Reached out during a promo week because my plan didn’t load. Response took longer than usual, around a day, but the trainer’s note was specific and included a short video link. They refreshed my account and extended the subscription by a little to make up for it. Not instant, but fair. Once it was fixed, the lesson reminders and checklists kept me on track. When sales are running, I’d expect a tiny delay, so don’t panic if replies aren’t immediate.