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  • BB Howard reviewed
    FanShield.com

    I had a bit of a hassle with some paperwork, but the support team was incredibly patient with me. They walked me through every step, ensuring I understood what needed to be done. I was really worried it would be a long, complicated process, but they made it so much easier than I expected. After I finally managed to get everything submitted, I was pleasantly surprised at how fast my refund was approved. It was like they were just waiting for it to come through. The whole experience was way smoother than I thought it would be, and I'm grateful for their help. Makes me feel confident about dealing with them in the future.

  • Kerry reviewed
    FanShield.com

    Booking through the hotel chain directly next time, for sure! Had a bit of a hiccup with getting a refund initially since Nashville was gearing up for a big storm. They first told me no refund, which was frustrating. I was headed there for my stepmother's memorial, but with 35 family members coming from out of state, we had to call it off. I’m from Michigan, and even Delta Airlines was proactive, offering me a future flight credit or a full refund because of the storm. Kudos to Delta for that! In the end, once the refund was approved, it was in my bank the next day. Quick and appreciated!

  • customer reviewed
    FanShield.com

    I had to cancel my hotel reservation and was a bit nervous about the whole process. But wow, it was actually really simple! The instructions were super clear and easy to follow, which made everything a breeze. Plus, they even sent me some follow-up info just to make sure I didn’t miss anything. It’s such a relief when things go smoothly like that, especially when you’re dealing with cancellations. It’s never fun to change plans, but this experience took away a lot of the stress. Hopefully, I won’t have to cancel anything soon, but if I do, I’ll feel a lot better about it thanks to how well this went.