Bought a name necklace as a birthday surprise and the site guided me through fonts and length clearly. Communication was mixed. I got order emails right away, then silence until the shipping notice. When it arrived, the plating on the clasp looked scuffed. I opened a ticket with photos and support offered a remake, which took another cycle to produce. The second one looked much better and they covered the return. What stood out most, positively, was the customization options. Negatively, quality control on the first item and the time it added to the process.