I hit the wall on my first redemption because I wasn’t sure which ID docs they needed. Support jumped in within the hour and walked me through the steps, plus how to upload from the mobile site without it cropping weird. Super calm, clear explanations, and they confirmed when it was reviewed. After that, my gift card request went through and showed as processed. Loved how professional that felt. It made the whole coin system make sense and took the stress out of it.