I got a landlord policy from a Steadily in-house agent, Cesar Tamaura, some months back. Not long ago, my mortgage company sent me a notice saying my old insurance had ended and they didn’t have the new insurance info. I sent this to Cesar, but instead of using my loan number to log into the agent portal, he spent the day going back and forth about things like not having my SSN to open my member portal, and saying Steadily is a proptech company that doesn’t use fax or make calls (he called me fine when he was making the sale) so he could pass the issue back to me to fix. In the end, I had to take an hour from my work morning to get help from their support team, and they uploaded the update to the agent portal in under two minutes. I’ve been a homeowner and landlord for 14 years, and I’ve worked with many agents at different insurance companies. Whenever I changed providers before, I got notices like this. But this was the first time my agent couldn’t help, and I had to spend my own time to solve it. Pushing the task back to me while pointing out these issues shows a lack of responsability from the agent. I think this is very unprofessional, because it goes against the whole point of having an agent. A good agent should have simple problem-solving skills and be able to communicate across teams to handle things better, not send the problem back to the customer. I don’t suggest this agent to anyone.
