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  • Jessica Osborne reviewed
    FanShield.com

    I was feeling pretty under the weather and couldn't make it to my scheduled run. I reached out for a refund, hoping for the best. To my surprise, they responded super quickly and approved my request almost immediately. The email confirmation came through the same day. Now, I'm just waiting for the refund to show up in my account, which they said would happen in a few days. The whole process was smooth and hassle-free. It's nice to know that they handle things so efficiently. Definitely took a load off my mind during a rough time. Thanks for making things easy!

  • Mrs. Carol Stiles reviewed
    FanShield.com

    You wouldn't believe the hassle I went through to get my refund. First, they wanted an email of my hotel reservation, then copies of my airline tickets, and on top of that, proof that my flight was canceled. Can you believe it? I mean, I paid an extra $20 for flexibility. It shouldn't matter why I canceled! All that unnecessary back-and-forth left me pretty frustrated. It’s a shame because I liked the hotel, but if that's how they handle things with their booking company, I’m not going back. It's just too much trouble for a simple refund. I'd rather find a place that respects my time and money.

  • customer reviewed
    FanShield.com

    I dealt with a bit of a hassle trying to get a refund. I couldn't figure out what documents I needed to submit, and it felt like this info should've been easy to find. It was like searching for a needle in a haystack. Plus, the race protection thing? Turns out, it only covers certain situations, which wasn't obvious at all. When NYRR promotes it, you'd think it covers more, but that's not the case. It was a bit frustrating trying to navigate through all this. A little more clarity upfront would’ve saved me a lot of time and confusion. Overall, a clearer explanation would go a long way.