Between picking the size and pose, the site was simple and the instructions on uploading photos were clear. I added the optional preview, which helped me fix a tiny nose detail before they stitched it. There was a learning curve on how long handcrafted items really take, so I managed my expectations and kept an eye on email. Shipping arrived safely, no damage. Quality feels thoughtful and soft. I’m happy with the likeness, just budget extra time if you’re gifting it.