I decided to try out this company that looked UK-based, but turns out their warehouse is in China. Returning stuff? What a nightmare. No free returns, and I had to shell out £12-13 just to send it back to China. It really cut into my refund. When I emailed about the refund, they took a whole day to reply and kept trying to talk me out of returning the item. They offered things like gift cards and partial refunds, but if you want a full refund, it has to go back to China, and you cover the shipping. Their follow-up emails were full of apologies but didn’t really help much. Honestly, if I knew it’d be this much hassle, I would’ve never bought from them.