Reviews Summary

Tesla.com has a 2.0 - star rating from 3 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

Tesla's mission is to accelerate the transition to sustainable energy. It debuted its first product, the Roadster, in 2008, followed by the Model S in 2012 and Model X in 2015. The Model S won Consumer Reports’ Best Overall Car and Motor Trend’s Ultimate Car of the Year, while the Model X earned top safety ratings. In 2017, Tesla introduced the Model 3 and Tesla Semi, followed by the Cybertruck and Model Y in 2019 and 2020. Tesla also offers energy storage solutions with Powerwall, Powerpack, and Megapack, and became a vertically-integrated sustainable energy company after acquiring SolarCity in 2016.

Key Details:

  • Location: The company is headquartered in Austin, Texas, United States.
  • Founders: Tesla.com was founded by Martin Eberhard, Marc Tarpenning, Elon Musk.
  • Foundation Date: The company was established in the year 2003.

Customer reviews

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(2.0)
While I enjoy my Tesla, my service experience
by Frank

While I enjoy my Tesla, my service experience has been quite disappointing. I drove 4 hours to the nearest center to have my suspension checked for the 4th time in 18 months. They've performed 4 alignments but haven’t fixed the suspension issue. When I arrived before 5pm to get a loaner, the service center was locked and empty. I had to wait 20 minutes for an Uber, which was involved in an accident on I-25, causing us to hit the railing. I would have been safer in the promised loaner while my car was being serviced. Overall, Tesla needs more service centers, loaners available until 5pm on weekdays, especially for long drives from places like Colorado, and they need to fix the suspension properly and stop charging so much for alignments that don’t solve the problem.

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(2.0)
Tesla Model 3 2021, battery failed at 17900 miles
by Mark

Tesla Model 3 2021, battery failed at 17900 miles, under warranty. Got alert "max charge and range may be reduced, okay to drive, book service soon". Service request booked, told waiting for parts. Month later still waiting, needing new HV battery pack. Max charge dropped 70% then 39%, not charging, car unusable. Need it for work and airport in 2 weeks. Trying for loan car from Tesla, no care, service or support. Endless phone menus, shocking. With issues with 3 Teslas, won't buy more unless they fix it. Shouldn't happen at 17k miles, seems common online.

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(2.0)
I purchased a Model Y last year.
by ASM Sohel Azad

I purchased a Model Y last year. The savings on gas are now lost due to sudden price drops in 6 months. I tried to reach them multiple times for compensation, but got no help. Now it's $10,000 cheaper. There are so many Teslas around, so resale value won't be good. It might be smarter to get a hybrid car instead. I have 3 and my fuel costs are similar to charging an EV.

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