Squadlocker.com Reviews - 26

Ordered some practice shirts for

Ordered some practice shirts for my kid. Weeks passed, and still no sign of the package. I tried contacting USPS with the tracking info, but they were just as clueless as me, saying it was out for delivery. After another week of waiting, I reached out to Squad Locker’s customer service and met Mabel. She was on it right away, emailing me daily and trying to crack the mystery with USPS. When that didn’t pan out, she arranged to resend the shirts, making sure they’d get here quick. Mabel's dedication was next-level, and thanks to her, I felt taken care of. Placed another order, and while I’m crossing my fingers, it’s good to know Mabel’s got my back.

I had a recent experience with Squad Locker

I had a recent experience with Squad Locker, and it went very smoothly. After I got details to order a team sweatshirt, I realized it might not arrive before the first game. I reached out to customer service, not sure if they could help, but they responded quickly. Gian from Cust Serv was really helpful and made sure the sweatshirt was personalized and sent out in time. I was happy with how things turned out, and it was nice to get such good service. Gian is a great representative for the company and should be recognized. They should definitely have more people like him. He gets 5 stars.

I had an awesome experience

I had an awesome experience with Tracy K at SquadLocker.com. I emailed her with a question, and she responded promptly with a solution, resolving my issue in no time. Tracy was courteous and kind throughout the process. I've been a frequent customer of this company, and this exceptional service reinforces my loyalty. I'll definitely keep ordering from SquadLocker and share my wonderful experience with others. Kudos to Tracy for a job well done!

I encountered a significant time investment

I encountered a significant time investment grappling with a website glitch while ordering a jacket for my daughter's soccer coach. The platform didn't allow spacing between "Coach" and the name. Despite attempting a browser change, the issue persisted. However, after following Hanna's advice to copy and paste the name, the problem was miraculously resolved. The overall experience was challenging, but the workaround provided a solution.

Julia was really helpful, saving me from spending a whole day on this issue.

Julia was really helpful, saving me from spending a whole day on this issue. My school made a mistake and listed 1 sport as a separate heading, so I couldn’t combine shipping. She quickly offered to refund one shipping charge and provided the military discount code right away, while email support took hours to reply. The chat was smooth, and I’ve informed the coach about the issue to avoid similar problems for others on the team.

Good experience!

Daryna and her team provided me with one of thebest customer service experiences. They quickly helped me create my site and configure mylogos despite a tight timeline. Their attention to detail was remarkable and I was given clear guidance in navigating the website, managing logos, and answering all my queries. I was even granted clear explanations twice for certain questions. An d overall wonderful experience.

I encountered an issue with my

I encountered an issue with my purchase, and I must commend the customer service for their fast, responsive, and professional handling of the situation. They efficiently and promptly resolved the problem, which I particularly appreciated given the holiday season. As a result of this positive experience, we plan to continue doing business with them.

So, my order never made

So, my order never made it to my doorstep, but props to Squad Locker – they didn't waste any time. Swift response and bam, a new uniform for my kiddo was on its way, no questions asked. Big thumbs up for the top-notch customer service. They really know how to handle hiccups, and I'm feeling pretty grateful for how they handled it.

Mykyta has been great to deal with!

Mykyta has been great to deal with! All of my emails were answered fast, and any questions I had were cleared up. As a customer, I felt like everything was handled well, and my problem got solved right away. The design team also deserves a mention for the amazing work on our team logo!

Mireya was super quick

Mireya was super quick to respond when I asked about a gift for our grandson. She made sure the right logo was on the sweatshirt, and man, it turned out great! Mireya's sweetness and helpfulness definitely made the whole experience awesome. We're loving that sweatshirt!

Big shoutout to this platform

Big shoutout to this platform for hooking up our athletes! Having a spot where they can pick and tweak their gear is a game-changer. It's like giving them the keys to the program, and you can bet that kind of ownership amps up their commitment. Major kudos!

Hanna B was really great!

Hanna B was really great! She fixed our logos, helped set up the store, answered all my silly questions and got everything running quickly. Very quick to respond, knowledgeable and good at getting things done. I would definitely suggest using Squadlocker.

Squadlocker's a fine spot for team gear.

Squadlocker's a fine spot for team gear. Julia was real nice, sorted my order. Polite and helpful, she deserves a shoutout!

