Reviews Summary

AAA.com has a 3.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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1 review
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Rating (1.0)

About company

The American Automobile Association (AAA) is a federation of motor clubs across North America, serving over 60 million members in the United States and Canada. As a privately held not-for-profit organization, AAA offers various services to its members, prominently including roadside assistance. With its national headquarters located in Heathrow, Florida, AAA operates as a national member association and service organization, catering to the needs of motorists across the continent. Whether it's a flat tire, a dead battery, or other automotive emergencies, AAA is there to provide assistance and support to its extensive membership base.

Key Details:

  • Location: The company is headquartered in Heathrow, Florida, United States.
  • Founders: AAA.com was founded by Valerie Daniels-Carter.
  • Foundation Date: The company was established in the year 1902.

Customer reviews

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(2.0)
I waited over 3 hours for a Car Carrier.
by John

I waited over 3 hours for a Car Carrier. AAA never advised status. I had to call for updates. They could not "find" a local carrier to tow my car. Beautiful 80-degree day. No bad weather, no bad traffic issues. Dispatcher stated they could not "find" a local carrier after THREE HOURS. Don't Buy! AAA Sucks!

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(2.0)
I paid my auto insurance bill 10 days ago
by Barbara S

I paid my auto insurance bill 10 days ago and haven’t been able to access the insurance card. I keep getting messages that the page is not available now. Now this is 3x’s that message has come up. And why do you hide the most necessary button to get an item you need the most under tons of advertising. Try looking at your competitors websites. There should be a simple button after you pay or log in to get your proof of insurance and it should come up immediately. You have too much stuff on your site. Who gives a dam about auto pay if you can’t get a card!!!!!

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(5.0)
I had my first encounter with AAA, and I must say, I was pleasantly surprised
by Jerry

I had my first encounter with AAA, and I must say, I was pleasantly surprised. After absentmindedly leaving my keys in the car, I called AAA, and they arrived promptly in 30 minutes or less, providing efficient and effective assistance. Highly recommended!

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