Safe & Vault Store.com

Starting with the buying process, it would be helpful if they let customers know about shipping to residential areas with a semi-truck. They weren't ready for delivery to my house. They used FedEx for shipping, but unfortunately, the safe arrived scratched up and damaged. I had to reject it and ask for a replacement. The second one arrived after 5 weeks, and they used another shipping service, but once again, if you have a long driveway, be prepared to haul it yourself as they just drop it where they pull up. Regarding the new safe, it was okay. However, mine was missing 10 shelf clips upon delivery. Also, the size is misleading. The door organizer attachment takes up around 9 inches when closing the door, reducing the available space for guns. I had to remove the rifle mounts in the door just to be able to shut it properly. I wouldn't recommend purchasing this safe unless you specifically need something with shallow depth or if you have only a few guns.

When my partner and I were hunting for safes, we checked out a nearby safe store and browsed online for options. We kept going back to the Safe & Vault Store website. They have a lot of safes to choose from and the descriptions are really detailed. Plus, they provide helpful info on Safe FAQ's and shipping choices. Once we had a good idea of which safes we wanted, I called Safe & Vault Store and spoke to Brandon. He was really helpful and walked us through the delivery details, which was tricky because of our long driveway and living on a cul-de-sac. Brandon also suggested a safe mover who did a great job. He was always available to answer questions and helped us change the vault security code later on. We're really happy with our experience with Safe & Vault Store. Brandon deserves a Five Star Rating too!

I acquired a reasonably priced safe from the company, and despite some minor damage during shipping, their customer service promptly addressed the issue. I contacted them, and they efficiently handled the situation, securing a settlement from FedEx, resulting in a partial refund. Overall, I'm content with the resolution and appreciate their responsive approach to addressing concerns.

Fantastic purchase journey, effortlessly assembled. Accidentally damaged a bolt, reached out, swiftly received 2 replacements. Opted for the larger option, and it indeed matches the space claims. Remarkable company with consistently reliable customer service from initiation to conclusion, making the entire process seamless and satisfying.

The website is super user-friendly. The product lineup? Top-notch, had a ton of options to pick from. Plus, they were right on the money with shipping – got my stuff right on time. And let's talk cash – the pricing? More than fair, no complaints there. Overall, a solid experience with this company.

The product I ordered was on backorder, and while I understand such situations, I found the communication during the extended backorder period to be lacking. Unfortunately, the ship notification they provided had a broken link, adding to the overall frustration of the experience.

Ordered something that the website claimed was all good in stock land. Exciting, right? But hold on, as soon as I paid up, boom, status changed to back order. Talk about a letdown! The old bait and switch got me good. Not the smoothest start to this shopping adventure.

Got sent two shelves and clips that are basically unusable. They hit me with a "if you're handy, just cut the boards" line, but then turn around and say it's too pricey for them to make the modifications. And to top it off, they still can't get my name right. SMH.

I inquired about the AmSec gun safe, and they honestly disclosed a March backorder but presented a superior alternative. My satisfaction is notable. The safe's delivery was smooth, well-protected, and flaw-free. It precisely matches my desired specifications.

Effortless navigation through various models facilitated a straightforward selection process aligning with my requirements. The online ordering experience was smooth, resulting in a timely delivery of the chosen product in satisfactory condition.

The product faced a delay, and the safe required different batteries for proper functionality, not the ones provided. Despite these issues, the customer service displayed a friendly and responsive attitude when contacted.

Got the safe on time. They had what I needed in stock. The safe was packed good and arrived in great shape. The cost was fair and the delivery was free.

The salesperson was quite helpful and patient. They stayed on the phone as we waited for my credit card company to approve the transaction.

The safe got here with dents on the surface, and I needed a return label for extra parts I bought but didn't use. Never got that label.