I had an experience that left me a bit frustrated. I was picking up a prescription and, honestly, waiting over 30 minutes felt unnecessary. It's like, why should it take that long? Then there's the mail-order service. I thought it’d be convenient, but it was slower than expected and way more expensive compared to just popping by the local pharmacy. It seems a bit off to pay double for something that takes longer. And let’s talk about consultations — 10 minutes just doesn’t cut it. It’s hard to get all your questions answered in such a short time. Overall, there's definitely room for improvement, especially in terms of efficiency and cost.