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  • Purple Butterfly reviewed
    FanShield.com

    Getting my refund was a bit of a journey. After my accident, I submitted a request, but then they needed a doctor's note. It took a while to get it because I had to wait for my follow-up appointment. I misplaced their email asking for more info, so I had to call a number with just a recording directing me to email them. Their automatic email reply said I'd get a call in three days with their decision, so I was waiting for the call and not really checking my email. Turns out, the approval and instructions were sent by email. Maybe updating the email to reflect that would help. Overall, the money part was easy, but the communication needs some tweaking.

  • Stephen reviewed
    FanShield.com

    I thought buying insurance for my event tickets was a smart move, but when I got sick and couldn't go, it turned into a hassle. I stayed home in bed all weekend, feeling awful. When I reached out for a refund, they turned me down because I didn't have a doctor's note. It's frustrating because not everyone runs to the doctor for a cold, right? I felt like my situation wasn't even considered. It just seems unfair, especially when you're genuinely unwell. I definitely won't be buying coverage from them anymore. I expected better understanding and support in such situations. It's disappointing when you rely on something and it doesn't come through.

  • Jordan Watkins reviewed
    FanShield.com

    I thought I'd give their "protection" service a try, but it was a huge letdown. Needed to cancel an event just three days before, and I even had proof from my apartment maintenance team about fixing my heat. Still, they claimed it didn't fit their criteria. It's like they're just looking for reasons not to help. Feels like I fell into a trap, and I'm kicking myself for not checking the reviews first. It's frustrating when you do everything right, and they still find a way to say no. Definitely feels like a scam, and I'm not falling for it again. Next time, I'm doing more homework before signing up for anything like this.