Reviews Summary

TrueHarness.com has a 2.3 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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2 Reviews
Rating (1.0)

About company

TrueHarness™ aims to enhance the special bond between owners and their dogs with personalized harnesses. Their products include the dog’s name and owner's phone number, making life easier and safer. Customer feedback highlights how TrueHarness™ has strengthened relationships and provided peace of mind. They are committed to making the journey from design to delivery seamless and memorable. TrueHarness™ helps dogs have a stronger identity and fosters a unique connection with their owners.

Key Details:

  • Location: The company is headquartered in Los Angeles, California, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2019.

Customer reviews

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(1.0)
If I could rate lower, I would.
by arlene

If I could rate lower, I would. Bought the harness in July. My first buy was great. The second one was a total mess. After a month, I got the harness with the wrong name and a wrong product. I emailed them about it, and after days, they asked for pictures of the product and the shipping label, which I sent right away. They apologized and promised the right product. After another month, I got another wrong item. I contacted them again, sent more pictures and labels. They gave me a $4 refund on a $40 order. Their excuses were weak. Even though the product is fine, I won't buy from them again. Their customer service is terrible, and it’s now November, still waiting.

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(1.0)
Took way too long to get the harness after ordering it
by Mike Seibold

Took way too long to get the harness after ordering it. Waited 2 weeks for vacation. Got to crunch time, no customer service!! Some AI named Katie. Ordered a knockoff from Amazon for less money and it’s been fine!! AI Customer Service kept me waiting for over 90 days and won’t take the Harness back in an unopened package. DO NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY!! CHECK THEIR BBB TRACK RECORD.

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(5.0)
This is our 2nd Trueharness.
by Anonymous

This is our 2nd Trueharness. We got our first one before a trip to Alaska. We needed something to spot her quickly if we got split up. Trueharness has been great. The harness keeps her in check.

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