While the end result of my

While the end result of my order was a positive experience, as the representative resolved my dissatisfaction by providing a refund for sizing and quality issues, the overall ordering process was challenging. Over the past month, attempts to reach a live person were unsuccessful, leading to frustration, particularly during a custom-designed order. The seven items ordered were significantly delayed, missing the fall season, but upon delivery, we were pleased with the spirit wear's appearance, supporting our school team. The representative's exceptional gesture of suggesting a donation for the undesired items showcased the company's positive character.

Poor product

I recently ordered a hat from SquadLocker.com, but I was disappointed with the embroidery quality—it was poorly done. I contacted SquadLocker, and they sent me a replacement, but unfortunately, it had the same issue. They did issue a refund for my purchase, and the customer service was acceptable. However, due to their poor product, I'm no longer using SquadLocker to design items for my team. Unfortunately, as much as I had high hopes for their service, their embroidery issues made the decision for me.

I'm holding out hope that

I'm holding out hope that I'll be able to update this review with a more positive experience, but for now, things aren't looking great. My order was initially set to ship on 10/27/23, but I just received an email today saying they now hope to ship it by 11/10. That's a delay of 13-14 days beyond the promised date. What's even more frustrating is that there's no way to get in touch with anyone at the company over the phone.

Despite my initial excitement about

Despite my initial excitement about this company and its potential for our program, I am currently facing significant frustration due to the inability to reach my customer representative. For over a month, I've attempted to make contact through emails, voicemails, and the help chat, seeking assistance with questions and logo-related concerns before publishing. This lack of responsiveness has left me disappointed and hindered my enthusiasm for the opportunity with this company.

Just had to share about

Just had to share about my time with SquadLocker! They were super fast with email replies, and their customer service, especially Hanna and Anton, was top-notch. We had a ton of revisions for our logo, and they were super patient, making sure everything was just right. The variety and quality of their items really blew us away. The whole thing went smoothly from start to finish. If you need team gear, these guys are the way to go. I'll definitely be sticking with them for future orders. Big thanks to the SquadLocker crew for such great service!

Wow, Julia and the Squad

Wow, Julia and the Squad Locker team really blew me away again! I was working on a new logo and kept tweaking it, and they managed all my changes super fast. Julia is such a gem; she's always looking out for our league's teams. As the league commissioner, I've got a ton to juggle, and having her handle team stores and gear takes a huge load off. Can't thank her enough for making my life easier. Big shoutout to Squad Locker for their awesome service. 5 stars all the way!

Ordered two soccer jerseys for

Ordered two soccer jerseys for my son, right? One comes in with the wrong size, number, and name. Total bummer. But then I chat with Mabel from customer service. She's super nice and professional, really knows her stuff. She helps me sort out the mess, promises a replacement jersey with a shipping date. Still kinda annoyed about the mix-up, but Mabel made it way better. Thanks, Mabel!

Julia really came through for

Julia really came through for me today. Had a bunch of questions and some nerves about using Squadlocker's fundraising option, and she was just amazing. She quickly calmed my fears and gave me all the info I needed. Even sent me a QR code for my store, which made everything super easy. Honestly, it’s been ages since I’ve had service this good. Julia, you're a rockstar! Thanks a ton!!

Working with Anton to open

Working with Anton to open my two stores was such a great experience! Honestly, I don't think they would've happened without his support. He was super responsive to all my tech questions and needs. Everything I asked for, he made it happen. His follow-through was spot on, and the results were just how I pictured them. If you need someone reliable and knowledgeable, Anton's your guy.

I was buying a bunch

I was buying a bunch of clothes for school and Mireya really helped me out. She was super nice and even gave me a discount code cause there was no sale happening. She made everything so much easier and it felt like she genuinely wanted to help. It’s not everyday you get customer service like that. Definitely made my shopping experience better. Thanks, Mireya!

I had a great experience

I had a great experience with Anton. Wasn't expecting anyone to respond over the weekend, but he did! He took the time to really dig into my issue and explained everything in detail. We got it sorted out pretty quickly. Honestly, it's been ages since I've had service this good. Totally impressed!

I needed help with a

I needed help with a logo and got in touch with SquadLocker. Sophia was my go-to person, and wow, she was fast and nailed it with quality. Seriously, her work was top-notch. It's folks like her that make you wanna stick with a company. You just feel like you're in good hands.

Man, Squad Locker’s customer service

Man, Squad Locker’s customer service is just amazing. Had a mix-up with my order – what I got was totally different from what I asked for. But Mabel stepped in and fixed everything super quick. Really appreciate the help. Definitely ordering more from them soon. Thanks a ton!