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  • Mrs. Carol Stiles reviewed
    FanShield.com

    You wouldn't believe the hassle I went through to get my refund. First, they wanted an email of my hotel reservation, then copies of my airline tickets, and on top of that, proof that my flight was canceled. Can you believe it? I mean, I paid an extra $20 for flexibility. It shouldn't matter why I canceled! All that unnecessary back-and-forth left me pretty frustrated. It’s a shame because I liked the hotel, but if that's how they handle things with their booking company, I’m not going back. It's just too much trouble for a simple refund. I'd rather find a place that respects my time and money.

  • customer reviewed
    FanShield.com

    I dealt with a bit of a hassle trying to get a refund. I couldn't figure out what documents I needed to submit, and it felt like this info should've been easy to find. It was like searching for a needle in a haystack. Plus, the race protection thing? Turns out, it only covers certain situations, which wasn't obvious at all. When NYRR promotes it, you'd think it covers more, but that's not the case. It was a bit frustrating trying to navigate through all this. A little more clarity upfront would’ve saved me a lot of time and confusion. Overall, a clearer explanation would go a long way.

  • Nick Gonzalez reviewed
    Tickpick.com

    Not going to lie the prices are great. Ordering tickets was easy. But getting the actual tickets was a nightmare. Kept getting emails saying tickets are ready but was never able to get them. Was told to make an account on the venue page (which I did) to get tickets. Tickpick help was helping me as much as they could which I appreciate. The the seller was mo help. Kept giving me the same directions with no further details. Had to cancel my plans for the event that was planned weeks ago. So now I lost my money and going to show.