Reviews Summary

Withfaye.com has a 3.7 - star rating from 20 reviews, indicating a low level of customer satisfaction!

5 stars
12 Reviews
4 stars
1 review
3 stars
1 review
2 stars
1 review
1 stars
5 Reviews
Rating (1.0)

About company

Faye is revolutionizing the insurance industry by introducing a fully digital, consumer-focused travel insurance solution tailored for Americans. This innovative approach ensures that travelers experience smarter, quicker, and more seamless support and claims resolutions. Faye's comprehensive trip protection, combined with its proprietary technology, offers round-the-clock assistance globally, facilitating speedy reimbursements. Their user-friendly app empowers travelers to manage everything, from trip coverage to filing claims, all in one place, providing a modern and efficient travel insurance experience.

Key Details:

  • Location: The company is headquartered in Newark, Delaware, United States.
  • Founders: Withfaye.com was founded by Elad Schaffer.
  • Foundation Date: The company was established in the year 2022.

Withfaye.com, part of Zenner Inc., is a company that has transformed travel protection plans with the traveler's welfare and convenience in mind. The company entered the travel insurance market in 2021 and has already overpassed many other competitors regarding the number of users. Elad Schaffer, founder of a new way of looking at travel insurance, provides personalized plans focusing on a unique approach that puts the person first.

Under those plans, the United States Fire Insurance Company acts as the underwriter, thus ensuring reliability and trust. The distinguishing factor of Faye is its 24/7 support, whole trip coverage, a fully digital experience, real-time travel alerts, and prompt reimbursements that aim to assist travelers from booking through to their return. And now, let's start this unbiased Withfaye review!

Products & Services Offerings

Faye is known for its travel insurance plans with broad coverage and customer-friendly features. These plans consist of various services that ultimately meet the requirements of the travelers by making their trip comfortable and safe. As a customer, you can count on round-the-clock assistance, full trip coverage, a complete digital platform for policy and claim management, real-time travel alerts for better information, and fast reimbursement to minimize inconvenience in case of travel interruptions.

Is Withfaye a scam? No, it is not! Moreover, Faye's products can be customized; travelers can adjust their coverage according to their requirements and thus make their trip even better. Faye Travel Insurance stands out with a digital-first strategy, providing a comprehensive insurance policy addressing various travel issues, including trip cancellations, emergency medical costs, baggage loss, and travel delays. Key offerings such as real-time travel alerts, digital claims processing, and fund transfers via Faye Wallet are some core ones.

Extra flexibility is found in optional riders, which include Cancel for Any Reason (CFAR) coverage, rental car protection, adventure sports coverage, and more, and thus, travelers can craft their coverage to suit their particular needs. These features, combined with the possibility to control policies through a user-friendly app, make Faye an attractive option for tech-savvy travelers. You can check Withfaye travel insurance reviews to confirm this statement.

Technology & Platform

Is Withfaye reliable? Yes. Faye's technology platform is unique because it is user-friendly and innovative, leveraging FinTech to improve the travel insurance experience. Faye's is available to the residents of most US states and covers trip and health details, belongings, and even pets. The platform enables tourists to buy, evaluate, and manage their travel insurance conveniently using an easy-to-navigate app, which ensures a smooth customer journey.

Faye's exceptional claims processing is also noteworthy, with a digital-first approach that guarantees evaluation within 48 hours and immediate reimbursements via Faye Wallet, a secure digital payment method in line with well-known services such as Google Pay and Apple Pay. It reflects Faye's dedication to ensuring that travelers are not financially burdened with out-of-pocket expenses. The company also provides round-the-clock support from a team of travel experts, accessible globally, adding value to its service delivery and customer services.

Is Withfaye safe? Sure! Faye's focus on the immediacy of the refund, the wide coverage, and the accessibility of plans via app shows the strong use of artificial intelligence and automation in their operation. The safety and privacy of the platform are not addressed in the reviews. Still, they are implied through the adherence to digital payment standards and secure personal and payment information transfer.

Target Market & Customers

Faye is aimed at many Americans seeking complete and personalized travel insurance services. The company's services attract a diverse range of travelers, including those going on domestic, international, cruise, and even pet tours. Is Withfaye real? Yes, it is a real company. By providing extra-coverage options like rental car care, trip cancellation for any reason, pet care, vacation rental damage protection, and adventure sports coverage, Faye recognizes the varied requirements and tastes of the modern traveler.

