Man, let me tell you about this mess of an experience. Back in September 2024, I missed an event five hours away due to traffic jams. I thought a traffic report would be enough, but they insisted on some mystery document that I can't figure out. I sent them all sorts of papers already! Then, just recently, I couldn't make it to a baseball game because work called me in late. I'm a federal employee, so I sent them the work notice and the purchase receipt. Seats weren't used or scanned, but they keep asking for more proof. We shelled out over $1700 and had insurance, but it's been endless emails with no real help. This business is just a nightmare, needs serious looking into.