Setup call was friendly, they built a script for our dental office and tested transfers same day. Calls now forward after two rings and urgent cases get routed to the on-call. Messages land by text and email promptly. Minor tweaks early, then it just worked. Impressed by the professionalism.
Picked a local number, set time-of-day routing, and started taking calls the same afternoon. The features worked as expected. I had one billing question that took a day to sort, but the agent was courteous. Read plan minute tiers to avoid surprises.
Voice commands miss for me at highway speed, and some Packtalk Custom features need a subscription. That said, group mesh is rock solid and weatherproofing is real. Support swapped a flaky mount fast.