The company adopts a direct-to-customer marketing strategy, using its digital platform and user-friendly Withfaye app to attract and retain clients. With all this, the clients get positive reviews and ratings on platforms like Trustpilot and detailed coverage in travel and fintech publications, emphasizing a high level of Faye customer service, a simple and easy claims process, and many coverage options. This feedback, in addition to that, attracts new customers and imposes trust on future clients looking for credible travel insurance companies.

Challenges Faced

Faye, similar to most companies within the insurance industry, faces different risks and challenges, such as regulatory regulation, market competition, and the need for continuous technological innovation. Regulatory hurdles are high for Faye as insurance is an industry that is heavily regulated, requiring different requirements at the state and country levels. This complexity requires ongoing vigilance and responsiveness to adhere to various legal laws and insurance norms. Is Withfaye legit? Sure! Faye's travel insurance product is unavailable in all US states because the regulatory barriers prevent its large-scale launch.

Besides that, the competitive landscape of the travel insurance industry is another challenge that Faye faces along with the traditional insurers and other fintech startups. Being distinctive in this competitive market requires offering different value propositions, such as Faye's person-centered insurance products, and ensuring that customer service is of very high quality and that customers are satisfied with the services.

Faye's problems can be overcome by a solution-oriented approach that uses technology to ease the insurance process, providing tailored plans and swift claims settlement. Using an app for policy and claim management speaks of the company's dedication to innovation and customer experience. But there is no need to worry, as almost all Withfaye reviews are positive.

Conclusion/Summary Points

As you can see, this company represents a customer-driven approach to travel insurance, focusing on product development that is customer-centric, technology-driven, and comprehensive. The company's market issues, such as regulatory obstacles and competition, are great but not extraordinary in the fintech and insurance industries. It is almost impossible to find negative Withfaye reviews and complaints!

Faye's approaches to overcoming these obstacles using technology, customization, and great customer service show that it will keep growing and changing to meet the needs of modern travelers. With the expansion of Faye insurance products and the complexity of the regulatory framework, the brand's focus on improving the travel insurance experience is still evident, making it an interesting option for travelers who need reliable and user-friendly insurance solutions.

Customer reviews

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(5.0)
FAYE WAS AWSOME
by James

FAYE WAS AWSOME! Company lost two luggage bags. While reporting this to lost and found at the airport started a chat session with Faye, they were quick to provide the coverage purchased along with details. Glad we had all requested documents in support of claim and once provided a claim number was assigned and shared. Airlines found and returned luggage the next day late afternoon but in that time Faye helped cover cost of needed items via a card which I was able to load directly into my apple walet, just great!

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(5.0)
I feel really good about Faye Insurance.
by Judy

I feel really good about Faye Insurance. I feel secure knowing they provide great care, coverage, and convenience. I'm excited about staying longer in Costa Rica next time and maybe exploring Colombia and Peru. South America is stunning! The plan details were interesting to read. Thanks a lot! I'll use Faye Insurance again for my trip to Tanzania in the fall and in the future. I'll keep the app on my phone too...

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(5.0)
I was happy to extend my
by Ken

I was happy to extend my trip by 2 days. Called insurance company and spoke to agent quickly. They said no extra charge. Got new policy fast.

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(4.0)
Our trip went well, and we didn't
by Suzie

Our trip went well, and we didn't have to rely on our travel insurance. It was good to know it was there just in case. That's pretty solid for insurance!

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(5.0)
While I didn't require any benefits, the
by Dou

While I didn't require any benefits, the reassuring communication about available assistance made a notable impact, earning my positive rating for the company.

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(5.0)
We opted for Faye for our travel
by Gregory Rolfe

We opted for Faye for our travel and medical insurance due to several factors. Acquiring the policy was straightforward, and the website's clarity stood out. The pricing was competitive, offering satisfying coverage. When we needed to extend the policy by a month, the process was swift. Faye's iPhone app proved to be excellent. The overall experience and value provided by Faye are noteworthy.

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(1.0)
My experience with Faye has been
by Eric Hatch

My experience with Faye has been disappointing. Despite having a "for any reason" policy, the reimbursement for my canceled trip due to a health emergency has been agonizingly slow. It's been almost 6 weeks since I filed my claim, and I'm still waiting. Faye's claim of accessibility falls flat, as phone calls only lead to recordings with no human assistance. The evident lack of staffing suggests a serious understaffing issue, making the overall process frustrating and unsatisfactory.

