Withfaye.com

App-first insurance that helps

Bought a plan in minutes and the flight delay alerts started before the airline app did. A small baggage delay claim paid to the wallet the next day. They did ask for strict docs, but chat coached me through.

Chat answered claim docs

Asked which receipts were needed for interruption cover. Reply arrived in minutes with a checklist. Uploading via the app was painless.

Traveling with kids can be

Traveling with kids can be unpredictable, right? So, there we were in Ireland when our little one suddenly fell sick. Thankfully, Faye came to the rescue! Their app was a lifesaver. It helped us quickly book a video visit with a doctor, which was super convenient. Plus, they had this amazing pharmacy map that showed us where to get the meds without any hassle. What really impressed us was the follow-up from Faye's team. They reached out to make sure we were okay and offered extra support. Honestly, having Faye made the whole experience a lot less stressful. We’re definitely sticking with them for all future trips!

I had a pretty frustrating

I had a pretty frustrating experience with Faye. I was trying to sort out a $102 discrepancy between what my travel group’s receipt showed ($2799) and what my credit card statement reflected ($2900). After explaining multiple times that I had upgraded my room, and submitting every invoice I had, I discovered on my own that the $102 was a service fee. Then, I got an email saying I could only claim up to $2000, even though my receipts clearly showed I paid $2900. No one reached out to clarify if I wanted coverage for just $2000. It took about two weeks to get the $2000 claim processed, but I still lost $800. Their customer service was really disappointing and unprofessional. I won’t be using them again.

I was traveling abroad when

I was traveling abroad when I realized I was running low on my meds. Panic started to set in, but then a friend mentioned Faye. They pointed me towards AirDoctor, and before I knew it, I had an appointment with a doctor in just 30 minutes. What really blew me away was how the Faye team kept checking in with me, making sure everything was going smoothly. It felt like having a little support squad on my side. I can't imagine trusting anyone else with my health needs now. Faye’s definitely earned my loyalty with their amazing service.

Working with Jason was like

Working with Jason was like catching up with an old friend. He’s got this knack for making everything easy to understand and never makes you feel silly for asking questions. I had a bunch, and he was patient with each one. What really stood out was his sense of humor – it made the whole process enjoyable. Even when things got a bit tricky, he handled it all with empathy and care, like he really cared about getting things right for me. I felt looked after, not just like another customer. No doubt, I'll be back again because service like that isn’t something you find every day.

Faye gave us the protection we required

Faye gave us the protection we required while traveling overseas. Luckily, we didn’t run into any problems and had no need to submit any claims.

Our time with Faye was smooth and comforting

Our time with Faye was smooth and comforting. The airlines lost our luggage when we got home, and we were relieved to have insurance in case it wasn’t found. Luckily, after 5 days, it showed up at our door. Still, we were glad to have Faye’s support, in case it didn’t arrive. As seniors, Faye provided us with reassurance during this issue and throughout our journey. Worth every penny!

Before we arrived in Calgary, a terrible

Before we arrived in Calgary, a terrible hail storm had wrecked many rental cars. They warned that hail might hit again the next day. I knew we had rental car coverage with Faye, but wasn't sure if it covered hail damage. I called Faye and got a real person on the line right away who explained the coverage included natural disasters. She was so fast to reassure me, and I enjoyed my trip knowing I was protected.

I needed to have an injury examined, and the support from

I needed to have an injury examined, and the support from Faye was really good. Through a helpful text chat, they guided me on how to use the app to book with an English-speaking provider. The insurance covered the appointment directly, so no need for a reimbursement claim. The doctor assured me my elbow wasn’t broken and gave a timeline for when the sharp pain should ease. Very comforting. I liked how simple it was to get the appointment through the app. The hospital was clean, easy to navigate, no waiting, doctor was knowledgeable and spoke good English. A nice experience! There was also an email follow-up from a Faye customer service rep a few days later. Really nice!

Had a big issue when my payment

Had a big issue when my payment and travel insurance application were missing. The customer support person quickly fixed it with some emails back and forth.

Travel insurance with good medical

Travel insurance with good medical coverage and provisions for lost luggage, trip cancellation, theft, etc., gave me peace of mind to truly enjoy my trip without any worries!

My hubby and I were on a Greek

My hubby and I were on a Greek vacay when he got a bad gall stone blockage. Faye sorted out air transport to Athens for treatment. They were mega professional and their customer service rocked! Highly recommend Faye!

It’s a good feeling to know that if something

It’s a good feeling to know that if something goes wrong on a vacation, there's someone to help resolve problems.

