Drivego.com Reviews - 15

I was really pleased with how easy it was to get my GO car.

I was really pleased with how easy it was to get my GO car. From the moment I began the process, the car was delivered in just 1 week. Terri was helpful, always answering my questions quickly through text. The delivery was fast and smooth. Great experience overall!

I was happily surprised

I was happily surprised with how easy it was to get my GO car. It took a week to get it delivered. Terri helped me a lot by answering my questions quickly. The delivery was fast and easy. Good experience!

The process is simple and the car is good!

The process is simple and the car is good! The first car I chose wasn't ready, but then another one in a new color popped up, and I actually prefer the new color. Since I work remotely, I don't use the car much, so I picked the lowest mileage plan. I like that unused miles carry over! There was a small issue with delivery time, but it sorted out well. Overall, a good experience and helpful customer service!

At DriveGO

At DriveGO.com, the subscription model is a mixed bag. While the transition to another vehicle during the recall was smooth, and the $100 off for the next year was acceptable, there are some downsides. I had banked over 5,000 miles that I paid for, but DriveGO.com decided to take them away without any credit, which feels unprofessional. Moreover, the process of returning and exchanging vehicles to save $400 is inconvenient and not customer-friendly. The convenience of DriveGO.com's service is commendable, and I appreciate the efforts of Eric and Terri. However, the lack of consideration for loyal customers like me is disappointing. The decisions seem to favor the company rather than the customers. While I initially considered giving 4 stars, the aforementioned issues led me to settle on 3 stars. I hope DriveGO.com can address these concerns and improve their service to warrant a higher rating in the future.

I was affected by the recall too.

I was affected by the recall too. I didn't like returning the vehicle, but it's not a lease, it's a subscription. Getting another vehicle was easy, and the $100 off for the next year is okay. But I'm upset about losing over 5,000 miles I paid for with no credit. GO could've handled that better. Also, having to spend a day to exchange vehicles to save $400 isn't good. It seems like every decision benefits GO, not the customer. Shame on you, Michael B. Besides that, using GO is convenient for me. Eric and Terri are great. I was going to give 4 stars because I like GO and the subscription ease. But I gave 3 stars because Michael B didn't treat loyal customers fairly. You should've done better, Mike B, to reward loyal customers. Show me you deserve another star or two, and I'll upgrade my review.

I had a frustrating experience

I had a frustrating experience with DriveGO.com. They delivered the car two months later than promised, which was a letdown. Additionally, as a new customer, I was charged for miles per month, resulting in a hefty bill during my second month due to an early road trip. While they eventually changed this policy, there was no credit or reimbursement provided for the extra charges. To add to my disappointment, my monthly insurance costs increased, and they started imposing a credit card processing fee. The final blow was when they abruptly canceled my subscription with just a 30-day notice. Throughout the 14 months, their explanations always seemed like boilerplate excuses, leaving me feeling frustrated and misled. Overall, my experience with DriveGO.com was not up to par, and I would hesitate to recommend their service to others.

I also was affected by the recall

I also was affected by the recall but instead of focusing on the negative, I moved forward. I understand what happened, I did not like that I have to return the vehicle, but it is not a lease, it's a subscription aka long term rental. The transition to get into another vehicle was pretty much painless and the $100 off for the next year is acceptable. Now, for the downside. Amid the chaos, I have banked over 5,000 miles that I paid for, they are simply going to vanish with zero credit, this is pretty unprofessional. GO could have come up with a better plan than just taking customers mileage bank with zero credit. Also, the fact I have to take a day to return and exchange the vehicles to save $400 also is pretty bad on GO'S part. Seems to me every decision they made benefits GO and not the loyal customer. For that, shame on you Michael B. Other than that, using GO is very convenient for me, Eric and Terri are great, no need to take anything out on them. I was leaning towards 4 stars because I like GO and the ease of the subscription. I chose 3 stars because of the way Michael B chose not to be fair and reward loyal customers that stay with GO by taking our mileage banks without credit and for the $400 return the car fee and pick up new one. Mike B, you should have done better to reward your loyal customers. Show me you deserve another star or two and I will upgrade my review.

