Reviews Summary

Swiss International Air Lines has a 1.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

5 stars
0 Reviews
4 stars
0 Reviews
3 stars
0 Reviews
2 stars
0 Reviews
1 stars
3 Reviews
Rating (1.0)

About company

Swiss International Air Lines (SWISS), Switzerland’s national airline, serves over 100 destinations in 43 countries from Zurich and Geneva, carrying 16.5 million passengers annually with a fleet of 91 aircraft. Renowned for embodying traditional Swiss values, SWISS is dedicated to delivering the highest quality in products and services. Its medium size allows for close customer relations and personalized service. Committed to sustainability, SWISS integrates responsible environmental practices into its corporate culture. As part of the Lufthansa Group and a Star Alliance member, SWISS links Switzerland with Europe and the world through quality air services.

Key Details:

  • Location: The company is headquartered in Basel, Switzerland.
  • Founders: Swiss International Air Lines (SWISS) is part of the Lufthansa Group.
  • Foundation Date: The company was established in the year 2002.

Customer reviews

Sort by:
  • Sort by:
  • Most relevant
  • By date
  • By rating
(1.0)
Just terrible.
by Boz

Just terrible. My friend and I traveled with bicycles in big suitcases. We paid for luggage at the airport after bad advice from their help line. They said no space, then suddenly found some but it was too late to load us. We got redirected on a day-long trip. The website keeps showing errors. Checking in is difficult. Finding or adding flights is impossible. No receipts when paying. No one acknowledges calls. Ryanair does better. The planes are alright, and staff are nice and helpful at check-in and on flights. But booking, customer service, and their terrible website drag them down.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
(1.0)
The flight itself is fine, but you might
by Brian Perry

The flight itself is fine, but you might not get your bags. For me, they lost my luggage and it's been 5 days now. I’ve made about 10 calls to "customer service" agents who are completely useless. If you have only hand luggage, go ahead, but if you check in luggage, beware. They seem to lose bags a lot. If it happens, you’re on your own to recover it. No one will help, and there is no accountability.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers
(1.0)
Swiss Airlines disappointed us.
by B.Merin

Swiss Airlines disappointed us. Mrs. Reiffers, the flight attendant, was extremely rude and unprofessional. Her behavior was shocking and disrespectful. She refused to give her name when we wanted to complain, which shows her arrogance. Swiss Airlines should address such behavior seriously.

Own this company? Claim & Respond Reviews with responses attract 🔥59% more returning customers and 🔥20% more first-time customers

Didn't find what you were looking for?

Feel free to ask your questions, and our team will be delighted to provide answers.

Similar companies