FAYE WAS AWSOME

FAYE WAS AWSOME! Company lost two luggage bags. While reporting this to lost and found at the airport started a chat session with Faye, they were quick to provide the coverage purchased along with details. Glad we had all requested documents in support of claim and once provided a claim number was assigned and shared. Airlines found and returned luggage the next day late afternoon but in that time Faye helped cover cost of needed items via a card which I was able to load directly into my apple walet, just great!

I feel really good about Faye Insurance.

I feel really good about Faye Insurance. I feel secure knowing they provide great care, coverage, and convenience. I'm excited about staying longer in Costa Rica next time and maybe exploring Colombia and Peru. South America is stunning! The plan details were interesting to read. Thanks a lot! I'll use Faye Insurance again for my trip to Tanzania in the fall and in the future. I'll keep the app on my phone too...

I was happy to extend my

I was happy to extend my trip by 2 days. Called insurance company and spoke to agent quickly. They said no extra charge. Got new policy fast.

Our trip went well, and we didn't

Our trip went well, and we didn't have to rely on our travel insurance. It was good to know it was there just in case. That's pretty solid for insurance!

While I didn't require any benefits, the

While I didn't require any benefits, the reassuring communication about available assistance made a notable impact, earning my positive rating for the company.

We opted for Faye for our travel

We opted for Faye for our travel and medical insurance due to several factors. Acquiring the policy was straightforward, and the website's clarity stood out. The pricing was competitive, offering satisfying coverage. When we needed to extend the policy by a month, the process was swift. Faye's iPhone app proved to be excellent. The overall experience and value provided by Faye are noteworthy.

My experience with Faye has been

My experience with Faye has been disappointing. Despite having a "for any reason" policy, the reimbursement for my canceled trip due to a health emergency has been agonizingly slow. It's been almost 6 weeks since I filed my claim, and I'm still waiting. Faye's claim of accessibility falls flat, as phone calls only lead to recordings with no human assistance. The evident lack of staffing suggests a serious understaffing issue, making the overall process frustrating and unsatisfactory.

My bags encountered a significant

My bags encountered a significant delay on an international flight, resulting in frustration. The claims process took nearly a month, and the company's coverage only applies to outgoing flights, neglecting issues on return journeys. The delayed resolution was disappointing, impacting the overall experience.

I purchased travel insurance

I purchased travel insurance from Faye and want to share a cautionary experience. My British Airways flight arrived significantly late, causing me to miss my connecting flight to Spain. Despite filing a claim with Faye upon my return, the process has been frustrating. After a prolonged wait, they claimed inability to view my attachments, requesting them in a different format. Following this, they demanded extensive additional documentation. Dealing with their cumbersome process has been inconvenient, and it seems customer satisfaction is not their priority. If considering travel insurance, explore alternatives for a smoother experience.

The chat feature proved incredibly

The chat feature proved incredibly convenient. Kayleigh swiftly addressed my inquiry, instilling confidence in my plan selection. The seamless interaction enhanced my overall purchasing experience.

Amidst a health setback during my

Amidst a health setback during my 16-day journey, the company, particularly Faye and Dana, proved invaluable. Faye expertly guided me through hospital systems across two countries, and later, when a storm disrupted travel plans, she ensured my timely return to London for my flight home. The team's empathy and support on the phone were exceptional.

I was optimistic about this company

I was optimistic about this company due to its apparent user-friendly interface, but my experience mirrored the reviewer's frustrations. Despite a canceled trip and diligent document submission, Faye's lack of transparency and continuous delays in processing claims, coupled with repetitive automated responses, indicate a poorly managed system. The company needs urgent improvement in communication and clarity for customers.

Easy peasy! Didn't drown

Easy peasy! Didn't drown in a sea of forms, and the fact that we could pick and choose between cost and coverage options was pretty sweet. No major headaches, just the way we like it.

Used them five times,

Used them five times, filed two claims, and let me tell you, they're leagues better than those big-shot competitors. You need help at 2 AM? Boom, they got you covered. The app? Super easy to use. Claims? Whiz through the process, and the payment to your Faye wallet? Genius. Plus, shoutout to the awesome Claims Specialist who made everything even smoother. Faye is the travel insurance champ, no doubt.

Absolutely loved every tour!

Absolutely loved every tour! The drivers were punctual, pleasant, and ensured safe travels throughout. The river rafting and zip-lining in the cloud forest were my top favorites. Tropico was my preferred hotel - outstanding customer service and delicious food. I can't pinpoint when, but a return to Costa Rica is definitely on my agenda. Thanks to Anywhere, I had one of the best overseas adventures. Wet Harrington.

During our 6-week stay

During our 6-week stay in Europe, we had the peace of mind with Faye, and fortunately, we didn't encounter any issues. The user-friendly interface and the effectiveness of their app added to the overall positive experience. I would confidently choose Faye again for future travel needs.