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  • Liam Nelson reviewed
    CanadaPetCare.com

    They explained the shipping origin, suggested tracked delivery, and confirmed delivery policy. My concern felt resolved quickly by email.

  • Leonard Jackson reviewed
    Smalls.com

    I've got mixed feelings about this service. The food is honestly fantastic, but the delivery? That's a whole other story. Every time I get my order, it's like the packaging's been through a war zone. The broth comes in this soft-pack that’s always torn up, and insulation material gets everywhere. Not to mention, at least one broth packet is always busted open. And the food boxes? They look like they've been kicked around for fun. The last one was soaked and ripped open, with food packets half-thawed and barely hanging in there. If I hadn't caught the delivery right away, it would've been a disaster. I love the food, but these delivery issues can't keep happening.

  • Zachary reviewed
    Smalls.com

    Honestly, I've never seen my cats turn up their noses at food like this before. Tried serving it every which way—warm, cold, mixed with their favorites—but nope, not happening. So I thought I'd just cancel, easy peasy, right? Wrong. This company only communicates through text or email, and I'm almost certain it's just some AI bot with no interest in actually helping. Seriously, it's 2026—how about a real phone number with real humans on the other end? My cats' disdain for this food is only part of the issue now. The lack of genuine customer service is what really grinds my gears.