I booked it over 16 hours ago. Hoping to get the confirmation mail soon. Oojo confirmation number is - 2V8VF

First time using Oojo and Sammy’s aid made it an awesome time. Sammy was very helpful and fast in booking my flight and finding the best deal. I will surely use them again.

Oojo has the best offers. It would be nice if payment processing was faster. I didn't know if my payment was successful for a while, until I got the email confirmation.

Terrible policies, would not get away with this in a country with consumer standards laws. Small print extra for extras get out clauses

Consistent service, affordable rates. I’ve booked with oojo multiple times. No issues or hiccups experienced to date!