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  • Teresa Y. reviewed
    Flex Mobile

    I had to cancel a spare line and the portal did not immediately show it closed. I pinged chat, then called. Both were courteous, just a little slow to finalize the change. The last bill reflected a partial period and the agent explained why. Not a nightmare, just required two nudges. Save screenshots when you make account changes so you have a record.

  • Teagan B. reviewed
    DialPad.com

    Ported two numbers, connected Google Workspace, and had calls flowing the same afternoon. The admin side is intuitive and the live transcripts with highlights are actually useful after client calls. Routing rules took a little tinkering for after-hours. Price per user made sense for us. If you lean into the AI summaries, it turns meetings into action items without extra work, which is why we picked it.

  • Jordan M. reviewed
    DialPad.com

    Opened a ticket about MMS size limits and cross-carrier quirks. Got a response two days later that spelled out the caps and a workaround. Not instant, but the guidance worked and our messages stopped failing. Good enough for me.