Flexcar.com

Sign up was easy, but car was not good when delivered. Interior had many marks and debris. Third row seat won't fold down right. Cleaning is my job or pay heavy fee. Changing plans is confusing. Wish I could choose plan for next cycle. Billing is confusing too.

Flexcar seems like a cool concept and they make it pretty easy to get one. The downside is my car has been making rattling sounds since day one and I have to take it to the shop or pay $199 to swap it. It's a hassle because the shop is 45 minutes away. The mileage adds up fast and I'm not sure if it's worth it anymore. What's good is you get service, insurance, and car washes included for $249 a year. Swapping cars isn't easy though, and you'll get charged even if you go to their hub. But overall, it's cheaper than regular car rentals without a down payment or ownership hassle.

I was about to pull the trigger on a used car when a friend mentioned Flexcar. The idea of getting into a 6-year loan (with high interest payments) to a possibly unreliable used car wasn't sitting right with me. Decided to try Flexcar which ended up being a great decision – there's no down payment, and it's month-to-month, so I can walk away anytime if I need to. Nice having the option to return or swap my car out but also just to keep my current car for as long as I want (price is lower than what the used car would've been – and insurance and maintenance comes included in the monthly cost, so I didn't have to go price shopping for that / worry about any surprise bills that could arise if my car has an issue)

Really handy, it's an option when you need a car but don't wanna commit to buy. The team is super nice, and everything was quite easy.

Flexcar is awesome for saving money on daily commutes. Raqel is great, makes the experience positive.

The company is okay, but it would be better if they had more miles or unlimited miles. I got the car for backup, but now I have to use it a lot, which makes it costly with paying for miles. But Flex made it easy to get the car. No other issues, maybe they could give bonus miles monthly.

Wow, this company is really something else! They've taken greatness to a whole new level. I'd even be willing to trade in my 2022 Ram for their product.

Between 11 and 11:15 am today, I had a concerning encounter with a Flexcar driver. Their white truck was speeding excessively on 285 South, going over 90 MPH. This reckless driving nearly caused me to crash into an 18-wheeler while I had my kids in the car. I reported the incident to the police, providing whatever details I could gather, including the observation that the driver seemed to have long blonde hair. It was a dangerous situation that could have had serious consequences.

I had a problem with my rental car when the battery died, and they wouldn't provide a loaner. Plus, they insisted that I had to be at home for the dead car to be towed. On top of that, there were lots of extra charges I wasn't informed about. I wouldn't suggest using this company.

My interaction with the customer care representative was okay. While I appreciate the appearance of the truck I received, there are some notable issues. The vehicle carries a distinct smell of weed, and there is noticeable shaking that suggests potential transmission issues. It would be beneficial if these issues could be addressed promptly. Additionally, there is considerable paint damage at the back, accompanied by a broken piece of hatched plastic. Despite these concerns, the overall quality of the truck is satisfactory.

I appreciate this chance. Though I can manage a standard car payment, finding a service that bundles insurance, maintenance, and roadside assistance into one fee is quite unique. As an accountant, I question the profitability of Flexcar, but prioritizing a strong customer community and dominating demand with quality services seems more crucial! Kudos to Flexcar for providing this option, and I hope they continue to thrive and expand their reach!

In my quest for sensible bargains over the years, stumbling upon Flexcar stands out as a game-changer. Using it for several months has brought immense satisfaction, casting doubt on the viability of returning to traditional car ownership. The service is straightforward, hassle-free, and budget-friendly, making us content Flexcar customers.

FlexCar has proven to be a game-changer in simplifying my driving life. The relief from the financial burden of insurance, maintenance, and other car-related expenses is unparalleled. Opting for a long-term rental with FlexCar provides a stress-free experience with predictable monthly costs, inclusive of services like oil changes, roadside assistance, and insurance. The newer, reliable car, coupled with excellent customer service, adds to the overall satisfaction. Despite initial suspicions, the reality of one comprehensive monthly expense without the hassle of contracts or surprise costs has made FlexCar a valuable and convenient choice for hassle-free driving.

The delivery was satisfactory, but improvements are needed in adhering to the guaranteed schedule, causing inconveniences. Manual payment options are lacking, relying on them to initiate transactions. The membership fee should cover vehicle swaps without additional charges, with a reasonable limit. Plate discrepancies make customers feel like outsiders; state fees should align with residency. Despite these concerns, the car itself is impressive, yet the high monthly cost of $900 feels exorbitant. In hindsight, better awareness of these issues would have influenced a different decision.

The concept is promising, yet the speed at which mileage is consumed becomes apparent only when the bill arrives. The cost doesn't align with practical usage; a more reasonable mileage package is warranted. Limited travel options leave me confined to the monotonous routine of commuting between work and home, which is somewhat disheartening.

This car service is undeniably user-friendly, providing convenience. Yet, undisclosed and exorbitant fees, like the unanticipated $199 charge for switching cars, are a major downside. The inexplicable $199 cleaning fee, even on the initial transaction, raises eyebrows. Such unpredictable charges may steer one towards reconsidering ownership or leasing options.

Terrible experience overall. The mandatory annual membership fee is a major drawback. The trial period is misleading as canceling within two weeks means surrendering the rented car. Opted for pay-as-you-go, but got charged for an additional 200 miles twice, despite photographic evidence sent to support. Promised audit never happened. Refund only materialized after persistent follow-ups post-vehicle return. The sole positive aspect was the punctual and courteous car drop-off and pickup personnel. Won't consider their services in the future.

I'm currently in the process of swapping out a car that was delivered damaged and reeking of smoke. The customer support team is insisting that I take time off work to address the issue, as they claim their team didn't notice the damage during inspection, seemingly trying to pin it on me. However, I immediately noticed and pointed out the damage to the person delivering the car, who acknowledged it and documented it with photographs. Despite this documentation, they refuse to acknowledge the pre-existing damage and vehicle condition. I've repeatedly asked them to contact the drop-off person who noted the issues, but they won't. Based on previous reviews, I fear they might attempt to charge me for the damage and force me to take personal time to deal with problems clearly their fault. If these issues aren't addressed promptly, I'm considering involving an attorney, as it's frustrating that their customer support has proven so unhelpful.

I returned the car as requested, but they claimed it wasn't returned and even reported it as stolen. The harassment I faced was absolutely ridiculous. Even when they had possession of the car, they told me they had it. I won't be dealing with them again, and I wouldn't recommend them to family or friends.

I was really impressed by how professional Flexcar operates. They were super responsive and knew their stuff inside out.

I had a really bad experience with Flexcar. They insisted on credit cards, not debit cards. I don't get it – as long as you have a job, direct deposit, and make payments, it should be fine to use a debit card. When I first applied, it allowed me to use my Chime Credit Card, and it let me add my card. But then, someone stole my credit card, so I had to order a new one. Now, it won't accept my card. So I never got the chance to book a vehicle. It's frustrating because I'm shelling out thousands with Enterprise. I thought I could save some bucks. OMG