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  • Larry Anderson reviewed
    FanShield.com

    I purchased a ticket to an event for around $60 and since funds are tight in the current economy I decided to take out the insurance offered by FanShield. The day before the event on Friday evening I started coughing, congestion, sore throat and a fever. Obviously I didn't attend the event that was attended by over 1,000 people. I filed a claim for a refund of the ticket price and they told me that I would have to have a doctor's note. I became sick on a Friday evening and my PCP's office is not open on the weekend. I was told that without a doctor's signed statement that I was sick and unable to attend that they would not refund the price I paid for the ticket. I guess I learned my lesson and will never buy ticket protection on another ticket and I suggest that before you buying it you read all of the fine print on what documentation is needed if you are unable to attend your event.

  • Richard Weil reviewed
    FanShield.com

    Wow, dealing with this insurance company was a breeze! I gathered my papers, filled out the necessary form, and bam! Got my refund almost instantly. Usually, insurance stuff drags on forever, but not this time. We had some weird weather stuff going on, but it didn’t even slow things down. Seriously, keep your documents handy until everything's done, and you’re good to go. And here’s a funny bit: one of the refund reasons is, wait for it, claiming you’re deceased! Who comes up with this stuff? But really, I’ve never seen such efficiency before. This company knows how to keep things smooth and simple.

  • Courtney Emerson Emerson reviewed
    FanShield.com

    I had a rollercoaster of an experience trying to get a refund. It felt like I was tossed between a jumble of companies—ProTech, FanShield, SmartWallet, Teak. I honestly lost track of who I was even dealing with. The refund went to the wrong account, and when I called customer service, it was like talking to a brick wall. The rep just repeated the same script again and again, and I struggled to understand half of what was being said. They even told me there was no guarantee I'd get my money back. It was a frustrating mess, and I left feeling completely unheard and confused.