Squadlocker.com

Squadlocker's a fine spot for team gear. Julia was real nice, sorted my order. Polite and helpful, she deserves a shoutout!

I encountered a significant time investment grappling with a website glitch while ordering a jacket for my daughter's soccer coach. The platform didn't allow spacing between "Coach" and the name. Despite attempting a browser change, the issue persisted. However, after following Hanna's advice to copy and paste the name, the problem was miraculously resolved. The overall experience was challenging, but the workaround provided a solution.

Mireya was super quick to respond when I asked about a gift for our grandson. She made sure the right logo was on the sweatshirt, and man, it turned out great! Mireya's sweetness and helpfulness definitely made the whole experience awesome. We're loving that sweatshirt!

Big shoutout to this platform for hooking up our athletes! Having a spot where they can pick and tweak their gear is a game-changer. It's like giving them the keys to the program, and you can bet that kind of ownership amps up their commitment. Major kudos!

So, my order never made it to my doorstep, but props to Squad Locker – they didn't waste any time. Swift response and bam, a new uniform for my kiddo was on its way, no questions asked. Big thumbs up for the top-notch customer service. They really know how to handle hiccups, and I'm feeling pretty grateful for how they handled it.

I encountered an issue with my purchase, and I must commend the customer service for their fast, responsive, and professional handling of the situation. They efficiently and promptly resolved the problem, which I particularly appreciated given the holiday season. As a result of this positive experience, we plan to continue doing business with them.

While the end result of my order was a positive experience, as the representative resolved my dissatisfaction by providing a refund for sizing and quality issues, the overall ordering process was challenging. Over the past month, attempts to reach a live person were unsuccessful, leading to frustration, particularly during a custom-designed order. The seven items ordered were significantly delayed, missing the fall season, but upon delivery, we were pleased with the spirit wear's appearance, supporting our school team. The representative's exceptional gesture of suggesting a donation for the undesired items showcased the company's positive character.

Despite my initial excitement about this company and its potential for our program, I am currently facing significant frustration due to the inability to reach my customer representative. For over a month, I've attempted to make contact through emails, voicemails, and the help chat, seeking assistance with questions and logo-related concerns before publishing. This lack of responsiveness has left me disappointed and hindered my enthusiasm for the opportunity with this company.

I'm holding out hope that I'll be able to update this review with a more positive experience, but for now, things aren't looking great. My order was initially set to ship on 10/27/23, but I just received an email today saying they now hope to ship it by 11/10. That's a delay of 13-14 days beyond the promised date. What's even more frustrating is that there's no way to get in touch with anyone at the company over the phone.

Daryna and her team provided me with one of thebest customer service experiences. They quickly helped me create my site and configure mylogos despite a tight timeline. Their attention to detail was remarkable and I was given clear guidance in navigating the website, managing logos, and answering all my queries. I was even granted clear explanations twice for certain questions. An d overall wonderful experience.

I had an awesome experience with Tracy K at SquadLocker.com. I emailed her with a question, and she responded promptly with a solution, resolving my issue in no time. Tracy was courteous and kind throughout the process. I've been a frequent customer of this company, and this exceptional service reinforces my loyalty. I'll definitely keep ordering from SquadLocker and share my wonderful experience with others. Kudos to Tracy for a job well done!

I recently ordered a hat from SquadLocker.com, but I was disappointed with the embroidery quality—it was poorly done. I contacted SquadLocker, and they sent me a replacement, but unfortunately, it had the same issue. They did issue a refund for my purchase, and the customer service was acceptable. However, due to their poor product, I'm no longer using SquadLocker to design items for my team. Unfortunately, as much as I had high hopes for their service, their embroidery issues made the decision for me.