Read 6 Real Customer Reviews of Cuballama.com

Business information:

[email protected] https://www.cuballama.com +17864086400

United States 1197 W 49th Street Hialeah 33012

Reviews Summary

Cuballama.com has a 3.2 - star rating from 6 reviews, indicating a low level of customer satisfaction!

5 stars

3 Reviews

4 stars

0 Reviews

3 stars

0 Reviews

2 stars

1 review

1 stars

2 Reviews

About company

Cuballama.com is a telecommunications company based in Toronto, Canada, with 51-200 employees. The company specializes in providing communication services to connect with Cuba. Cuballama offers mobile apps for Android and iOS, enabling users to make calls, send messages, and access other features related to Cuba. The company aims to facilitate seamless communication between individuals and their loved ones in Cuba. Cuballama's services are designed to be affordable and user-friendly, catering to the needs of the Cuban diaspora and those with connections to the island nation.

Key Details:

Location: The company is headquartered in Hialeah, Florida, United States.
Founders: Cuballama.com was founded by Victor Vaquero.
Foundation Date: The company was established in the year 2010.

Customer reviews

Sort by:

Sort by:
Most relevant
By date
By rating

(1.0)

I've been using this company's services for some

by Anonymous September 3, 2024

I've been using this company's services for some time now to assist my family in Cuba. Up until now, I've generally been satisfied with what they offer. However, in a recent situation, I ordered milk powder for my relative but received wheat flour instead. Whether this switch was due to a mistake, negligence, or something else, I can't say for sure. What I do know is that the item I paid for was not delivered, and that's a problem. Also, I find the 48-hour window to file a complaint quite unreasonable, especially considering that you operate in the United States. As a customer here, I expect better treatment. The monetary loss is minor, but the inconvenience to my relative is not, and your response has been unsatisfactory. This experience has led me to decide that I will no longer do business with your company, and I will make my dissatisfaction known whenever possible.

Own this company? Claim & Respond

(2.0)

Hello. I've been waiting for days to get confirmation

by Juan August 5, 2024

Hello. I've been waiting for days to get confirmation for a flight to Cuba, but I haven't received any response. I've called on different days and times with no luck. They also don't let me speak with a supervisor; that's not an option for customers. I need to get my luggage ready since the ticket is for this coming Friday, and I still have no confirmation. I don't understand what could be causing such a delay. The payment is already done. Poor customer service, bad management.

Own this company? Claim & Respond

(1.0)

Overall, this experience has left us disappointed

by Quirino June 20, 2024

The express delivery service promised by this company ranges from 7 to 15 days, but inconsistencies arise in their customer service's explanations. Whether it's 7-15 days after arrival in Cuba or solely business days, the tracking process lacks accuracy. This uncertainty leaves us questioning if our Cuban families will ever receive the items. Overall, this experience has left us disappointed, feeling misled, and considering this company's practices questionable at best.

Own this company? Claim & Respond

(5.0)

Charging my phone abroad with them

by Anonymous July 10, 2024

Charging my phone abroad with them for the second time. First time was quick. This time took a few minutes. Used their chat, got quick response to wait due to delays. Confirmed recharge from relative. Great service. I rate them 5 stars easily.

Own this company? Claim & Respond

(5.0)

I was hesitant about ordering a pricey

by Maike L July 23, 2024

I was hesitant about ordering a pricey solar plant and Dreo fans through their Amazon service. Cuballama proved me wrong. Quick delivery and great customer service!