Install smooth, contract long
Learning the handset felt natural and porting numbers went pretty quick. Contract term is chunky though, so read carefully. Training covered the bits my team actually uses.
4Com provides advanced business phone solutions tailored for UK SMEs. With over 20 years of experience, the company has supported more than 10,000 customers across the country. It has partnered with leading suppliers, including Panasonic, Siemens (now Unify), and Samsung. 4Com is now a Platinum Partner of HiHi, offering innovative phones with video functionality. The company focuses on improving communication systems to enhance business performance.
Key Details:
- Location: The company is headquartered in Bournemouth, United Kingdom.
- Founders: 4Com was founded by Daron Hutt.
- Foundation Date: The company was established in the year 1999.
4Com review: UK business phone systems and connectivity
4Com is a UK telecommunications provider focused on business phone systems, VoIP, connectivity and communications software. This 4Com review covers services aimed at small companies through to organisations with more than 100 extensions rather than consumer mobile plans. The company supplies and installs phone equipment, provides network access and broadband, and supports systems after installation. Its current portfolio is built largely around HiHi cloud telephony alongside selected on-premise solutions.
Phone systems, broadband and software
For smaller setups, 4Com lists packages with HiHi handsets, voicemail, call recording, call reporting and broadband. Medium-size deployments can add business mobiles, computer telephony integration and on-hold marketing, while larger installations may include dedicated leased lines and 24/7 support options. HiHi on Fibre Line is positioned for roughly 3–100 users; larger deployments can use leased-line infrastructure.
The service is sold as a configured business solution rather than an off-the-shelf handset purchase. 4Com handles installation and can provide the line, hardware and supporting applications as one package. Cloud options include mobile applications and remote software updates, while support covers both on-site and remote technical issues.
Contracts, pricing and customer conditions
4Com does not publish a single handset price for HiHi Fibre installations because quotes are built around the customer’s extension count, connectivity and software requirements. The company states that handsets may be supplied within about two weeks in many cases, while a full service transfer and installation can take roughly six weeks to three months depending on complexity.
Its code of conduct lists line rental, VoIP, broadband, non-geographic numbers, mobile devices, call-management software and maintenance among supplied services. Complaints are handled under procedures aligned with Ofcom’s General Conditions, including access to an approved alternative dispute-resolution scheme. Customers therefore enter a telecom service relationship with contractual charges and service terms rather than a standard retail order with ordinary delivery and returns.
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