Reviews Summary

BooHoo.com has a 4.2 - star rating from 5 reviews, indicating a high level of customer satisfaction!

5 stars
4 Reviews
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0 Reviews
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1 review
Rating (1.0)

About company

Boohoo prides itself on staying ahead of the curve, offering the latest trends in women's and men's fashion. With inspiration drawn from the runway, celebrities, and street style, Boohoo delivers up-to-the-minute looks to keep your wardrobe fresh. From party-ready attire to laidback essentials and inclusive collections like Plus and Petite, Boohoo ensures there's something for everyone. With up to 100 new styles dropping daily, customers can always find what they're looking for. Plus, Boohoo's speedy next-day delivery service in the UK and international shipping options make it easy to get the latest fashion wherever you are.

Key Details:

  • Location: The company is headquartered in Manchester, United Kingdom.
  • Founders: BooHoo.com was founded by Mahmud Kamani and Carol Kane.
  • Foundation Date: The company was established in the year 2006.

Customer reviews

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(5.0)
I had a hard time returning my item
by Olivia

I had a hard time returning my item, so I reached out for help via Apple iMessage. Nico and Brian assisted me, and they quickly sorted out the return in just 5 minutes. Their assistance was really helpful.

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(5.0)
I had some issues with the app when
by TW

I had some issues with the app when attempting to make a return. Every time I selected a carrier, it showed an error message. I tried all the available carriers with no luck. The chat feature on the website wasn't much assistance either. However, when I reached out to Jay A. via Facebook Messenger, it was a great experience! They asked a few questions and quickly provided me with the QR code needed for the return. Thanks to Jay A. for the help!

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(1.0)
Received 4 items recently, and
by Tiegan

Received 4 items recently, and unfortunately, 2 of them appeared to be previously used. These items were noticeably creased, covered in fluff, and emitted an unpleasant odor. My attempt to address the issue with customer service proved to be a challenging experience. Despite explaining my physical disability, which makes it difficult for me to return the items in person, the customer service representatives were unhelpful and displayed rudeness. To exacerbate the situation, they proceeded to set up the return process despite my clear indication that it would be challenging for me to send them back due to my physical limitations.

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(5.0)
I had a complaint about an order and contacted customer service
by Fiona richardson

I had a complaint about an order and contacted customer service. Liselle A promptly responded and provided exceptional assistance. After reviewing images and a video of the item, she offered a replacement or refund without any hassle. I appreciate the efficient resolution and attentive support. Highly recommend their excellent customer service.

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(5.0)
I encountered an issue with a missing refund for an item I returned
by Consumer

I encountered an issue with a missing refund for an item I returned, but Joyce R swiftly resolved the matter without any hassle. Her prompt assistance and efficient handling of the problem exemplify excellent customer service. Highly satisfied with the outcome and the overall experience.

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