Vinero.co.uk

Checkout smooth, info clear

Found what I needed quickly and the product page spelled out VAT and delivery timing. Account setup was quick. No confusion in checkout and confirmation emails were prompt.

Quality matched the photos

Solid feel and neat finish. I felt satisfied opening the box because it looked like the listing. Would shop again.

Smooth registration and navigation

Account creation took a minute and the layout was logical. Help links covered the basics, and checkout in GBP was clean. No surprises, just worked.

Clear uk checkout experience

Vinero.co.uk presented prices with VAT shown, shipping timelines stated, and a straightforward returns page. I asked about delivery cut-offs and got a same-day reply. The site felt mobile friendly. What stood out was how transparent the fees and timelines were before I committed payment.

Dependable presentation and info

I felt assured by the clear policies and accurate pricing. Pages loaded quickly and details matched what arrived. That consistency earns trust, which matters to me.

Proper classy stuff

Just got my parcel from Vinero — finally! Ordered two cases of fine French wine. Took ages to arrive, but totally worth the wait. The bottles came in the original wooden crates with the winery’s logo — proper classy stuff. Really chuffed with it. Cheers!

They are improving.

This is my 5th time ordering from them. The last two deliveries arrived in under a week. I'm happy with how quickly they are getting things done now. It’s nice to see the progress and consistency with their service. Definitely will continue ordering from them.

This is my forth order of wine from Vinero.

This is my forth order of wine from Vinero. I noticed some good change this winter. They now use a global curier and it only took 5 days to arive.

Nice work Vinero!

Nice work Vinero! I got a box of Greek wine that I couldn’t find anywhere else. The courier sent me an automated email with a tracking number. The package came in good conditon.

I ordered 4 cases of Greek wine from vinero.es two weeks ago.

I ordered 4 cases of Greek wine from vinero.es two weeks ago. I live in a rural part of Spain. I tried reaching out to ask if they had more wines from the same Greek winery, but they replied after 5 days, by which time my order had already been sent. I got an email from FedEx about the delivery date. The wines arrived in good condition just 3 days after that.

They did not send my order, and they don't reply

They did not send my order, and they don't reply to messages or emails. I haven't received my refund, so this is a scam. Avoid this company. I purchased a 200e whiskey, but there was no package, no refund, absolutely nothing. I will report this to the police.

This site is a fraud, avoid it at all costs.

This site is a fraud, avoid it at all costs. I purchased £300 worth of wine a month ago, and it still hasn't shown up. There has been no update or email from them since I placed my order. I've sent 3 emails to the company with no reply. The UK phone number doesn’t work; I've attempted to call it several times. Very disapointing. Don’t make the same mistake I did.

I bought a variety of 15 Romanian wines

I bought a variety of 15 Romanian wines for delivery in the UK, and I'm very pleased with the order. The delivery took about 3 weeks because of new border rules. Customer service could use some improvement, but when I reached someone, they were really helpful. I'll surely place another order!

Ordered 10 bottles of wine.

Ordered 10 bottles of wine. Arrived today in great condition. Especially liked the attention to detail in the packaging.

After reading some reviews, I

After reading some reviews, I got concerned about ordering wines from here. But my experience turned out good. Wines arrived in 11 days, all good. Delivery driver was nice, waited for me a bit.

I just bought some rum bottles

I just bought some rum bottles from this site, spending over £100. Unfortunately, my order never arrived, and the seller hasn't responded to my messages. It seems like this website is run by scammers. I wouldn't recommend using it or buying anything. I give them a 0-star rating because they're not reliable and have terrible customer support. Be careful with your money!

I ordered wines and, despite some concerns raised by other reviews, my experience was excellent

I ordered wines and, despite some concerns raised by other reviews, my experience was excellent. The wines arrived in perfect condition just 11 days after placing the order. The delivery driver's communication was outstanding, and he even waited a few extra minutes for me to arrive home. This positive experience has alleviated any initial worries, and I'm pleased with the service. I recommend others to consider their own experiences and perhaps give them a chance, as my encounter was smooth and satisfactory. Cheers to a successful wine delivery!

