Tesla.com

While I enjoy my Tesla, my service experience has been quite disappointing. I drove 4 hours to the nearest center to have my suspension checked for the 4th time in 18 months. They've performed 4 alignments but haven’t fixed the suspension issue. When I arrived before 5pm to get a loaner, the service center was locked and empty. I had to wait 20 minutes for an Uber, which was involved in an accident on I-25, causing us to hit the railing. I would have been safer in the promised loaner while my car was being serviced. Overall, Tesla needs more service centers, loaners available until 5pm on weekdays, especially for long drives from places like Colorado, and they need to fix the suspension properly and stop charging so much for alignments that don’t solve the problem.

Got my Tesla wall connector a while back, and it suddenly stopped charging my car. I figured, "No biggie, it's still under warranty." Hopped onto the Tesla app, followed the steps. But wow, what a headache. They made me jump through so many hoops, asking for all sorts of tests and details. Felt like I was talking to a wall, not a person. They even wanted me to provide the entire wiring scheme – like, I'm not an electrician! Had it installed by a Tesla-approved company, for crying out loud. Suggested they send someone to check it out, but got absolutely no response. Still can't use the connector, and honestly, it's shocking how Tesla handles this stuff.

Today was a bit of a nightmare. Around 3:30 PM, my husband contacted Tesla through their app because our Model X had a major steering issue. We couldn’t drive it, so we needed roadside assistance. Fast forward to 9:05 PM, and we were still stuck at Step 1—the app had acknowledged our request, but nothing else happened. By 4:30 PM, I decided to call the AA. They showed up in just 30 minutes but couldn't do much since it was an electrical issue. They said we needed Tesla’s roadside assistance to tow it for repairs. In my 40 years of driving, I’ve never seen such a poor response to an emergency.

Tesla Model 3 2021, battery failed at 17900 miles, under warranty. Got alert "max charge and range may be reduced, okay to drive, book service soon". Service request booked, told waiting for parts. Month later still waiting, needing new HV battery pack. Max charge dropped 70% then 39%, not charging, car unusable. Need it for work and airport in 2 weeks. Trying for loan car from Tesla, no care, service or support. Endless phone menus, shocking. With issues with 3 Teslas, won't buy more unless they fix it. Shouldn't happen at 17k miles, seems common online.

I recently bought a Tesla and ran into some issues. When I called their customer service, I was cut off twice by different reps. One of them was downright rude, and I had to argue just to get any assistance. Honestly, this isn't what I expected from a company like Tesla. The staff in Dublin seem unhelpful and not interested in resolving problems. They either need better training or maybe even replacements. Someone should really let Elon know how bad the customer service is getting. It was a frustrating experience, and it made me question my purchase.

I purchased a Model Y last year. The savings on gas are now lost due to sudden price drops in 6 months. I tried to reach them multiple times for compensation, but got no help. Now it's $10,000 cheaper. There are so many Teslas around, so resale value won't be good. It might be smarter to get a hybrid car instead. I have 3 and my fuel costs are similar to charging an EV.