We took a trip to a theme park, excited for some fun, and I got tickets for 3 fast passes for some family and 3 thrill seeker passes for me and my two kids. Everything was going well until my grandma had a fall. My family rushed to help her, and we decided to stay and celebrate my kid's first year of school. But then things got tricky. I tried to get a refund for the unused tickets, but without the fanshield insurance, they just wouldn’t budge. Fanshield didn't help either—they denied my request. Next time, I’ll skip the extra insurance and just buy the tickets straight. What a hassle!