The experience with DriveGo

The experience with DriveGo was a series of challenges and frustrations. They insisted on an early return of the car, causing inconvenience and even threatening legal action while I was abroad. Dealing with their service department was a headache, marked by disorganization, changing policies, and limited coverage for service expenses. I faced issues with an engine light, and when a rodent entered the car engine, they avoided addressing the problem. Their chosen service provider had explicit instructions not to check the rodent issue. Additionally, I was charged an extra $100 late fee for a violation that they failed to pay on time, citing USPS issues. The accounting manager's rudeness further soured the experience. Returning the car was a relief, and I'm glad to be free from the hassles of dealing with DriveGo.

The saying "Too good to be true" is

The saying "Too good to be true" is quite fitting in this scenario. The contract terms heavily favor the business rather than the individual. A sudden notice to return the car was issued, citing unfavorable business conditions. Despite planning to keep the car for over a year and accumulating miles, I was given only ten days to return the vehicle, forfeiting the accumulated miles without any extension. The return location was inconvenient, and there was an unusual request not to write negative reviews in exchange for a monthly fee, an offer I declined. It's crucial for potential customers to carefully consider the business model of DriveGo and weigh their options, as leasing might offer better long-term deals than this subscription model.

I have echoed all the

I have echoed all the devious tactics users mentioned below. I did not receive a response from Go when I was told to return the car, making it seem like I had no other option. Sofar, there have been no incentives to stay with their service, which only adds to the inconvenience. As someone working in finance, I am aware of how CFPB complaints must be taken seriously. When I lodged a complaint to Go, nothing was done. despite market conditions, it is hard to comprehend how they expect to make it as a start-up when their customers are experiencing this.

Man, these guys used to be coo

Man, these guys used to be cool. Started my subscription when they were just getting going, snagged a sweet deal. Always paid up on time, treated the car like it was my firstborn. But guess what? Today, out of the blue, they drop the bomb – canceled my subscription thanks to some "unforeseen circumstances," aka "we found folks who'll pay us more." Gave me a 30-day heads up and threw in the option to either buy the car or pick another one for an extra $300/month. Not exactly a high-five to their OG customers. Subscribers, keep those eyes peeled.

So, a year back, I signed up

So, a year back, I signed up with Drivego, all cool, right? But hold up, they pulled a fast one – chopped off features, jacked up insurance, and out of the blue, hit me with a 30-day eviction notice for the car, blaming "unforeseen circumstances." No deets, just 'return the car, pal.' And get this, they want me to drive hours to return it or cough up 400 bucks for a pickup. Total scam alert! They're playing dirty with their customers. Big fat nope to subscribing with these folks!

I can't believe this!

I can't believe this! GO has been ignoring me for 17 long weeks. I've been sending them emails since July, and they owe me more than $700. Why on earth is this company ignoring their responsibilities? I feel like they're taking me for a ride, deceiving me, and just feeding me lies. This is beyond frustrating. 😡 But you know what? I won't give up. I'll keep chasing them down to get what's rightfully mine. To anyone reading this, pay attention to the warnings about GO. 🚫

So, let me tell you, just like

So, let me tell you, just like everyone else is shouting from the rooftops – this startup is as shady as it gets. It's like they're playing business bingo without knowing the rules. You lock in a contract with clear terms, but hold on to your hat because they're doing the cha-cha with those terms faster than you can say "scammer." Talk about a rollercoaster you didn't sign up for.

I'm a customer who experienced early

I'm a customer who experienced early car repossession due to the company's financial struggles, as disclosed by their customer service representative discussing interest rate adjustments. It's essential to carefully review the complete terms before making any decisions.