Terrible experience

After spending approximately €280, I received a single confirmation email from EURO DRINKS DISTRIBUTION SRL and another from the company itself. Despite multiple follow-up emails and attempted calls to various addresses, there has been no response. This lack of communication raises concerns about their customer service reliability or, worse, the possibility of a scam. It's disheartening and strongly advises potential customers to exercise caution and, if possible, consider alternative options to avoid similar issues.

Nieuwe wijnen ontdekt

Bestelde een 6-pack Roemeense wijnen. Bestelling verliep prima, updates waren wat schaars. FedEx leverde na 12 dagen, douane ging vlot. Eén etiket beschadigd, klantenservice gaf een kleine credit. Leuke ontdekkingen voor een nette prijs.

Vraag over douane vlot

Klantenservice reageerde dezelfde dag op mijn douanevraag en legde uit welke info op het pakket moest. Dat maakte het bezorgen een stuk relaxter.

Leuke vondsten, lang wachten

Bestellen ging vlot, site laat case-deals goed zien. Daarna stil tot FedEx-bericht. Levering duurde 2 weken, waarschijnlijk door Brexit-douane. Dozen netjes, 1 etiket fout opgelost via mail. Fijne selectie, communicatie mag uitgebreider.

Een glas na drie weken

Toen de koerier eindelijk aanbelde en ik die Roemeense Fetească opende, voelde ik opluchting. Mooie neus. De weg ernaartoe was traag, maar ik glimlachte toch.

Nieuwe wijnlanden ontdekt

Site navigeert soepel, case-deals zijn duidelijk. Leerde rekening te houden met langere levertijd. De selectie verraste me positief. Heerlijk geproefd.

Eindelijk die Moldavische topper

Yes! Een fles van een kleine Moldavische producent gevonden die ik jaren zocht. Bestellen ging makkelijk, updates waren summier maar oké. Duurde wat langer door grensformaliteiten, maar die eerste slok maakte alles goed. Prachtige prijs ook.

Correcte service bij fout

Antwoord binnen een werkdag. Professioneel en helder over een verkeerd geleverd etiket. Ze boden een vervanging of deelrefund. Netjes opgelost, kon beter met proactievere updates.

Lekkere wijnen, trage route

De selectie beviel me, vooral het mixdoosje Spanje. Pakket kwam netjes verpakt, maar na bijna drie weken en met rommelige updates. Koerier vroeg onverwacht om invoerbijdrage, dat verraste. Uiteindelijk prima flessen, alleen communicatie mag echt strakker.

Wijn goed, wachttijd minder

Doos vol prima flessen, keurig verpakt. Maar joh, die weken wachten en dan ineens extra kosten aan de deur. Bedankt voor de verrassing. Smaak maakt veel goed.

Vriendelijke maar late hulp

Support reageerde beleefd binnen een dag, uitleg over vertraging was helder en ze volgden het pakket actief op. Mijn vraag werd beantwoord, maar levering bleef alsnog traag.

Ik had een bestelling geplaatst

Ik had een bestelling geplaatst ruim voor kerst, in de hoop dat alles op tijd binnen zou komen. Maar het liep helemaal anders. Geen verzendbevestiging, en na dagen wachten besloot ik contact op te nemen. Maar ja, de e-mailadressen werkten niet en het contactformulier leek in een zwart gat te verdwijnen. Inmiddels is het bijna kerst en ik zit hier zonder cadeau én zonder reactie van het bedrijf. Het voelt alsof ik tegen een muur praat. Nu ben ik maar met VISA bezig om mijn geld terug te krijgen. Echt een frustrerende ervaring en een enorme teleurstelling, vooral rond deze tijd van het jaar.

Netjes geregeld en duidelijk

Bestelde een set accessoires in GBP en het afrekenen verliep soepel. Website is netjes Brits-Engels, levertijden kloppen. Ik belde even over maatvoering; vriendelijke medewerker bevestigde het direct. Pakketje op tijd, keurig verpakt. Fijn dat de retourinstructies en btw-inclusieve prijzen duidelijk staan vermeld.