Took the quiz, set up a plan, and the portal was clean enough to swap recipes and change delivery dates. The first shipment arrived still cold, labels made portioning a no-brainer. My only snag was learning their cutoff times when I tried to pause a box late, which meant one extra charge before the change stuck. Lesson learned. Dog seems happy and stools settled after we stretched the transition. As a subscription, it’s modern and mostly effortless once you know the timing.