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  • Tamra reviewed
    JennyCraig.com

    Jenny Craig is a terrible company. I'd give zero stars. I signed up for a 14-Day x2 meal plan. I paid in advance for two shipments because it was cheaper. After the first delivery, I decided not to continue, so I logged in to cancel auto-renewal. Since I prepaid, I still had one shipment left. I changed meal options for that delivery because I disliked half the meals from the first shipment. I got a confirmation email for the meal changes & another for plan cancellation. The email mentioned a possible refund in 7-14 days, so I thought I might get a refund for half the prepaid meals. It was June 9th. After 4 weeks, I got neither a refund nor the second shipment. Jenny Craig took my money without sending the last shipment I paid for. I called customer service & explained. They said Jenny Craig never gives refunds & claimed no email mentioned a refund. I still had the email & offered to send it. I wasn't expecting a refund but wanted either a refund or my second shipment. They said they couldn't see my active account & transferred me. Again, they said Jenny Craig never gives refunds. I canceled online & didn't see anything about canceling my second shipment or not getting a refund. They said they'd resend the first order to cover the second, but I'd changed my meal options & wanted the updated shipment. They said it was too late to change. Jenny Craig lacks good customer service. They don't give refunds & failed to fulfill my prepaid service, despite waiting 4 weeks and wasting 30 minutes on the phone. They blamed me. This was my experience. I'd never recommend Jenny Craig—they care more about money than people.

  • Anonymous reviewed
    WeightWatchers.com

    It is an essential guide and I find there the motivation that I could not muster before. Plus, it works

  • Anonymous reviewed
    JennyCraig.com

    Jenny Craig didn't meet my expectations. The consultant seemed distracted, chatting with the secretary like best friends. She didn't focus on me or offer encouragement, just followed a script. Customer service set me up with another consultant who treated my questions about weight and food like they were dumb. It was all too scripted and confusing. Cancelled my plan because I wanted to lose weight efficiently, not deal with bad food and hassle. Wouldn't recommend Jenny Craig, go grocery shopping instead.