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  • Katie Schmidt reviewed
    FanShield.com

    Dealing with the aftermath of losing someone is hard enough, but trying to get a refund was an unexpected hassle. I thought I did everything right, sent all the info they asked for, but it felt like they kept moving the goalposts. I had to dig up proof of their own policy and send screenshots to finally get my money back. It was like, come on, I just lost a family member, and now I'm stuck in this back-and-forth. It was such an inconvenient experience, not to mention how insensitive it felt. Eventually, I got the refund, but the whole ordeal just added unnecessary stress during a tough time.

  • Jackie Thrussell reviewed
    Hospitality Centre

    We had a fun day, I went with my Dad who’s a Palace fan, and I am a Liverpool fan. We got there early to see more, had plenty of time before the match, great seats and watched all the way to penalties. The food and drink at the stadium was nice, and we loved our day.

  • Rebekah reviewed
    FanShield.com

    I had a bit of a wild ride with this company. You know how you expect things to go smoothly when you follow the rules? Well, I checked their policy before making a decision and, turns out, their actions didn’t match what was written. When I reached out to clarify, hoping for some resolution, they just went silent. It's frustrating when you’re trying to play by the book and get left hanging. I can’t help but feel like there’s something off here, like they’re dodging accountability. Maybe it’s not just me? Feels like there might be grounds for something bigger if others have faced the same issue.