Reviews Summary

MensTuxedoUSA.com has a 2.0 - star rating from 5 reviews, indicating a low level of customer satisfaction!

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Rating (1.0)

About company

The team behind this venture boasts extensive experience in the menswear industry, ranging from economy to luxury lines. With 15 years of immersion in the market, they leverage their network in manufacturing and design to curate top-notch menswear. Their mission is to offer the latest designs in formalwear at accessible prices, catering to various occasions like weddings, proms, and business events. They emphasize providing the best value for customers, ensuring they look their best at any gathering. Positioned as a one-stop-shop for formalwear needs, they invite customers to experience their offerings firsthand.

Key Details:

  • Location: The company is headquartered in Los Angeles, California, United States.
  • Founders: MensTuxedoUSA.com was founded by Matt Black.
  • Foundation Date: The company was established in the year 2018.

Customer reviews

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(2.0)
My views on the company aren't great.
by Kim

My views on the company aren't great. Customer service isn't good - only can talk via email, phone's no help, always says no one's there 'cause of covid, which is dumb. Returns or swaps cost a lot - $25 fee just to swap, and you pay to send stuff back, no labels provided. Got 2 white suits, both had black marks.

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(4.0)
The Toby Maguire Gatsby
by Anonymous

The Toby Maguire Gatsby suit came pretty fast. Ordered Sat, came next Wed (LA to Tucson). Was worried Mon and Tue when FedEx status said "label printed" but not picked up. Saw bad reviews, called them, got old "nobody is here/COVID" recording. Relieved late Tue when got response from MTUSA, but they just gave tracking number again. Checked it, said "arrived in Phoenix to be delivered Wed mid day". And it was. Fit nicely, herringbone good, color close. Design just like in picture, but no wide lapels.

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(2.0)
I wish I had checked them out before buying.
by Eric

I wish I had checked them out before buying. Their products are terrible! They don't match what they show online and the quality is poor. Plus, if you want a refund, they take away 20% for restocking.

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(1.0)
I strongly advise against purchasing from this company
by JR

I strongly advise against purchasing from this company. They sent me the wrong suit, then only offered a small discount to keep it. Their customer service is virtually non-existent; you can't even reach them by phone, and emails go unanswered. It seems like they're operating out of a garage, and the whole experience has been nothing short of frustrating. Save yourself the hassle and avoid this company at all costs.

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(1.0)
My suit order was "lost" by FedEx
by Paul

My suit order was "lost" by FedEx, and despite reaching out to customer service, I received no response. I'm left with no choice but to initiate a chargeback to reclaim my money.

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