What worked well was the intake page and the option to approve edits before finalizing. I felt heard on pose and markings. The tough part was timing. Production stretched past the estimate and getting a clear status took multiple emails. The plush is soft and close, but one ear sits a little off from my photo. Support was polite, if slow. The part that stood out, positively, was the sentimental factor when it finally landed. Negatively, the communication gaps wore me down.