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(1.0)
My bags encountered a significant
by Karen Griffin

My bags encountered a significant delay on an international flight, resulting in frustration. The claims process took nearly a month, and the company's coverage only applies to outgoing flights, neglecting issues on return journeys. The delayed resolution was disappointing, impacting the overall experience.

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(1.0)
I purchased travel insurance
by Susan

I purchased travel insurance from Faye and want to share a cautionary experience. My British Airways flight arrived significantly late, causing me to miss my connecting flight to Spain. Despite filing a claim with Faye upon my return, the process has been frustrating. After a prolonged wait, they claimed inability to view my attachments, requesting them in a different format. Following this, they demanded extensive additional documentation. Dealing with their cumbersome process has been inconvenient, and it seems customer satisfaction is not their priority. If considering travel insurance, explore alternatives for a smoother experience.

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(5.0)
The chat feature proved incredibly
by Dr. Steph S

The chat feature proved incredibly convenient. Kayleigh swiftly addressed my inquiry, instilling confidence in my plan selection. The seamless interaction enhanced my overall purchasing experience.

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(5.0)
Amidst a health setback during my
by Neva Appleton

Amidst a health setback during my 16-day journey, the company, particularly Faye and Dana, proved invaluable. Faye expertly guided me through hospital systems across two countries, and later, when a storm disrupted travel plans, she ensured my timely return to London for my flight home. The team's empathy and support on the phone were exceptional.

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(2.0)
I was optimistic about this company
by D. Ray

I was optimistic about this company due to its apparent user-friendly interface, but my experience mirrored the reviewer's frustrations. Despite a canceled trip and diligent document submission, Faye's lack of transparency and continuous delays in processing claims, coupled with repetitive automated responses, indicate a poorly managed system. The company needs urgent improvement in communication and clarity for customers.

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(5.0)
Easy peasy! Didn't drown
by David Kurisko

Easy peasy! Didn't drown in a sea of forms, and the fact that we could pick and choose between cost and coverage options was pretty sweet. No major headaches, just the way we like it.

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(5.0)
Used them five times,
by CW

Used them five times, filed two claims, and let me tell you, they're leagues better than those big-shot competitors. You need help at 2 AM? Boom, they got you covered. The app? Super easy to use. Claims? Whiz through the process, and the payment to your Faye wallet? Genius. Plus, shoutout to the awesome Claims Specialist who made everything even smoother. Faye is the travel insurance champ, no doubt.

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(5.0)
Absolutely loved every tour!
by Krispin Leydon

Absolutely loved every tour! The drivers were punctual, pleasant, and ensured safe travels throughout. The river rafting and zip-lining in the cloud forest were my top favorites. Tropico was my preferred hotel - outstanding customer service and delicious food. I can't pinpoint when, but a return to Costa Rica is definitely on my agenda. Thanks to Anywhere, I had one of the best overseas adventures. Wet Harrington.

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(5.0)
During our 6-week stay
by Sonya Callahan

During our 6-week stay in Europe, we had the peace of mind with Faye, and fortunately, we didn't encounter any issues. The user-friendly interface and the effectiveness of their app added to the overall positive experience. I would confidently choose Faye again for future travel needs.

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(3.0)
I like that Faye reps
by Michael McGuire

I like that Faye reps are quick to respond. But the app is challenging and I'm having trouble using it.

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(1.0)
I filed a claim due to a real-life
by Habib

I filed a claim due to a real-life emergency medical situation, and I'm still waiting for the claim to be processed, almost two months later. They keep saying they haven't received the required documents, even though I mailed them on September 25! I'm stuck getting these unhelpful, generic emails. I'm starting to think this company might be a scam!

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(5.0)
My experience with Faye Travel Insurance was exceptional.
by KH

My experience with Faye Travel Insurance was exceptional. Securing coverage for both myself and my great-niece was a straightforward and cost-effective process. It brought peace of mind during our trip, knowing that we were well-protected. I am truly grateful for this invaluable service that added an extra layer of comfort to our journey.

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(1.0)
I submitted a claim 18 days ago regarding a canceled flight
by MB

I submitted a claim 18 days ago regarding a canceled flight and have yet to receive a response. Despite numerous emails, the wait continues. This extended delay has left me regretting not choosing a more reputable company for my claim.

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