Absolutely HORRIBLE service with outright lies from phone agents and misrepresentations on their website. I have twice placed an order for the same product. The first time was for an international shipment where their website clearly states that all tariffs are paid. Wrong. The product was held by customs and money demanded of me. I informed CanadaPetCare by phone of the problem and they offered to refund the additional amount. No thank you, as filing customs paperwork is a nightmare. Refund still not received 10 days later. The second time I ordered for a shipment to the USA, and their website states: "Prompt Shipment Guarantee
All the orders placed on our website are shipped within 24 hours. Orders placed on a holiday or during weekends are shipped on the next working day. For any reason, if your order is not shipped within the provided time frame, we will notify you." WRONG. The order was not shipped for 3 days according to their records and they failed to notify me for 8 days. CanadaPetCare.com is a disreputable company that does not stand by its written guarantees.
