Customer service tone can be brusque if you step outside policy. Returns have rules, and they stick to them. That said, the prices are excellent and digital delivery is blazing fast. I’ve learned to read the T&Cs before hitting buy, which, fair. When it aligns, it’s smooth and cheap. When it doesn’t, expect firm answers. I still shop here for codes and subs because value talks, even if the bedside manner doesn’t.